Charter Senior Living

I toured here, and loved the community as a whole. The people were wonderful, and the assisted living portion was nice. However, The memory care unit, where my loved one would be had we moved there, was depressing to me. It seemed dark and very institutional. Brookdale was also a little farther away than I was hoping to travel.

Brookdale Dedham had a lot of the amenities we were looking for but the community was not as well kept as other communities we had toured. It was shabby and needed some updating and repairs. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community for our current needs.

Bartlett Reserve was a nice community but the price range was way about what my sister-in-law could afford. The community is clean and the staff was able to answer our question. There was also the fact that they did not have any availability,

Brookdale was very clean and the services they provide seemed adequate. I did not get that at home feeling. The tour guide did not seem prepared. It was a very nice facility but just did not feel like the right fit for my mother.

This seems to be a fairly nice facility. It is clean and the staff and residents are very friendly. Our main concern is that this facility has more of a nursing home feel than my loved one would have liked, but we had an overall good experience with this Brookdale location!

It is still a bit of an adjustment process for my mother with her move to this community. I do have minor concerns, but overall I do feel she is receiving good care. The staff is super, they are trying their best to care for her, and needs. The activities director is amazing, she is the happiest, and so upbeat. I would say the meals could use some improvements. There is some room for improvements, but I would recommend this community overall.

I had a pretty good tour of this community. The community appeared to be neat, and clean. The staff was friendly to my family, and myself. The experience was a good one, but this wasn't the place for my father, and his needs.

Hard to get over the strong, acrid smell of urine in the hallway. Room is nice and does not smell. People are nice. Good value.

I was not very impressed with this community during my tour. The staff was very knowledgeable and kind, however the cleanliness of this place is seriously lacking. The bedrooms did not seem like housekeeping has been in there in a while and it was very messy throughout the entire building. They could use some updating and lots of improvement in there facility.

My dad is here and my main complaint is that there just arent enough aides to take care of all the memory care clients. the aides that work there are all very nice and helpful, but there needs to be more of them, especially during the weekend times. The rooms are also not cleaned as thoroughly as they should be, as often as they should be.

This place looked dark and dreary. The sales manger sounded like she was a robot, she may have used a script and it maybe was an off day for her. Otherwise the community is a nice looking place. I didn't see much residents doing anything but sit in their rooms. I did not like the dark atmosphere.

This was a very nice community around $6K a month. Ted [Removed] was very professional and informative. My only issue with the Mallard memory unit was the inability for residents to enjoy the outdoors. They had very small outdoor areas that were very small. Other places I have visited had much larger courtyards the residents could access and get some exercise by walking.

I was not impressed with the setup of Bartlett Reserve. It was a little confusing and difficult to get around. They do offer a pool. It looked clean during our tour and the people were nice.

Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.

This was my first community we toured. We did like that there was a nurse present most of the time. I felt there could have been a more formal place to meet and talk. We were in the dining room and I felt the woman was distracted as if we were keeping her from something or home.

I find it to be clean, and most staff is friendly (however the change over is incredible, including the management. It has changed 4 times in 3 years). The value is probably about the same as other places like this. They have an activities schedule and it seems good, but I have no point of reference because my mother has no interest in any activities, of course she is 91. I do like the grounds and the fact that the five buildings are all stand alone ranch style. There are 16 rooms in each building and they all have their own dining room/activities center, kitchen and frontroom. No place is going to be 100% great however, my mother seems to be quite content here.

First visit impromptu on Sunday afternoon. Greeted with smiles and very helpful CNA. Quick tour of very small unit. Nice staff, but older building and very small courtyard area. Common area seemed very dark. All private, very small rooms with ensuite bathrooms. Shower is old style tub that you need to step up over to get in. More staff to patients than most.

Really like this community and Patty [Removed] was great to speak with. Considering the community. Only downside is that it is far from Loveland for moms friends to visit as the day drive very far anymore

No confidence in care from aids nurses to billing.Beautiful building on lovely wooded grounds

Less than one week in the place and services that were promised have not been given. Have not gotten answers to questions we have. Was not told weekends were a bad time to move in. The place seems to be understaffed everyday but especially on the weekends.