Charter Senior Living

As far as enjoyment they have a good amount of social activities and there is a good amount of room to move around. As far as improvements - they could work on improving the overall quality of the meals and the food choices. We were also told that when the weather is nice the residents would be able to walk around in the outdoor areas, but we have found that not to be true. So we wish they could have better access to the outdoor areas, but we still would recommend this community to other families.

My mother has been in several facilities/communities, very friendly staff and environment, well maintained, food healthy and appetizing and most of all the employees seems to treat residents with tender loving care.

Overall my loved one likes it there. The staff are helpful with things he can't do. And they're good at communicating with me to keep me informed.

The Cottages of Fox Lake is pretty expensive but it is a very nice community. From what we have heard from our loved one the meals and dining service seems to be quite good. When we do come to visit we see different activities going on for the residents and our loved one is more active then what they usually were. We really appreciate that when we make suggestions to the staff they actually listen to us and then follow through with the suggestion. We like that our loved one has their own apartment with a little kitchette in it and based on our experience so far we would recommend this community to other families.

Out of the others that I looked at, it has more of a homey, down to earth atmosphere. It does not have all of the glitz and glammer like a couple of the others that we looked at. Mom grew up on a farm so she was looking for more of a cozy atmosphere. I would recommend Cedarhurst of Verona to others looking.

We chose Sodalis Martinez because he was already with hospice and they are connected with that company, so it made the whole transition a really smooth process. One of the main things that I was grateful for was the communication to the family from the staff members in memory care. I would recommend them to others looking.

This was a nice community. It wasn't the right fit for our loved one due to their needs.

We picked this community, because it was the best fit for my loved one. The whole atmosphere is excellent.

The staff work very, very hard. However, they are very understaffed. When my loved one moved in, the dining room was open from beginning to 7 pm. The dining room is no longer available anytime due to staffing concerns. The food is great! The community looks out for the resident's health. The dining room in assisted living doesn't have a window. Some of the residents can be very cliquey when it comes to the tables and sitting for dining. The staff including the med techs and aides are great! They really try to get to know the residents likes and dislikes of each. My loved one is safe and I don't have to worry at all with them being here. The nurse practitioner hasn't been able to see my loved one since moving in and this has been a concern for me. In addition the nurse practitioner hasn't responded to any of my emails. There lots of activities available for the residents to stay engaged with. The staff are good at trying to get all residents engaged in these activities. The physical therapy group has been able to work with my loved one and my loved one has shown much improvement with the therapists. The availability of the room and the quick assessment of my loved one by the community was wonderful! There are lots of entertaining and common areas for the residents to use.

Nice people and good experience for me.

We really like that the community is very friendly and small enough that everyone knows everyone there and the staff know all the residents by their name. They are very willing to step up and do what is needed to be done if you ask. The downsize is that either they are understaffed or poorly managed to the extent that we find pretty routinely things that have not been done - laundry, house keeping, etc. They sometimes don't seem to know who is in charge and it takes us getting a few different people to figure it out

I toured this community and it went well. It's clean, staff is friendly, my visit was very good. It just wasn't the best choice for my loved one as far as her individual needs. But a great place!

We are having some issues with the housekeeping in my moms room - that is the only complaint. The people have all been great. I am happy with the staff to residents ratio. It is a darling place and the cost is in line with our budget. It is the best place for my mom and she is thrilled with all of the staff. She loves the food as well, I have also talked to other residents as well and they seem to like it too. The activities they have provided for the residents in memory care are great and [name removed] the activities director is wonderful. They do so many cool things and have a ton going on. The grounds at the facility are beautiful. We like the fact that it is all on one floor and there are only 16 people per cottage so the care is more personalized. We would absolutely recommend The Cottages of Fox Lake to others.

We really do like the staff we do think they are exceptional - however once it was purchased by the new owners we were told they were going to start making renovations and that was not happened yet which is a little frustrating.

The sales lady [name removed] was just awesome she gave us a great first impression. We really liked Sodalis Martinez but of their shuttle service - our love one has a scooter and this community was able to facilitate doctor trips for our loved one using their transportation and they are able to send a nurse with our loved one. Based on our experience we would recommend this community to other families.

My 84 year old mother started in a wheelchair and now using a walker after receiving PT and OT from Cedarhurst She is happy with her meals, room, and especially likes the activity director. It did take over 2 months to get her prescription drugs coming from their pharmacy, Medexpress. She went 3 days without her pain medication They assure me it shouldn’t happen in the future. Her doctor also called several times in one day to health director, left messages and no one returned the calls. She was out of her office, so I gave her [name removed] number and she took care of getting report for doctor. Staff is friendly, especially kitchen staff and everyone refers to the residents by first names.

My friend seems to be very satisfied. It has been a good fit for her. The staff have been very nice. The other residents are very nice and helpful. And it has been a good experience for her.

My mother who is 94 years old states she enjoys talking with the staff because they are all respectful and social. Linden has a pleasant dining atmosphere with a fantastic staff. My mother has a great relationship with each dining staff and the CNA/ Resident Assistants. Our family are pleased with the facility & the care for our mother and grateful that the staff & administration are open to working through issues.

We would recommend but we do know they are struggling with staffing just like everyone else. We do know our loved one is being well cared for.