Charter Senior Living

Wish we could have stayed at Charter but more assistance was needed! Charter worked very hard to meet [name removed] needs but more was needed.

They are GREAT!! Facility/staff communicate with family. Keep family posted on how their family members is doing. Welcome family members to participate in activities.

I would recommend Trailcreek Place Memory Care to anyone. They have done a good job this past year. They take good care of my husband and if I have a concern, they address the concern.

For the value for cost, its peace of mind and expensive. However, I would say the community feels friendly, caring and understanding. Yes, we would recommend this community to other families based on the experience so far. It's been a great change for my mom and my dad. They are both able to thrive. one daughter's opinion

I wish I had known about it for my parents. It has a feeling of being a 'home' rather than a facility. Individual bedroom with shower/toilet. All ground level . Each cottage has its own kitchen. Center of each cottage has the kitchen, dining area, 'and living room for tv .

I met all staff very friendly.

Top notch care and friendly staff and residents.

Dad has lived in Assisted Living for 2 years now and is having the time of his life.

There are some solid basic care workers that have been there along time. A few staff speak Portuguese ( a local language of this area) all are well trained in calming residents down and redirecting them to a different activity if needed. They keep routine as much as they can because when a resident has dementia routine is calming to them. They are respectful and caring and understand what family is going through. Do not be afraid to ask questions. Staff will direct you to who you need to talk to. Remember to write it down( I often would forget) and there are a lot of people who are doing different things so there are a lot of names to remember and you are stressed and forget names. I have complete faith in the staff at the cottages. They keep my husband clean safe and comfortable. I took care of my 6ft 3 " husband for along time at home. It was becoming more and more difficult and unsafe for both us. We were both frustrated ! I can now visit him, hold his hand watch sports with him, tell him about family.

The staff are kind and the memory care director is wonderful. They are very patient and understanding with the residents and family members. The facility is being renovated and will look great when finished.

My Aunt was in this facility years ago and loved it. They are very friendly and you can go to them anytime night or day if you have questions.

It's hard 2 rate some things given as how my sister can do so little. She can't really participate in activities...altho they have many. I appreciate that when I visit they buzz me in always pretty fast. That's really nice. All the staff speaks to me & answers my questions about hiw she is & what she needs.

When I start visiting communities, I was really overwhelmed but when I met the Springwood Court team. I was happy. They welcomed us. Really great! Very friendly residents and my grandma loved it already.

Staff is friendly and accommodating. Residents are happy and friendly starting to attend. Activities really likes exercise and morning news.

I am sad that my husband passed away 3 weeks after admission but during that time he was in 3 different hospitals and was only at Charter for a total of 5 or 6 days. But that said, they took good care of him and me too. I was very impressed of the care the staff gave to their residents. I must tell you that A Place for Mom is the greatest "invention" ever. I was at a high level of stress and getting connected to Place for Mom was a lifesaver. I spread the word about them all the time. And I (and our kids) loved Charter.

My in laws live at Charter Vikings. It is a great experience for them and us! We highly recommend anyone to check it out!

The staff is very friendly and kind to all that live there (and visit) . My mother has had some issues and always has help with patient and qualified nursing staff. My mother has now been a resident for a year and loves it. She is thriving with activities and has made friends her own age. She feels less isolated. Always someone near. The only draw back is that I live in Alabama and she insisted that she live in Florida. She was born and raised in Florida and has always considered it home. I visited her just last weekend and she is doing very well and happy.

5 on all categories. We couldn't be more pleased! The caregivers are so sweet and considerate, there are a multitude of activities (though my MIL doesn't participate in many yet), & many activities involve families. It feels like a small community.

Overall, I would say five for all categories. We were charged a $4000 "community fee" while mom was being registered. That caught me off guard and I thought that was excessive, however, she was ready to move in and I didn't want to Start over looking for a place for her to live. Room holds twin bed, bedside table, reclining chair, bureau nicely. Staff has always been pleasant, at least while I was there.

The entire staff is very nice and always making sure the residents needs are being addressed. The facility is clean and smells great at lunch and dinner. Charter Senior has daily activities and craft events.