Charter Senior Living

Everyone from the administration to the staff has been super friendly and helpful and I feel she is in very good hands. I would absolutely recommend them to others who are searching for care for their loved one.

My brother and I recently attended the Father’s Day luncheon and it was a great effort from the staff at the memory care facility. They really hustled getting food out to everyone which was very good. I know all but a couple of the staff by name and I have been very satisfied over the last year and half my dad has been there. Their attitude is always good. Thank You!

My dad has dementia and I know he can be a bit much at times but I have to complement the staff. They all handle his different moods gracefully which gives me peace of mind. I would especially like to mention [name removed], [name removed] and [name removed] for always taking that extra step to accommodate dad. All the staff is wonderful! Thank you all for doing a great job!

This is a wonderful place to live! My husband and I both love our villa. The people are all great, especially [name removed] and [name removed] who showed us the place.

This place is clean, orderly, engages residents in outings, exercises, games, etc. it’s just beautiful. The staff is like family and care about each resident. My husband gets wonderful care and is more active than when he was at home. He participates in exercises and other things they do at Southern Pines. I highly recommend them if you are needing a place to put your loved one that will be cared for.

We have received excellent service and care. The staff have answered every question that we have had! We are so grateful for Southern Pines Assisted Living and Memory Care! We absolutely love [name removed] and [name removed]!

Mom began living in the Gardens building. During her time there she was involved in many activities & met wonderful new friends. When the time came for memory care, Mom moved to the Flourish building. She was well cared for by the staff. Eventually we had to have Hospice come to help. Everyone was loving and caring until the end. I am grateful for my Charter Living Family.

Very friendly and welcoming. Answered all our questions at the initial meeting and are very good about answering our pop up questions. Only on going issue is serving size, since they serve individually my friend frequently says it's too much.

Clean and very sufficient space. Staff are very friendly and helpful. Residents appear happy and engaged. Sister in law has been quite happy and is very hard to please especially when it comes to food. The food is very good and plenty of choices

Every other facility I checked out, only focused on the negative and what my sister couldn't do. Because she scored so low on the cognitive tests, they immediately wanted to put her in memory care. But I was adamant she wasn't ready for that step. She's still independent and quite social. Is she forgetful? Absolutely, but she can follow direction and take care of her personal needs. She doesn't wander and is very sweet. The Cottages was the first place that recognized her for what she could still do. Will she need memory care at some point? Most likely. But The Cottages treats her as an individual and not in a mold someone else set with test perimeters. And I REALLY appreciate that!

The staff was exceptional. Both support and admin. The turnover seemed high but support for Mom truly cared. They not only took care of Mom but also were helpful and caring with family members. The management side seemed to have alot of turnover. However they were all very helpful and informative. It was a good experience for my mom. I know this by the fact she asked only One time about her house which was when she first for there. She called it her home at charter.

5 stars as far as on site staff. In regards to the dining room, the wait staff did not always seem very happy and the tables were not always the cleanest. With exception to the dining room, the legacy was clean and in good condition.

It was a lovely visit. I felt so comfortable and at home my upcoming room is gorgeous. Everyone was so friendly and kind.

Very kind, considerate and attentive staff. Activities readily available for all. Moderately priced.

Everyone is so nice and great team work in attending to all that live there . So many activities and the food is A+

Beautiful facility! The communication, the cleanliness of the facility and the resident rooms, the food and its presentation and how friendly and caring everyone was.

My daughter and I were impressed and Kylie was great. It is close to our home also. I want to go back with more questions and possibly get on a waiting list. I have a lot going on right now so need a little time. Thank you very much for the flowers!

Everyone there was sooo nice and really took good care of my mom, they loved her. I felt good to leave my mom there. I knew she was in good hands.

This is one of the best caring communities I have visited. The salesperson was very knowledgeable and attentive to my requests, answered all my questions and understood what I was looking for. Staff were very courteous and helpful. Very clean and organized, residents were engaged in the assisted living and memory care neighborhoods. I looked at their FB page, and they are always pretty much engaged in day-to-day activities. The food looked very tasty, the dining areas were full. The rooms are very large compared to other facilities with actual walk-in closets; I was very surprised.

The staff was very helpful always available to answer any questions and help with solutions The nurses were very attentive to my mom's needs