Charter Senior Living

I feel everything has gone very well, The community is nice and clean. They are a little aggressive on their over caring sending my father to the hospital for every little thing, but he may bring this on himself by wanting to get up on his own. He does seem to enjoy everyone there and he thinks the food is okay.

They clean once a week and do an amazing job. I wouldn't complain. They always invite him to activities, even though he never goes. They have been very wonderful to me and my father, even though the move there was difficult. They are very friendly and helpful.

They did a good job of explaining why they were designed the way they were. One area they could improve on though is this: before we found the place my father was able to walk, feed himself, and shower, but once he lost his capacity to do those things it was not working out. They could have been better at explaining what they are good at (dealing with people with dementia) and what they are not good at (giving full-time care).

The people at Homewood Village of Genesee Valley are very helpful. Whatever you need, they are there for you. Mother complained a little that she did not always get the baths that she was scheduled for, and the laundry was not always done on schedule. So I can't give them a perfect score. Mom does seem very happy there though, and overall we have been very pleased. I'm glad she's there.

I know that my aunt is in a safe environment, with lots of eyes on her and a lot of interaction with people. It is more living than she experienced in her own home. Lab orders are sent there so that she doesn't have to go out. PT comes there, per dr orders, as well as a podiatrist. There seems to be some issue as to using the dr on premises. I think some of the problem has to do with Racine vs Kenosha, and admitting rights into hospital. The elevator was an issue at first, but with lots of practice, my aunt is a wiz now. The food is great and staff really does observe how everyone is doing health wise. The bathing is a problem because my aunt prefers a tub, and rooms only have showers with a very rudimentary shower head, which apparently I'll have to change. The spa tub is fantastic, but getting her there is not easy, and staff cannot force her...it is asst living. The nurse on property is wonderful, I don't know how she handles it all. My hat's off to all the staff who choose to work there.

We toured this community when we were looking into care options for a loved one. This was a very nice looking place overall, and it was somewhere we were seriously considering for our loved one. The staff all seemed very friendly. However, they didn't leave me feeling entirely confident that it would be a good match in terms of care, I think our loved one would have been a bit more than they can handle.

Mom is just beginning to settle in at Homewood. She likes the friendly atmosphere and her children visit her often, so that's a convenience as well as a joy to her. Her biggest frustration is her own physical/mental aging.

We put my stepfather in a little over a month ago. I was very happy with the price at first, but then because he's fallen a couple of times he's become a "level 2" level of care, which has increased the cost. The possibility of the price going up that quickly was never mentioned. He's only been there a month, and 30 days in the price tag jumped way up. Since he is just barely a level 2, I think there should be a little leeway. I do feel like there's been a bit of a bait and switch.

Mom especially liked the food at Emeritus, I think that meals were the high point of her day. I think she liked the Homey feel of the site, as it reminded her of her last home. I think the nice music at meals was soothing, and helped her agitation. She also liked having her nails done. I do think that it would be good to add one more aide to the floor so that there was always someone present when the residents were "watching" television. The staff was very caring and solicitious, but I think that there should be at least one more "floater" available. I was saddened to find that the original manager (?Monica?) was out due to illness and could not return... I thought that her energy and focus was fabulous and it was one of the reasons that I placed Mom at Emeritus. Unfortunately, Mom had several falls at Emeritus and she fractured both hips which necessitated placement in a nursing facility. I am dismayed that regulations prohibit safety belts both in assisted living and nursing homes, as I think that that prohibition promotes falls, subsequent fractures and ultimately higher morbidity and mortality.

I would give their food a four. My concern was that when I toured it seemed like they made it sound that they would place my loved one with other men and with those that were experiencing a comparable level of Alzheimer's. However they are set up more in a general population sort of arrangement. This means that the more severe residents are mixed in with the more functional ones, and I don't think my loved one was ready for that quite yet. It would be nice if they were more up front with that. I did like the flexibility, and the opportunities for the family to participate.

My mother has only been at the assisted living for a couple of weeks but so far she seems pretty happy there. The Fountains personnel is extremely nice and very helpful. They try to help her as much as they can. The facility is very clean. My mom seems ok with the food and doesn't complain but she is NOT a picky eater. Some of it doesn't look very appetizing to me and a couple of the ladies at her table aren't very happy with some of it. Mom has had a couple of medical issues since she went to the Fountains and I don't think that she has been able to participate in many of the activities yet. Thank goodness that she went to the Fountains when she did. Otherwise we don't have any complaints.

Met with a representative there and had a good talk and tour but found the place was too small for our needs.

Things have gone well so far at Emeritus at Cherry Hill! It's a clean, well kept community, and the staff have all been very helpful and very friendly! They also do a great job with the food, she has had nothing but good things to say about it!

Overall things have gone well at Emeritus at Dartmouth! The facility itself is well kept and clean, and the staff have been very friendly and helpful! Communications between the staff and the families could be improved, however. My loved one was given her medication incorrectly despite my having told another staff member the appropriate way to do it. It also took quite a while before they go around to getting her phone service set up.

Cleanliness is not an issue here. The staff are nice when the family is there. There are a couple of people that are wonderful, the nurse is fantastic. The waitstaff and dining staff are awful, and the food isn't good, and the atmosphere isn't nice. The staff act like the residents aren't even there, they talk among themselves right in front of them. They grumble and complain about work and aren't very professional. We really liked the location, and she liked the looks of it, and was impressed with it.

When I first toured I really noticed how clean it was, and how friendly and cleanly the staff was. I saw the attentiveness to the residents and how frequently they used the sanitzer in the halls. I liked the location and the value for the price. The food would be a five. The staff's communication with each other could be better. There were some specific instructions that didn't get communicated from one shift to another. They need to keep a better eye on who is coming in and out of the building, there is a sign out sheet but there is no one supervising that, making sure people are signing in and out. They do have a memory wing there, and that one you do need a code there, but the front door is not secured, I'm not sure how good that would be for someone with wandering issues that really needed a lock down facility. I liked the layout, it goes in a big square so they can walk and walk and not get lost. They had some of the biggest rooms of the places I looked at.

good nursing care with 24 hour nursing coverage.

Mom has been very happy since moving into Fox Hollow. The only bad thing I've noticed is that the staff seem to spend a lot of time chatting and cutting up with each other.

I can not begin to tell how grateful I am to have my 94 year old aunt reside at the Fountains of Troy. All of the employees are friendly, the aides and nurse are very attentive. The aides check on the residents every couple of hours, 24 hours a day. They are very friendly and it is obvious how much they care for the residents. We moved my aunt from another state into an assisted living facility in Maryville and she was assessed by the facility and we were very detailed with the assistance she needed, they said they would provide the assistance. After three weeks they called to tell me we should find a place that could give her more care. I was very upset about this. I spoke to the administrator of the Fountains and she assured me they could take care of my aunt. She has now been there one and one-half years and we are very pleased. My aunt is happy there, as well. I am always telling people to go there if they are looking for a place for their loved ones. (And, I tell them not to go to the other place, unless they need no assistance at all). I do not worry about my aunt at the Fountains, they have called me when she wasn't feeling well. Thank you everyone, at the Fountains!

Things at Emeritus at Towson have been good so far! It's a nice looking, clean community. The staff have all been very friendly and professional, and they take good care of their residents. My loved one seems to enjoy it here, and she has had good things to say about the food!