Charter Senior Living

While my parent made the decision to stay at home, the outreach was fantastic and we appreciated the guidance from staff as we navigated long term care. Our outreach partners checked in every few months, listened to me cry, and answered all of my questions.

Very attentive and responsive staff and excellent onsite therapy facility. So far I have not encountered any serious concerns and all questions I have had answered in a timely manner. I would recommend them.

I'm very happy here. People -- both staff and residents -- are terrific, I like my apartment, and food is good

Very attentive staff that goes above and beyond for their residents. I would recommend to others

They were very helpful and yes, we would recommend The Cottages at Dartmouth Village to other families based on the experience so far.

Moved our Mother into Independent living apartment and she’s already loving it! So much to do and the chef makes amazing meals. The move was very easy and the staff are very welcoming. Beautiful grounds with pickle ball, walking trails and garden areas with ponds. The wellness center has chair yoga and other activities.

I have never seen a facility that worked so well together. I would recommend the facility.

Charter Living is a hidden gem. The staff makes the place seem like home. [name removed] the memory care coordinator, arranges high energy activities to keep the residents engaged and her laughter is contiguous! The facilities are well maintained and the food is good. All in all, Charter has been great for my mom and my family.

They always seem to care about each resident like they were family. My mom loves it. I tell them there all the time how wonderful they are. My mom's happy that's all that matters to me.

All of the employees went out of their way to be friendly. Several went above and beyond any of our expectations...my dad was loved and respected. They always treated all residents with dignity and respect. It is a loving environment.

[name removed] put aside the sales hat and took care of a senior in need, first and foremost. Prior to our signing on, she even took him McDonald’s one evening when he was supposed to show up for a “trial dinner” and failed to arrive. Maintenance was super quick to install his new TV and wall mount as well. They have made my Dad feel welcome and after years of decline, he’s now eating regularly, taking his medications and getting involved in social activities! All of this…just in his first week! I can’t thank Charter Senior Living at Gateway Park and their staff enough.

It's an excellent facility. Staff very professional and caring. Seems there is some sort of activity for everyone each week. Food is tasty and healthy and well prepared. Facility is always very clean. I feel very comfortable with my wife being there. I know she is being well cared for.

We would highly recommend Charter to others. Very important to us is the fact that the employees are kind to our dad and are quite competent. We are so glad that our dad is at Charter. We feel the staff at Charter are exceptional.

[name removed] gave the utmost professional presentation offered to me and explained everything of what Charter Memory care had to offer for my loved one. Other facilities failed at the 24/7 assistance needed at this time in my husband’s journey of dementia.

Everything was fantastic there. The only reason I put a 4 for the food is that I actually never ate there, but I did see the food. It was a total blessing for my mom to be there. They truly care for the residence in the families. [name removed], the lady in charge is fantastic. Yes, we would recommend this community to other families.

This is not a high skilled nursing facility, and the nursing staff are very limited on what they can do. The facility director [name removed] was excellent. She was very professional, courteous, attentive, and overall great to work with.

The Cottages in Fox Lake are outstanding, the people that work there are amazing. The definitely care about patients they take care of. Can't say enough about them.

My dad has lived at 2 other Assisted Livings in town and the care he received was terrible! Wellpoint is a GOD SEND! The staff loves him and spoils him, He is the happiest he has been since my mom died. Move your loved one to Wellpoint. You will have wished you did it sooner!

I would highly recommend Charter Senior Living of Columbia. The transition of my loved one from another state had the expected complications but the staff at Charter went out of their way to make the transition as smooth as could be hoped for. After my friend's admission, the staff showed a flexibility in finding the most appropriate way to deal with his dementia and his bilateral lower extremity paralysis. I have found the nursing staff interested in doing what is best regarding incontinence issues and nutritional support. Happy to support Charter Senior Living of Columbia.

5's all around, their staff would be their biggest asset , both facilities. Yes, we would recommend Charter Senior Living to other families based on the experience we have had so far.