Charter Senior Living

What is told to perspective families on tour and what actually is are sometimes two different things. The staff is very caring and friendly in taking care of their charges. The food served is good. All tables should be set with salt & pepper shakers and other condiments for the diners. Activities are not posted in a location where residents can easily seem them and should be announed daily. This is a memory care center - most residents will not even look at the activities calendar but will go to the activities if prompted by the staff. Activities posted do not always happen. Housecleaning of the apts is basic at best and have not been given a good answer when and how often apts are cleaned or what they do clean. Executive staff is very nice but requires follow up to questions, problems, etc. Family members need to understand EXACTLY the level of care assigned, ask for assessments and the results. Once assigned impossible to change except to go up and charge more. They will tell you after 3 months a detailed assessment is done on the resident and reported to the family. This never happened. Cleanliness of the facility is good but not great, especially with the deep cleaning and general maintenance etc. Family members need to stay on top and make sure their loved ones are getting and receiving the services Emeritus is responsible for providing. Executive staff works mainly M-F until 5:00. Think it would be very beneficial to have one staff member on call or at the facility during the weekends especially at night. Finding someone to answer phone or help later in evening is difficult. If a resident is somewhat self sufficient and has cognitive skills to remember dates, times, etc they are fine. If resident, requires more one on one care in all areas, then family needs to be diligent in make sure resident is getting care and getting that care in a timely fashion.

This is tough. I'm writing as the daughter of a person who lives here. I really like PL at Hermitage. My mom's adjustment has been tough, but it would be wherever she moved to. She hated it at first. Now that she has somewhat adjusted to a different living arrangement, she is doing better. She really likes the staff and many of the residents. She is in a one bedroom, one bath studio. I love it and I think it's clean, cute and enough room for her. She disagrees, but she's adjusting. Keep in mind, she left a 2 story, 3 bedroom, 2 1/2 bath home with a garage and large backyard! In the very beginning, we had to talk to the staff about the number of times that they checked on her each day. We felt secure knowing that they had to check on them every 2 hours, but it was not necessary for her. They agreed to cut back and she is so much happier. The food is not great in her opinion and a few of the other residents agree with her. She is just beginning to participate in activities so I can't really speak about that. Just keep in mind when you're searching, that all facilities will have pros and cons. I felt a warmth and friendliness from the staff every time I visited before we moved my mom. I never had an appointment and the place was always bright, clean and the staff nice, professional and helpful. Overall, I'm really pleased and I think my mom is getting closer each day to saying that she likes it there too.

We were very pleased with everything here! The staff were friendly and professional, and it looked like the care and activities they provided would be very food! One problem we noticed was that although the common areas and front entrance were nice, the hallways and rooms looked a bit shabbier, and could probably use recarpeting.

We are very pleased so far. The folks that work at Arden courts could not be friendlier. My mom is getting exceptional care!

Everyone is extremely helpful and friendly. They truly care about those who reside there. Would recommend Heartfields to anyone!

We toured this location when looking into options for a loved one. It was a nice looking place, but it didn't have the homey feel that we were looking for. It was very clean and well kept but it felt institutional and hospital-like. It didn't feel like it would have been a good fit for my loved one.

This was definetely a good fit for my mom. It is going to take time to get into a routine of daily life. A few concerns have popped up, but when we talk to administrator he deals with our concerns immediately. The facility is nice. Common areas clean. Staff very friendly. Personal room size is excellent. Maintenance department has been great at installing tv's , curtains, hanging pictures and generally fixing anything that we have brought to their attention.Biggest concern at this point is the food. So far is hasn't been very tasty or appealing. There is always a variety in addition to daily specials but it would be nice if specials of the day were better.

They do a good job working with people who are in tough situations. It's a nice looking place, and they keep it fairly clean. It is an older place and could really use an update, the decor is really out of date. But they do a good job with the care, and my loved one seems comfortable here.

Well organized, professional, helpful, and caring staff made this selection for assited living option and easy choice.

Wonderful staff. No mens club for active male seniors.

We've used this place before on a temporary basis, and they've done a great job, When we needed a more permanent option for Mom we ended up choosing a different location. The care and staff here are great, but I thought the food left a lot to be desired, it's very institutionalized, bland and not a lot of variety. They also weren't quite as competitive with their pricing.

Everything seems satisfactory at this place so far. It's clean, the staff are friendly, and it is priced well compared to other similar locations. Mom does not need much care, and does not participate in the activities, but those appear to be fine as well. My one complaint is that the food is subpar, a lot of room to improve there.

This community was very clean, nice looking, and the staff were friendly. However we didn't like the feel of it, it was a bit impersonal and sterile feeling, and we were looking for something with a more homey feel for my mother-in-law.

I checked them out. It was real nice but they didn't have any openings at the time. I moved my mom into their sister memory care facility and if they operate just the way they do at the memory care then I can highly recommend them.

Everyone willing to work with us for the transistion for my father. All staff members friendly and helpful. Dad has only been there a week but so far everything seems to be moving smoothly.

Very nice, large studio apartments, many different floor plans. Close to shopping and bus transportation available.

This community was nice, but it was too independent for my mother with Alzheimer's. I also thought that it was a little to big.

Very helpful in moving in. Apartment was repainted, recarpeted, and cleaned. Staff was very helpful and friendly. The meals are acceptable, but not fantastic and could be improved. The overall facility is very clean.

The staff were very helpful up front when we moved my mother into Heartfields. About one week into her stay we had an incident where most of my mother's undergarments were missing. We escalated to the Heartfields management team and they resolved the problems. The good news is my mother's health has improved visibly since joining the community at Heartfields. She has dementia and had serious alzheimer related symptoms which prompted the family to move her to the Heartfields. Over the past two weeks my mother's memory and alertness have improved. She is adapting to the Hearfields community.

It's all expensive but the value was good. My friend was there for a respite stay. He commented that the staff, the cleaning staff, came in I don't know if it was with out knocking, but if he wasn't there they would come in and didn't lock the door behind them. He felt like it was a hospital instead of his home where he can lock his door and know that all his things are safe.