Charter Senior Living

I do believe it's a good facility. I just think they're understaffed. I think their heart is in the right place and that they do care about the residents. I just don't think they can always do an efficient job because they're having to take care of too many residents at a time.

We chose The Social at the time because it was the best one for the cost at the time we were looking. I do think they need to have healthier options for the residents here. It is a small facility. Everyone is very welcoming and friendly, and the staff communicate with family well. It is a pretty nice facility, and things are going good here for us.

Our family did a virtual tour with The Cottages and it was good but just not something we were interested in. The cottages were smaller, and we just thought our loved one would wont something a little bigger and more stimulating environment.

We were able to do an in person tour and the community seemed really good, but it was an older establishment. It was did not really feel upbeat, and we noticed on the tour it did not have a big stimulating environment.

We had a virtual tour, but I wished we could have gone in person. Because of the virtual tour, we didn’t get to see too much of it, but from what we did see, I didn’t like it. It seemed kind of dark and dingy, and the room was gray. The main reason we didn’t like it was our loved one would have had to share a bathroom. What interested me in them in the first place was I liked their network of doctors and had a good experience with them before.

It wasn't the right place for my loved one; however, if you have a more independent loved one it may work for them. It is beautiful on the outside. I suggest asking additional questions to see if it is a right fit.

The Linden was more of a pressure sale than the community I chose.

They do not communicate well. As of now, we haven't signed a lease agreement because they keep sending us a blank one. So my loved ones don't know the community expectations, etc. It's been well over six months since they moved in. The residents are friendly, and so is the maintenance guy. But the office staff has not been very helpful. At first the food was being delivered to the rooms due to Covid. It was always cold, and there's not a lot of variety. The dining room has since opened.. My loved ones were supposed to get Continental breakfast their first week there and never got it. On top of that, the staff argued it wasn't supposed to be included. I would not recommend this community.

[name removed] was nice and helpful. Due to the pandemic it made it difficult to see our loved one. The did a good job, and I would recommend this community to others. The communication was good with the staff.

We had issues with the pharmacy they had and it was a chore to get this resolved. I would not recommend this community to others.

We chose The Social at Cotswold because we liked when we did the virtual tour and we liked what they had to offer. Also the sales person was really good. My dads room is pretty big, it is a nice size for one person he is in a private one bedroom. We recently have had a lot of issues with the business office, I think they need to improve on their communication.

I've had to get private care givers for my loved one. I am not pleased with this community. I am thinking I might be taking my loved one out of the community due to me having to pay for private care at this community. I wish they would have told me about the symptoms of the memory care that my loved has. I am only able to see my loved one for 30 minutes every 5 days.

The staff was very good at this community, the rooms were pleasant and well kept. Some activities they had were bingo, board games and entertainment groups come in to sing, and would have a happy hour, either once a week or once a month. They had different meal shifts for the residents to eat at, but if you were on the third and last shift there wouldn't be any specialty food left.

It is a nice facility. The staff is helpful. You need to stay in constant contact with the administration. It is hard to get information in a timely manner. Room sizes are nice.Mostly private rooms, very clean. Staff is very attentive. They have started Facetiming with the families. Management just changed.

Not bad! Good second choice option.

Move in day from Gilchrist Hospice was very disorganized. My cousin arrived late, not her fault, but it seemed the staff was just rushing through her intake. No one thought to offer her something to eat as she missed lunch. No one seemed to be concerned about how [name removed] was handling all of these confusion. The whole first week was a series of miss steps and miscommunications. It was good that I was able to be there most days to be her advocate. Communication has improved and everyone is feeling better about [name removed]'s placement. [Name removed] likes her care givers!

Overall well maintained nice environment, friendly staff, great food, highly recommend for regular senior living but would NOT recommend the dementia units. They do not have enough properly trained staff to manage the needs of dementia residents. The house doctor does not prescribe medications as needed, instead residents are constantly bounced back and forth to the ER for UTI's and to psych hospitals for anxiety. They have fun activities for regular seniors but the dementia patients miss out because they need someone to guide them to join the activity. I would give this facility 4.5 stars for senior living, but only 2 stars for dementia care.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.

Nice complex and it looks to be a very vibrant community to live in. My next step is comparing notes of the places I've seen and determine the best fit for our situation. Wonderful staff and information packet...Thanks for the tour!

Nice place and staff, but the apartment was small for my mom since she is coming from a one level ranch home (approx 1600 with a basement), even with the studio/1 bedroom combination. Not our first choice. Loved the activity options and community areas.