Charter Senior Living

Their call buttons for the residents at the beginning didn't work. So the only way to get help was if someone came and checked on my loved one. The facility was taken care of, except for their outdoor areas. The regular staff have been very friendly and are so helpful and provide great care. The meals are average. In December, policies are changing and there will be charge for residents to eat in their rooms. I think the overall cost is average.

It was an ok place, my dad was happy there while able to walk independently. Once he needed more advanced care, situation was much trickier. There were occasional issues that were corrected after I would bring attention to them but I was there every single day. Would not recommend leaving a family member there without close supervision, they were very disorganized, would miss room cleanings, forget to do his laundry, or would not put clothes on him after shower. Front desk people were nice and facilities were pretty good. This was the only facility we ever used so can't compare to others.

It is a secure and safe environment and easily accessible from most areas. They strictly adhere to all medication protocols. They know each of the residents and work with the families to accommodate their needs. The administrative staff is knowledgeable, friendly, competent and accessible. The food, according to residents, is awful. Selection, appearance, taste and combination. It appears overcooked and unappetizing. Some are now asking for peanut butter and jelly in lieu of the meal.

Placed my 99 y.o. father there. He needed a smaller facility with more staff than where he had been. Initial impressions from management on down were very good. However, as time passed I found I had to be there to ensure his needs were being met. He was supposed to be on a laundry and shower schedule, but was not given this service untill I insisted they do this. I found him in the common area one time with a swollen arm seeping fluid onto himself, his wheelchair and all over the floor. When I told the duty nurse, her response was "the human body does that sometimes." I was appalled and got the director involved. He was taken to the hospital. Things improved when Hospice got involved. They were amazing. He passed away a few weeks later. Lesson learned: don't ever assume any facility will fulfill their obligations. Your loved one must have an advocate to ensure their care.

If u visit often it can work. People are very nice and caring. It is not one on one which they tell you upfront. Both my parents are here and their needs differ. Difficult situation for staff which they have addressed better as they got to know them. My parents feel taken care of with my prompting staff of their needs.

Staff at Charter Senior Living of Verona are friendly, but a few more activities would be welcome, such as afternoon exercise classes. I will say the food was better before charter senior living took over. It was about a 5 up until April when they replaced Cedarhurst Verona as management. Cedarhurst's restaurant style menu was a big reason to choose them.

Charter has many nice staff. I think most of them care about the residents but the building is old and needs lots of updates and cleaning up. It's a great place if you can stay in Independent Living or even Assisted Living if no dementia. My biggest complaint is not encouraging showers or knowing how to redirect behavior instead of always calling family.

I would recommend this place. Communication with the family is good. I often ask them not to call my son at night. They do as I ask and call him in the morning. Moving in was okay. It was a ton of work for my son, but he made it work. The housekeeping is okay. They have trouble keeping a housekeeper. But most of them have been pretty good. The food is okay, it will be better when they improve it, which they are working on. We have only been under Charter since [date removed]

Could use updating, food experiences were not what we were promised with sample meal.

My Dad is no longer at Cedarhurst. He went back home . Our experience with Cedarhurst was okay . My Dad was there 2 months and they only cleaned his room 2 times. I thought they were supposed to clean his room once a week. Also the nurse that was on call wasn't available when we needed her, she was on vacation. Otherwise, the people there, were very kind and my Dad enjoyed the meals . The building was neat and clean

My loved one is a resident at Charter Senior Living of Orland Park and overall the experience has been good. I feel that the caregivers that I see there when I visit are remarkable. They are so good with the residents, they truly care. I wish they had additional caregivers, though. It seems there are not enough when they have to ready everyone for bed. We have had some laundry and housekeeping issues. My loved one often tells me that the food is not good, which I find ridiculous for the amount of money that they receive. They have also changed ownership back to Autumn Leaves. Not the same availability for questions or just to find out things that are going on. Charter tried to make things easier for working family members to be present for things they celebrated, now they pretty much do it during their office team's working hours which is not convenient for family members. I believe they should be more approachable and accessible than they are. I have mixed feelings on the recommendation of this facility to others, I want to see how these new owners are going to be in a couple more months. They are really not accessible and I don't like that.

The place looks good and has great layout for dementia residents. Most of the staff are very kind, but not all trained well w memory care. There is a HUGE turnover in staff and they are often severely understaffed, esp @ night. If your fam does not sleep at night or seems uncooperative w/meds, they label them belligerent and send them to hospital for "Psychatric" assessment". This will cost you $[removed] plus cost of ambo ride. They will require you to get 24 hr 1:1 private duty care that will cost you $[removed] hour, so they do not have to deal with residents at night. Our family was there for eight months and left based on $[removed] per month facility costs and $[removed] per month costs for 1:1 care. If they prescribe meds, have them ckd by outside med staff -may not be most current meds. They charge you when fam is moved out & in hosp for weeks. Look for a fac w long-term staff and staffed well at night. Pretty & clean is just not enough if you need memory care.

Most of the staff were good, some not so good. Housekeeping was not so good. Communication was just okay. Meals weren't good at all. Moving in and moving out was good, laundry service was awful. They lost so much of my mother's clothes and when you told them it was like no concern of theirs. A few of the ladies were just loving and great. Overall, I wouldn't recommend.

We took her out of the facility because of the cost..They continued to raise cost and in my opinion were not assisting her with her daily needs like helping dress her, change depends, put hearing aids in, put her ankle brace on. Etc. She was not encouraged to go do activities either. She just sat in her room and slept, and has since declined in her memory andnin her strength.

My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.

There were some medication administration issues and the facility seems short staffed on weekends.

It's a small community, they're very friendly and nice, but there's not a lot of activities. They list activities but they're not done many times.

I would tell a friend, that they should look elsewhere. My loved one chose the place. We were sold unrealized promises.The residents do not seem happy, either. It's a sad situation and a dreary place.

My brother was in the memory care unit. As long as he was calm and not causing any problems, the staff tolerated him. I found out when he was to be kicked out that he was too much trouble. Even though I was assured that they could handle his condition. I would not recommend this facility to anyone seeking memory care.

Staff is kind and helpful, no issues there. Food is good. They seem to be understaffed as far as cleaning and maintenance, so most problems I faced were around arranging tasks like room cleaning or unclogging the toilet. Communication with the family was good after a few glitches in the beginning. The move in process was a bit chaotic, there were no clear instructions in what I needed to provide vs what the facility provided, otherwise I think it was okay.