Charter Senior Living

It is a nice facility. The staff is helpful. You need to stay in constant contact with the administration. It is hard to get information in a timely manner. Room sizes are nice.Mostly private rooms, very clean. Staff is very attentive. They have started Facetiming with the families. Management just changed.

Not bad! Good second choice option.

Move in day from Gilchrist Hospice was very disorganized. My cousin arrived late, not her fault, but it seemed the staff was just rushing through her intake. No one thought to offer her something to eat as she missed lunch. No one seemed to be concerned about how [name removed] was handling all of these confusion. The whole first week was a series of miss steps and miscommunications. It was good that I was able to be there most days to be her advocate. Communication has improved and everyone is feeling better about [name removed]'s placement. [Name removed] likes her care givers!

Overall well maintained nice environment, friendly staff, great food, highly recommend for regular senior living but would NOT recommend the dementia units. They do not have enough properly trained staff to manage the needs of dementia residents. The house doctor does not prescribe medications as needed, instead residents are constantly bounced back and forth to the ER for UTI's and to psych hospitals for anxiety. They have fun activities for regular seniors but the dementia patients miss out because they need someone to guide them to join the activity. I would give this facility 4.5 stars for senior living, but only 2 stars for dementia care.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.

Nice complex and it looks to be a very vibrant community to live in. My next step is comparing notes of the places I've seen and determine the best fit for our situation. Wonderful staff and information packet...Thanks for the tour!

Nice place and staff, but the apartment was small for my mom since she is coming from a one level ranch home (approx 1600 with a basement), even with the studio/1 bedroom combination. Not our first choice. Loved the activity options and community areas.

I toured here, and loved the community as a whole. The people were wonderful, and the assisted living portion was nice. However, The memory care unit, where my loved one would be had we moved there, was depressing to me. It seemed dark and very institutional. Brookdale was also a little farther away than I was hoping to travel.

Brookdale Dedham had a lot of the amenities we were looking for but the community was not as well kept as other communities we had toured. It was shabby and needed some updating and repairs. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community for our current needs.

Bartlett Reserve was a nice community but the price range was way about what my sister-in-law could afford. The community is clean and the staff was able to answer our question. There was also the fact that they did not have any availability,

Brookdale was very clean and the services they provide seemed adequate. I did not get that at home feeling. The tour guide did not seem prepared. It was a very nice facility but just did not feel like the right fit for my mother.

This seems to be a fairly nice facility. It is clean and the staff and residents are very friendly. Our main concern is that this facility has more of a nursing home feel than my loved one would have liked, but we had an overall good experience with this Brookdale location!

It is still a bit of an adjustment process for my mother with her move to this community. I do have minor concerns, but overall I do feel she is receiving good care. The staff is super, they are trying their best to care for her, and needs. The activities director is amazing, she is the happiest, and so upbeat. I would say the meals could use some improvements. There is some room for improvements, but I would recommend this community overall.

This is nice a community, and our tour of it went pretty well. The staff was kind, and courteous. Everyone was friendly too my family, and myself. From what I saw the community appeared well maintained. It was pretty nice experience, but it was not the one for my aunt, and her needs.

I had a pretty good tour of this community. The community appeared to be neat, and clean. The staff was friendly to my family, and myself. The experience was a good one, but this wasn't the place for my father, and his needs.

Hard to get over the strong, acrid smell of urine in the hallway. Room is nice and does not smell. People are nice. Good value.

I was not very impressed with this community during my tour. The staff was very knowledgeable and kind, however the cleanliness of this place is seriously lacking. The bedrooms did not seem like housekeeping has been in there in a while and it was very messy throughout the entire building. They could use some updating and lots of improvement in there facility.

My dad is here and my main complaint is that there just arent enough aides to take care of all the memory care clients. the aides that work there are all very nice and helpful, but there needs to be more of them, especially during the weekend times. The rooms are also not cleaned as thoroughly as they should be, as often as they should be.

This place looked dark and dreary. The sales manger sounded like she was a robot, she may have used a script and it maybe was an off day for her. Otherwise the community is a nice looking place. I didn't see much residents doing anything but sit in their rooms. I did not like the dark atmosphere.

This was a very nice community around $6K a month. Ted [Removed] was very professional and informative. My only issue with the Mallard memory unit was the inability for residents to enjoy the outdoors. They had very small outdoor areas that were very small. Other places I have visited had much larger courtyards the residents could access and get some exercise by walking.