Charter Senior Living

Unprofessional and uncalled for comments and refusal to give info by nurse [name removed]. My loved one missed 2/3 meals per day despite my pleadings to wheel him in to eat if they had to. He lost weight, they let him sleep through meals. Bathing was an issue. They didn't put him on the list for Podiatry and he had pain from walking due to super long toenails. Suggestions for improvement: Decrease staffing turnover. Improve management's education on all manner of ALF responsibilities: monitoring patients for signs of decline, falls, security, communication with families. I could go on and on.

We're working on finding a new place for our loved one.

We found Mallard Cove's leadership team to be exceptionally warm and kind. Yet, they are having a hard time keeping line staff, and that impacts the quality of care we want for our mom. The price is reasonable, affordable, and fair. They are working on their challenges, but will take time in this current workforce environment. It is a very positive environment for those who can be independent in self care and are ambulatory. It is a family decision to pay (a lot) more to get her to the next level of resident care. We feel we need to move mom to another place to meet her current and future needs - one that offers more levels of dependent care, and has a more stable staff with a team environment evident at the resident-care level.

Charter Senior Living was VERY expensive. They do not accept anything but Patriot Angels to help with the cost. The facility to me just seemed cold and sterile. The facility itself was very spread out and you had to go through many doors to get places, it was a lot of walking for the residents. The sales people called me to death and it was just all about the business, not about the care.

The whole experience was a joke. We showed up for the tour and no one was there to give us the tour, so someone random stepped up. They said once it was over they would call us and they did, but it was 3 weeks later. They looked to be very short staffed. It also had that nursing home smell and feel to it. I would not recommend the facility to anybody based off of what we saw.

We had a very bad experience, they were very disorganized. They took away the buzzer to get in so staff had to come let you in and let you out, they were short staffed. This upset a lot of the families and the residents. I think it would be helpful if they added a door bell. They could not get her medications straightened out and could not handle her. I continually got phone calls to calm her down and talk to her. Then they got on a kick of sending her to the hospital. There has been a huge turnover of staff, it is all new staff since we moved out so hopefully things are improving for the residents who are still there.

The first week we were here, things went well. The second week we noticed the amount of food they were feeding my loved one was not adequate so my loved one was hungry all the time. They did not help with the feeding and he was always the last one to eat. The meals they provide are not balanced. We were very dis-satisfied. They let the residents have the rule of walking into everyones bedroom - so there was a lack of privacy. We were disappointed in the laundry service as well, my loved one went a week without towels. A lot of my loved ones clothing was taken as well.

It hasn't been the best experience. This is because of the community and another outside agency. The community doesn't have a nurse of staff. They were just bought out. They are understaffed which is almost everywhere. We are unhappy with the experience provided so far.

I did not feel that the location was safe. It is on a dead end road and behind that is woods, so if someone were to get out they would get lost. They had cottages for memory care with a certain amount of residents in each one and then one large gathering area. They brought food to the cottage from the main building and I thought my loved one would easily slip out the door. We were not impressed and it also did not smell good.

I have nothing positive to say about our tour of Charter. The facility is very institutional, the memory care residents are all locked on the second floor and have no outside area. When we walked around the residents were all just sitting there and looked incoherent as if they were heavily medicated.

We did not have a good experience here. She had a lovely apartment but overnight they told me she immediately had to move into a memory care shared room that was much more expensive but much smaller, so that was the last straw for us. We moved her out and she is at a new facility.

The facility is beautiful and it is in a nice location, but they made a lot of promises that have not been kept. They have no activities provided like they had said there were and there are never any staff working. It has not been a good experience and I would not recommend them.

We haven't been able to see much of the community because they still have restrictions up and the activities are still restricted at the moment. We do think The Cottages could improve on keeping track of their residents belongs, which is a huge deal.

The staff was friendly and helpful. The management was not readily approachable. The food was good here. The communication was good to excellent in regards to nurses, physical therapist, and CNAs to the families. I wish the community was more flexible in terms of what they could be flexible on. There was too much turnover in administration.

They were not good at sanitizing the community. The staff was mostly friendly. We thought the care at Morningside Of Newport News was very mediocre. They didn't have much in the way of activities. We did not think it was worth the cost.

Walls and doors were scuffed and dirty. Didn't seem as clean as we would want

My husband stayed at The Linden for three months. While he liked many of the caregivers, he thought the food was terrible. Further he very much disliked not having a choice of who to sit with or any flexibility in time to access the main meals. For the first month we paid an extra $600 while he was assessed for actual requirements. We were supposed to have a meeting after he had been there a month, but it was like pulling teeth to get a meeting with the Wellness Director. After going to the Executive Director twice we finally got our meeting where it was determined that we did not need to pay the $600. Because of this delay in scheduling a meeting we ultimately paid an additional $600. Further we got a song and dance from the Wellness Director on how overworked she was.

Consistently don't perform their paid-for duties. Don't hang up laundry for resident who can't do themself, run out of toilet paper often, don't always assist with functions they are being paid to do such as dress the resident, get them out of bed. Don't clean up bathroom messes timely. Management staff extremely disorganized. Need to request important things or needs multiple times.

This facility had nice sized rooms. The staff seemed friendly and residents seemed well cared for. The ratio of staff to residents is great, each cottage has a nice small community feel. [Name removed] was very knowledgeable and friendly. A good option for the price.

Brookdale sold me on a bunch of promises which they couldn't fulfill, very disappointing and regretful, is my experience. This is really a place for more outgoing seniors. The activities aren't very fun; I would describe them as "canned." I also felt my mother wasn't cared for very well, rather left to fend for herself and find her own way. However, what really made me angry is the fact that the staff STOLE from my mother! They stole an iPad and did very little, except to say, "sorry about that, we'll keep an eye out for it." As for the promise of caring for Mom "all the way to hospice." - Not a chance. Not only was that a false promise, Brookdale doesn't have the professional staff to offer a promise of that nature. Brookdale has no 24/7 RN but they charge more than a certified SNF without shame. I would NOT recommend this place, even if I was in good health at 60 years old... because the food also stinks! Find a better place for your Mom or Pop, Brookdale is a pass after my experience.