Charter Senior Living

I am delighted with everything at the memory care unit at Charter. I was warmly welcomed by everyone I met and given great information before Dad moved in. I’ve been supported every step of the way which is particularly helpful as I don’t live in the USA so can’t visit regularly. The fact that Charter isn’t part of a faceless national chain makes it so much more personal, with staff being committed to great communication and openness. In contrast to previous placements, I genuinely don’t feel we are just there to generate income for the company. Friends who visit send glowing reports - Dad is treated with patience, kindness and courtesy and staff work hard to put his needs first, understand his personality and offer the best care I could wish for. His room is kept clean, his personal hygiene is attended to and staff work hard to help him feel safe and secure. They also accept and work around any difficulties that arise given his dementia and mobility issues.

The staff are very attentive and genuinely care. It is small enough that every resident gets a high level of care. It is bright and clean and the mood is always positive.

From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!

We looked at several facilities and this one checked all of the boxes. My aunt is content in her new home.

The facility is very home-like and inviting, much more than others we toured or did a trial run at. The staff is incredible, very responsive and personable!

The staff is exceptional and kind. The dining experience is different than most assisted living facilities. You actually have a choice of what you want to eat. It is like going to a restaurant. They have the regular menu as well as other choices. The workers come out to your table and take your order. I highly recommend Charter Senior living. Everyone that works there knows all the residents by name and the residents play games, they have people come in and play music and sing. I can't say enough about how great Charter is.

That issue for placement was last May. You guys were a lifesaver for me. I filed for a court appointed guardian and conservator which was granted. She ran out of funds for Charter and just recently she moved where Medicare has taken over.

The food gets a lower rating because, at first it was amazing, however, within a month or so, they lost one of their cooks and it never regained its quality. Care a little low because there were a couple of times when meds weren't given at proper time frame and it was difficult finding staff at night time. They only had one staff member on at night. Everyone there seems to care for the residents and I always received follow up on concerns. I believe they have been having trouble keeping decent maintenance staff also.

Calumet Trace is a wonderful place to stay, I live in an apartment, I am free to come and go, but I just happen to know that they have a section more secure for those who need assistance living, and they are immaculately clean everywhere, definitely a good place to stay!

They staff really cares. They are gentle and genuine. I'm so happy my mom is there. Definitely recommend this community based on the experience we have had so far

They had OT and PT on site and cone get the resident from room. Can choose to use a Dr. that comes to facility, which is helpful. Lots of activities outside of just day to day, such as Mother's Day and Father's Day cookouts and special meals. Everyone very friendly. [name removed] in the office is extremely helpful. [name removed]in Memory Care is fabulous.

I would tell other families to start the process of looking for care right away. Sometimes there are setbacks, but be consistent about it. Both facilities that we looked at were wonderful, so make sure you don't see just one

The memory unit staff was excellent and attentive to everyone's needs. The variety of meals was very rewarding. Any questions we had for any staff was answered in a timely fashion. The activity in the unit was simple but rewarding to the guests.

Overall, Charter is far above the adult facilities we saw in NY state. The most obvious difference was the cleanliness. Everyone was very friendly and accommodating and generally speaking, I recommend this place anytime I hear somebody needs to place their parents.

The staff/ administration very helpful. When I needed assistance with a wheelchair, monitoring her snacking, washing a blanket when it was not her scheduled day they were there.

The staff was fantastic! As the daughter of a resident, I felt very reassured that my mother was in good hands. Everyone from administration to kitchen staff were kind and patient. My loved one was taken care of and she was happy!

We placed my brother in law in Charter Senior Assisted Living and found the staff very friendly and accommodating. The place felt like home. They have a multitude of activities. Very satisfied with the living quarters as well.

Staff is helpful, and the food is pretty good. They just have a high turnover rate, and response time is a little slow. But my father is basically nonmobile compared to others who are able to take care of themselves. Nothing terrible like the other facilities he's been at.

i am so very happy with this facility. my mom who i reluctantly put here also very happy. the entire staff is always so helpful and smiling. i could not have found a better place for my mom i suggest you take a vivid and see for yourself

Dominion Village of Williamsburg transitioned into a memory care facility as my mom became a resident in 2024. She receives a high level of care, participates in weekly activities, and enjoys the off-site outings. Residents have an individual care plan that addresses their routine needs, and they receive 3 meals a day. The staff coordinates additional care as necessary, including transportation to a local dentist, and bringing in specialists to perform services such as PT/OT and podiatry. Very pleased with Dominion Village of Williamsburg. It’s been a very good place for mom.