Charter Senior Living

My mom has been at The Cottages for 2 Years., she has been in assisted then memory care for 5 years. I looked at 3 other facilities before choosing The Cottages, I moved her from a facility in Libertyville to keep her closer to me. I visit 2 to 4 times a week all different times of the day and night. The Cottages is always consistently carrying for their residents with so much compassion. There is often family events and coping groups for the families. Daily activities for the residents to join, always clean, decorated for the season and holidays. The caregivers know the habits, likes, friendships, and preferences of the residents in each cottage and form bonds with each. With the residents living in small Cottages vs. Larger community buildings it creates a tighter family environment. I will always recommend The Cottages.

The staff is awesome. They are very nice and the residents love them. The atmosphere is peaceful, friendly, and comfortable. It is a home for the elderly. My father has been there for 5 months now and he has no complaints.

They could improve on being a little more active with getting my mom up in the am and helping her dress. Weekends there are few people working. I'm not of the same happens with others.

We are so happy at Wellpoint.

A great place to live!

Mom is happy here!

We toured every facility in town and Wellpoint is the best by a long shot.

This place is beautiful. Residents are so happy. Housekeeping team is amazing it always clean and smells nice.

Experienced good vibes and fellowship with the residents at Bartlett Reserve. They make you feel so warm inside... I love how they love to help you if you are lost or don't know your way. Bartlett Reserve is very clean and well organized. Customer service is great!! I love my experience there at Bartlett and will visit often.

We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who makes changes that aren't always aligned with her community based specialists assessments and not in her best interest.

All of the staff know my loved one by name and always speaks. The activities are great. The facility is very nice and the transition has been very smooth. The communication has been good.

My family toured many communities and when we left Southern Pines we just knew this was the place for our mom. We have been so happy and mom has really enjoyed meeting new people and being involved in the activities. Everyone has been wonderful and very responsive to any questions or needs that we have had which made the move so much easier.

We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and outdoor access. No screaming alarms.

The care given by the caregivers is above and beyond excellent. The facility treats patients as if they were relatives. They have activities keeping patients active. I am pleased and relieved having selected Charter for [name removed]I would rate overall facility as a "5". [name removed] is healthy and happy. Entire staff and caregivers are rated "5".

I would give all a 5 We really hated to move dad but his level of care needs increased. He misses that place and mentions (frequently) that he wants to go back there.

Touring Southern Pines was a lovely surprise. The staff are friendly and interact with the residents. I've toured several facilities recently and Southern Pines is at the top of my list! The scheduled activities are fun and lively! There was a night and day difference from previous communities toured!

I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked because of the staff and location.

What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.

They had a stricter covid policy than other facilities (good thing). Personnel & administrative turnover was high during our time there. Dad passed in January of 2023, so this info is almost 2 years old. It was [removed] while he was there but was sold/transferred to Charter since he has been gone. Not sure what has changed over the past 21 months. The family was happy while he was there.

All 5 stars! It's the kind of place you can leave your loved one and know, without a doubt, that they will be well cared for.