Charter Senior Living

All rather unknown at this point...

It took us a while to get adjusted at this community. It was a big change in moving. Overall the people are friendly the staff you can get a long with and talk to therm. There is also an open policy with the director. It could be better but what I'm hearing from other people this community still rates among the better ones.

I was eagerly planning to move my mom into the Landings (due to close proximity to my residence) and had been waiting approximately three months for a particular room to be vacated and renovated. (They extended the date of taking occupancy twice). The day of signing the lease papers, I was notified that they were changing from an all-inclusive rate to a level pay rate. I had numerous verbal conversations with agreements and notes on the monthly amount for a two year lease, but at the last minute, they pulled a bait-and-switch. I want to caution interested parties to get discussions/conversations in writing before making the final decision/commitment.

My loved one was there for a short period of time. She started out in assisted living but had to move to memory care due to rapid progression of her dementia. Unfortunately they were never able to provide her with an appointment with their on-site neuro nurse while she was there. And the memory care unit seemed very understaffed. Being around the other memory care residents was like walking among zombies. Their level of dementia seemed much more sever than my loved one. So there wasn't really the right group of residents for her on her same functioning level. I very much liked the people that we worked with at The Linden. I loved the sales person. The head nurse was great. The program director was great. Really all of the head people were great. They were all very personable and seemed to know my loved one. I think they were just understaffed, and it wasn't the best environment in memory care. If she had been able to stay in assisted living, that would have been ideal. It was a nice place - her room was very nice, they had good programs going on. Assisted living I would rate at 4/5. Memory care was an entirely different experience. That I would rate a 2/5.

This was a good community but it was just not what we were looking for our loved one.

The lock down goes on for ever. When I try to call to inquire about my mom, no one answers the phone. The phone system does not let you leave a message. It’s almost scary not knowing what’s going on inside.

They have changed ownership, and everything has been a little messy since then. Other than that it's been okay. I would urge families to wait to move loved ones in until after things have settled down with the change in ownership. And then it's always a good idea to keep in close contact with the management and staff there to make sure that things that need to be addressed get addressed. The overall building is quite nice and decorated well. They have a nice library. They offer pretty standard activities like bingo, trivia, movies. I think they could do more to encourage the residents to attend them, or to find out what the residents want to do that hey would like to participate in.

The facility was small and the outdoor space for memory care was even smaller. The staff to residents ratio was not good at all.

They were really trying to sell us. They were only showing us the high life side of the facility and we did not get a good feel.

It was an okay experience for us. We only used them for respite care.

I would advise to be patient with this community and hopefully things will improved staffing is the biggest issue.

Our family was able to have an in person tour and at the time there was construction in the area but the tour was still nice. However, the first thing we mentioned to the community was that our loved one needed a two-person lift out of her wheelchair and they were not able to accommodate that.

I do believe it's a good facility. I just think they're understaffed. I think their heart is in the right place and that they do care about the residents. I just don't think they can always do an efficient job because they're having to take care of too many residents at a time.

We chose The Social at the time because it was the best one for the cost at the time we were looking. I do think they need to have healthier options for the residents here. It is a small facility. Everyone is very welcoming and friendly, and the staff communicate with family well. It is a pretty nice facility, and things are going good here for us.

Our family did a virtual tour with The Cottages and it was good but just not something we were interested in. The cottages were smaller, and we just thought our loved one would wont something a little bigger and more stimulating environment.

We were able to do an in person tour and the community seemed really good, but it was an older establishment. It was did not really feel upbeat, and we noticed on the tour it did not have a big stimulating environment.

We had a virtual tour, but I wished we could have gone in person. Because of the virtual tour, we didn’t get to see too much of it, but from what we did see, I didn’t like it. It seemed kind of dark and dingy, and the room was gray. The main reason we didn’t like it was our loved one would have had to share a bathroom. What interested me in them in the first place was I liked their network of doctors and had a good experience with them before.

It wasn't the right place for my loved one; however, if you have a more independent loved one it may work for them. It is beautiful on the outside. I suggest asking additional questions to see if it is a right fit.

The Linden was more of a pressure sale than the community I chose.

They do not communicate well. As of now, we haven't signed a lease agreement because they keep sending us a blank one. So my loved ones don't know the community expectations, etc. It's been well over six months since they moved in. The residents are friendly, and so is the maintenance guy. But the office staff has not been very helpful. At first the food was being delivered to the rooms due to Covid. It was always cold, and there's not a lot of variety. The dining room has since opened.. My loved ones were supposed to get Continental breakfast their first week there and never got it. On top of that, the staff argued it wasn't supposed to be included. I would not recommend this community.