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Charter Senior Living is a family-owned senior care provider with a mission to give seniors and their families peace of mind and the opportunity to live their best lives. This senior living provider features 64 communities across the country, where they offer personalized independent living, assisted living, and memory care options. Charter Senior Living has 1,716 reviews and an average review rating of 4.2 out of 5. Their memory care communities incorporate the Flourish℠ program, which focuses on eight core aspects of life: well-being, socialization and engagement, rest and restoration, meaningful relationships, nutrition, support, environment, and sense of purpose.

8.5

Review Score

1,716 reviews
64 communities
2 senior living award communities
Starting from $X,XXX/mo

Charter Senior Living community listings

Showing 64 communities
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Residences at Wellpoint

2940 Mill Run Road South, Huntsville, AL 35763

Starting at$X,XXX+ monthly
25
25 Photos available
9.9
Review Score
81 reviews

It's a small place. You trade in abundant square footage and a variety of activities for the comfort of a great staff to resident ratio. It really feels intimate and personal. You get to know everyone very...

Best Meals and Dining
Provides: Assisted Living, Memory Care, Independent Living

The Residences at Wellpoint is nestled in the mountains of beautiful Hampton Cove, overlooking the Hampton Cove Golf Course. This innovative senior community features Independent Living, Assisted Living and Memory Care. Life at Wellpoint, is designed to restore well-being and rejuvenate the...

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The Cottages of Fox Lake

16 Lilac Ave, Fox Lake, IL 60020

Starting at$X,XXX+ monthly
16
16 Photos available
9.9
Review Score
75 reviews

I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep...

Provides: Assisted Living, Memory Care

The Cottages of Fox Lake - A Charter Senior Living Community - is a unique, retirement lifestyle which opened in 2005. Located on a beautiful campus, each of the four assisted living homes caters to only 16 residents. Our residents can feel the warmth of home and experience individualized...

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Southern Pines, A Charter Senior Living Community

423 Covington Avenue, Thomasville, GA 31792

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.7
Review Score
41 reviews

Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.

Provides: Assisted Living, Memory Care, Independent Living

'BEST OF' THOMASVILLEVoted Best Senior Living Community in the Times-Enterprise Readers’ Choice Poll, our community adjoins the famous Thomasville Rose Garden and Cherokee Lake Park, and most apartments have views of Thomasville’s natural beauty. Downtown shopping, nationally accredited...

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Charter Senior Living of Shiloh

1201 Hartman Ln, Shiloh, IL 62221

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.5
Review Score
32 reviews

We like that the facility is on one level and easy to access the main room for eating and activities. Yes, we would recommend this community to other families, but the facility is best for those that are...

Provides: Assisted Living

You or your loved one will find a comfortable, homelike atmosphere at Cedar Creek of Shiloh in Shiloh, IL, a Cedarhurst Senior Living community.Our residents enjoy privacy, security, and a quiet lifestyle with all the comforts and conveniences of home. Our staff provides additional care, always...

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Charter Senior Living of Danvers

220 Conant St, Danvers, MA 01923

Starting at$X,XXX+ monthly
18
18 Photos available
9.5
Review Score
59 reviews

Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.

Provides: Assisted Living, Memory Care

The Charter at Danvers is a highly regarded senior care community in Danvers, Massachusetts providing assisted living and memory care services. Our stunning and inviting home-like community enjoys a prime location next to the world famous Cherry Hill Creamery and is just minutes from grocery...

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Charter Senior Living of Franklin

105 Sunrise Cir, Franklin, TN 37067

Starting at$X,XXX+ monthly
19
19 Photos available
9.4
Review Score
19 reviews

All I have is great things to say about Charter. No joke literally everything is a 5. I was extremely impressed. I was there almost everyday and was very impressed. The fact that it is small makes it easy...

Provides: Assisted Living

Nestled in the outskirts of Cool Springs, Charter Senior Living of Franklin Residents enjoy 24-hour assistance with day-to-day tasks in a setting that fosters independence. We recognize that a person's optimum health and well being are the result of caring for the whole person - physically,...

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Charter Senior Living of Godfrey

1373 D'Adrian Professional Park, Godfrey, IL 62035

Starting at$X,XXX+ monthly
6
6 Photos available
4
4 Floor plans available
9.4
Review Score
26 reviews

The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had...

Provides: Assisted Living, Memory Care

At Cedar Creek of Godfrey we provide truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. Whether in Assisted Living or Memory Care, our caring, compassionate staff, first-rate amenities,...

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Charter Senior Living of Hazel Crest

3701 W 183rd St, Hazel Crest, IL 60429

Starting at$X,XXX+ monthly
10
10 Photos available
1
1 Floor plans available
9.4
Review Score
46 reviews

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

Provides: Assisted Living, Memory Care

Citadel Estates is an Assisted Living Community that caters to those diagnosed with Alzheimer's disease or related dementia's. 100% of the staff are specially trained to care for individuals with Alzheimer's, Dementia and Memory Loss. Other features of Citadel Estates is its home-like atmosphere...

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Charter Senior Living of Paris TN

350 Volunteer Dr, Paris, TN 38242

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.4
Review Score
11 reviews

We picked this community because of the location. Convenience for my Father to visit her. She had a one bedroom apartment. They allowed my Father to stay over night with her occasionally.

Provides: Assisted Living, Memory Care

Designated in the 'Top Ten Places to Retire' in 'Where to Retire' magazine, the heart of the resort and retirement area of Kentucky Lake is the home of Charter Senior Living of Paris. Newly renovated in 2023, Charter Senior Living focuses on the whole person and offers excellent value. We are...

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Charter Senior Living of Bowling Green

445 Middle Bridge Rd W, Bowling Green, KY 42103

Starting at$X,XXX+ monthly
14
14 Photos available
9.3
Review Score
21 reviews

5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member....

Provides: Assisted Living, Independent Living

Charter Senior Living's Mission Statement is, "To Enhance the Human Spirit" and they live by that mantra. Their Bowling Green location offers independent and assisted living options, all on the ground floor, with private patios, exterior entrances and has a total of 129 individual apartments. The...

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Dominion Village Williamsburg

4132 Longhill Rd, Williamsburg, VA 23188

Starting at$X,XXX+ monthly
15
15 Photos available
9.2
Review Score
19 reviews

Feels like home for mom. It's a warm loving environment, staff is so kind and loving. Mom is gaining weight and has some wonderful friends she sits with at meals. They had a bday gathering for her with...

Provides: Memory Care

Welcome to Dominion Village of Williamsburg, a Five Star Senior Living community! We have created a small neighborhood where trained staff have the unique opportunity to develop relationships with each resident and family. We foster independence in a happy environment and strive to create a...

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The Cottages of Perry Hall

9900 Walther Blvd, Parkville, MD 21234

Starting at$X,XXX+ monthly
7
7 Photos available
9.2
Review Score
45 reviews

Overall, our experience at The Cottages has been a good one. My mother has dementia and is still in Assisted Living. We have been here for [date removed] years. The management team is A+. Great...

Provides: Assisted Living, Memory Care

The Cottages of Perry Hall – A Charter Senior Living Community is an assisted living and memory care community with a total of 64 individual apartments. As the management company for The Cottages of Perry Hall, Charter Senior Living will be responsible for day-to-day operations and all related...

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Walking Horse Meadows

207 Uffelman Dr, Clarksville, TN 37043

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
9.2
Review Score
24 reviews

The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I...

Provides: Assisted Living, Memory Care

Walking Horse Meadows is a charming senior living community located in Clarksville, a bustling town in the middle of the state, 40 miles northwest of Nashville. We offer assisted living and memory / Alzheimer's care. Step inside our doors, and discover fine southern living, where excellent care...

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Charter Senior Living of Woodbridge

330 Amity Road, Woodbridge, CT 06525

Starting at$X,XXX+ monthly
10
10 Photos available
9.2
Review Score
56 reviews

My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities...

Provides: Assisted Living, Memory Care

Brookdale Woodbridge is an assisted living and memory care community in the upscale community of Woodbridge, Connecticut. Woodbridge is a historic city with a strong sense of heritage and is home to many of the faculty at nearby Yale University. As one of the wealthiest towns in the country,...

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Charter Senior Living of Verona

1125 N Edge Trail, Verona, WI 53593

Starting at$X,XXX+ monthly
11
11 Photos available
9.1
Review Score
32 reviews

They could have more activities, and I wish my loved one could eat in the assisted living side as I think the food may be better. My loved one still has her wits about her. She is cognitive unlike most of...

Provides: Assisted Living, Memory Care

Cedarhurst of Verona is a senior living community located in Verona, Dane County, Wisconsin, a short drive southwest of Madison. The community features apartment-style living designed to offer residents a high degree of comfort and independence, all while they benefit from the support needed.The...

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Charter Senior Living at Woodholme Crossing

1840 Reisterstown Rd, Pikesville, MD 21208

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.0
Review Score
64 reviews

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to...

Provides: Assisted Living, Memory Care

With more help, if you need it, it’s good to be home.Here you get to redefine your independence, build new friendships and explore new hobbies. With both assisted living and memory care, you’ll have the care you need when you need it. So go ahead and play bingo or join your new friends for...

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Charter Senior Living of Madison

5601 Burke Rd, Madison, WI 53718

Starting at$X,XXX+ monthly
25
25 Photos available
4
4 Floor plans available
9.0
Review Score
15 reviews

This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any...

Provides: Assisted Living

Cedarhurst of Madison provides truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. In Assisted Living, our caring, compassionate staff, first-rate amenities, new community and welcoming,...

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Charter of Cleveland

2900 Westside Dr NW, Cleveland, TN 37312

Starting at$X,XXX+ monthly
13
13 Photos available
9.0
Review Score
11 reviews

What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.

Provides: Assisted Living

Located near Interstate 75, Morningside of Cleveland is a community of neighbors, each with a lifetime of experiences to share. It is more than a place to live it is a place for living! We offer all the comforts of home combined with individualized assistance. Our Healthy Generation philosophy is...

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Charter Senior Living of Williamsburg

440 McLaws Cir, Williamsburg, VA 23185

Starting at$X,XXX+ monthly
10
10 Photos available
8.9
Review Score
34 reviews

These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing...

Provides: Assisted Living, Memory Care

Living at Charter Senior Living of Williamsburg is a place to discover, connect and celebrate. Our experienced, compassionate team, many of whom have been here for years, makes it their mission to really get to know residents – and their families – personally. It’s how we stay true to our mission...

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Charter Senior Living of Orange

197 Indian River Road, Orange, CT 06477

Starting at$X,XXX+ monthly
4
4 Photos available
9.0
Review Score
4 reviews

I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked...

Provides: Assisted Living, Memory Care, Independent Living

Charter Senior Living of Gainesville

1001 Southwest 62nd Boulevard, Gainesville, FL 32607

Starting at$X,XXX+ monthly
22
22 Photos available
4
4 Floor plans available
8.9
Review Score
38 reviews

We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who...

Provides: Assisted Living, Memory Care

Full Days, Full HeartsLife is lived to the fullest here. In fact, each day brings a brand new list of activities that add to life’s richness in some way, with dementia-friendly activities chosen for our memory care residents. Each day also brings time spent with a community of seniors who are...

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Charter Senior Living of Gallatin

1085 Hartsville Pike, Gallatin, TN 37066

Starting at$X,XXX+ monthly
10
10 Photos available
5
5 Floor plans available
8.9
Review Score
11 reviews

Yes, Charter Senior Living is a great place. It is always clean and friendly. Mom says the food is good. She's made a friend and is getting along very well.

Provides: Assisted Living

Located on scenic Hartsville Pike approximately one mile from Sumner Regional Medical Center, our charming 'town and country' community has been in Gallatin providing premier assisted living services for more than ten years. Our superior customer service, consistently high resident...

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Charter Senior Living of Brookfield

291 Federal Rd, Brookfield, CT 06804

Starting at$X,XXX+ monthly
9
9 Photos available
8.9
Review Score
3 reviews

The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly...

Provides: Assisted Living, Memory Care

Welcome to The Linden at Brookfield. Here, you and your family will find a strong and true community with personal care services that inspire and delight. Our unique focus on wellness partners with our high-end amenities allows residents to go from ‘let’s dance!” to “let’s relax,” as they want....

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Charter Senior Living of Jackson

1200 N Pkwy, Jackson, TN 38305

Starting at$X,XXX+ monthly
5
5 Photos available
3
3 Floor plans available
8.9
Review Score
14 reviews

We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and...

Provides: Assisted Living, Memory Care

At Charter Senior Living of Jackson, we offer the warmth of home, exceptional services and truly inspiring support. Whether it is assistance with personal care such as dressing, bathing or medication oversight or ensuring each resident enjoys an active, fun-filled day, we help residents gain a...

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Charter Senior Living of Pekin

2700 S 14th St, Pekin, IL 61554

Starting at$X,XXX+ monthly
5
5 Photos available
8.9
Review Score
14 reviews

There are many things, I love about Cedarhurst but particularly, I love how warm and inviting it is from the physical space to the staff. Everyone is friendly and you can tell they truly care about their job...

Provides: Assisted Living

Located in Pekin, IL, Cedarhurst of Pekin is an elegantly furnished senior living community with 61 assisted living suites for older adults with specialized needs. Our skilled, friendly, and compassionate team members are available 24 hours a day to deliver personalized service for every...

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Viewing 1-25 out of 64 communities

Reviews
for Charter Senior Living

8.5
Review Score
1,826 reviews

Review Score

1,826 reviews
8.5

Out of 10


5 star

56%

4 star

27%

3 star

9%

2 star

4%

1 star

7%

A Place for Mom has scored Charter Senior Living with 8.5 out of 10 using our proprietary review score based on 510 reviews in the last 2 years. Over all time, Charter Senior Living has 1,826 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
1,016
475
154
65
116
Date Submitted
139
289
510
Reviewer
145
1,160
451
31
Care Received
751
169
906
1461-1480 of 1826 reviews
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3.5
Linda Bunting - Family/Friend
Memory Care
June 19, 2019
The Cottages of New Lenox

The staff is very friendly and helpful overall. We've had a few incidences, some which may be attributed to us being new to this type of living situation and some from The Cottages. We've worked together and resolved the issues. We initially had a problem with mom's laundry but that has been addressed and corrected. We really like that there are only 16 rooms in each cottage and that we have 24 hour access.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Jason Thomas - Family/Friend
Memory Care
May 7, 2019
Satisfied

My wife's mother has been here for a few months and is cared for very well. I only wish she would engage more with activities or interaction with others, but this is no fault of the facility.

Cleanliness

5

Friendliness

5

Care Services

3.5

Activities

3

Value for Cost

3.5


3.5
Sheila Burkhart - Family/Friend
Assisted Living
April 10, 2019
My Mother at Home in Trail Creek Assisted Living

Although Trail Creek Place Assisted Living is an older facility, it has a homey atmosphere. The apartments are not as large as the newer facilities, but they are comfortable and roomy enough for my Mother, who even brought a couple of her bigger furniture pieces that were special to her. It is not as large as some of the other facilities and perhaps this also makes a difference. But what really makes a difference here are the caring staff members (CNAs, Nurses, Activity persons, Kitchen cooks and the office staff). It is all hands on deck at Trail Creek as they work together as a team in relationship to the residents care and happiness. The policy at Trail Creek is to provide personalized care and attention, which means the staff learns and remembers the particulars of how each resident wants to be assisted and what little things they can do to provide them some additional happiness. In my Mothers case, the little things include being able to have friendly conversations with her aides and everyone knows she loves her coffee, so they all make sure she has fresh coffee at hand. All are very familiar with each of their needs and wants, although this must be hard for new staff members to learn and remember. But they seem to pick it up within a few days. My Mother has lived here for almost two years (she moved to Trail Creek within a few months of my father's passing) and has found a home for herself. She has made friends with both the residents and staff. She was able to bring her own bird feeders which she has set up outside of her bedroom window, along with other residents. She refused to move, even during a short period a year ago where they were experiencing staffing shortages and other issues. She was correct in believing they would be able to overcome those issues, despite my own doubts at the time. They made a believer out of me. Trail Creek Place Assisted Living is a one level building that is easy to maneuver, with a comfortable courtyard and it has numerous gathering areas for the residents to do activities, play games and cards, watch movies, and more. I visit several times a week at varying hours, know almost all of the residents and rarely come at a time when many are not gathered in the main living room watching movies or tv together and more are often in one of the many side areas playing games and cards or doing puzzles. The dining room doubles as a place to do larger craft activities, have musical entertainment, as well as provide meal service. They have coffee, flavored waters and fruit/snacks available 24 hours a day. Having checked out other facilities, I have to say that Trail Creek offers more varied daily activities than anyone else in the area. They have exercise sessions, trivia, musical performances (professional, volunteer and schools groups as well), crafts, socials, and many trips out each month to local restaurants, shopping, scenic drives and a trip to the local casino. They also offer more in house church services due to the partnerships with various churches in the area. My Mother has recommended Trail Creek to some of her friends and others, including my Aunt who also recently moved there. Despite my Mother's physical disabilities, her mind is sharp and she misses nothing. The fact that she recommends Trail Creek to others is quite a positive statement.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Family/Friend
Memory Care
November 15, 2018
Verified Review
Mom and Brookdale

Brookdale is OK. My Mother is safe; the Caregivers are nice and in-tuned to changes in her demeanor. I love washing my Mother's clothing, and the task is never left for me. I do have to vacuum her room, request toilet paper and clean her bathroom at times. Upset that her trash can was discarded...environment is small and it is preferred versus the atmosphere at sunrise; single rooms keep my Mom out of trouble and I love that!

Cleanliness

3

Friendliness

4.5

Care Services

4

Activities

4

Value for Cost

4


3.5
Anonymous - Family/Friend
Memory Care
January 7, 2017
My Thoughts On Morningside

My aunt resides at Morningside in the assisted living area. Our decision to choose Morningside was based on a number of factors: quality of life, available activities, warmness/friendliness of the staff, professional nursing care, availability of memory care assistance when needed, and finally, a reasonable cost. I particularly like the size of Morningside, as my aunt is able to enjoy all the available services without her mobility being affected, like you could experience in some larger facilities. This facility offers all the services she needs at a reasonable price and Morningside was an excellent choice for our family.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Toured community
Memory Care
December 28, 2016
Verified Review
My second choice!

The Brookdale Vinings was not a good fit for my father. When we walked back to the memory care unit, it was more of a dark setting. The lady that took me on the tour was very friendly, but I did not like the vibe I got from the place overall.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Family/Friend
Memory Care
September 19, 2016
Verified Review
Overall nice community

Staff is very good. Building is outdated, but renovations to the public areas are under way so that should help. Apartment units are nice-perfect size, decent closet space. Convenient location easy highway access. My mother not crazy about the food but no big surprise there-no one likes the food in senior living.

Cleanliness

3.5

Friendliness

5

Care Services

4

Activities

3.5

Value for Cost

2.5


3.5
Anonymous - Family/Friend
Memory Care
March 27, 2016

Mom has only been in the facility for 2 weeks...so it's a little early. but so far we are very pleased.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Family/Friend
Memory Care
January 13, 2016
Verified Review
So far it has been fine but by the end of the month, management will be changing hands, they will be Meridian.

So far it has been fine but by the end of the month, management will be changing hands, they will be Meridian. I haven't heard good things about Meridian, but we will have to see how it plays out. So far though things have been in flux, I haven't seen a negative impact on care or upkeep of the facility to this point.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Kim - Family/Friend
Memory Care
May 26, 2015
Verified Review
Emeritus

Staff slow to respond to resident call lights/lanyards.-Needs improvement Overall nice place and staff.

Cleanliness

4

Friendliness

3.5

Care Services

3.5

Activities

4

Value for Cost

3.5


3.5
Anonymous
Memory Care
May 22, 2015
Verified Review
Brief stay, but seems nice enough

We used Emeritus at Pikesville for a brief rehab stay for a loved one, and while I thought they did a fairly good job overall I wasn't overly impressed. It seemed like it took a fairly long time before they got my loved one added to the rotation for their bathing and care schedule. It took longer than I would like before they cleaned her up after she arrived from the hospital.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Toured community
Memory Care
February 2, 2015

have family members living at Provision. It's been an okay experience. However, one non-stop complaint is the food. It isn't the kind of complaint where food is too spicy or too much sauce on the fish. It's the basics they cannot seem to handle. Like consistent edible, healthy options. I am incredibly frustrated by the lack of leadership or changes... The leadership, director level staff are plain inexperienced and cannot live up to the responsibility of their role. The fee at Provision is reasonable IF the food actually met the standards residents are promised in writing. Therefore, I can't recommend Provision if you need to rely on them for meals. When you have seniors in your life, and good, hard earned money is being spent on their care, one expects more when a challenge arises in their living community. (No reply from Provision is meaningful until some actual changes are made.)

Cleanliness

3.5

Friendliness

4

Care Services

2.5

Activities

2.5

Value for Cost

3.5


3.5
Anonymous - Family/Friend
Memory Care
November 28, 2014
Iffy

Cleanliness has gone down since my mother first started living here 2+ years ago.Her room now has to be asked to be cleaned. Her caregivers are angels, besides a few rowdy exceptions, who are also new. I visit more at night and let me say dinner is horrible!! The \\chef\\ Marlon fights with me about what I would like for mom and it seems like the CNAs or nurse have to provide a dinner for her, as they go into the kitchen once I ask for an alternative! Although I can say I love the friendliness from the front office and the care staff, but like I said a few new exceptions are a little rowdy and rude to patients and family!! Activities are great, my mother is engaged and loves Michael.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Family/Friend
Assisted Living
November 12, 2014
Verified Review
activities need improvement

The place is very clean, and the staff is friendly and helpful. Mom is getting very good care. Mom has complained about the food, but they just recently got a new cook and I think that has improved. Activities would be the one thing I would complain about. My mom can never find the activities that they say their doing. She would love to take part in the activities, but she can never find them, and wonders if the activities they advertise actually take place.

Cleanliness

5

Friendliness

5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Cltx - Family/Friend
Memory Care
November 4, 2014
Mom and Dad

Both of my parents live here. The help would take my Mom to see Dad everyday. The aides and health care are Great. I live out of state and they notified me to update regularly, sometimes multiple times a week. My brother and I could not have chosen a better place. You get what you pay for. They need improvement in meals.

Cleanliness

3.5

Friendliness

4.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Kathy M. - Family/Friend
Memory Care
October 22, 2014
Working things out

Dad has only been there seven weeks so it is hard to know how everything will work out. The staff is friendly, the rooms are clean, the other clients accepted Dad right away. However, the food is cold, and not always appetizing. They are working on that and are changing the way they do food service in November so we are waiting for that to see how it goes. There have been some problems getting the daily service that Dad needs done in a timely fashion, so after meeting with the nurse and management we are trying to get that rectified. It is early days, so I don't wish to sound too harsh, when in fact we may be able to get it all worked out. Ask me to review again in a month.

Cleanliness

3.5

Friendliness

3.5

Care Services

2.5

Activities

3.5

Value for Cost

3.5


3.5
Kathy M. - Family/Friend
Memory Care
October 15, 2014
Above average

The staff is very friendly and the rooms are a nice size. We are disappointed with the food however. It is usually cold, which seems like a procedural error that could be remedied. There are so few things that the seniors get to enjoy, it seems hot food should at least be provided. It is early days yet, he has only been there a month, so maybe our opinion will change.

Cleanliness

3.5

Friendliness

5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
Anonymous - Toured community
Memory Care
September 15, 2014
Verified Review
Friendly and clean facility with grea...

Friendly and clean facility with great administrative and care support staff.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

2.5

Value for Cost

4


3.5
Anonymous - Family/Friend
Memory Care
July 9, 2014
Verified Review
I am generally happy with the care th...

I am generally happy with the care that my loved one is getting at Emeritus. However, I think the facility could definitely do a better job of keeping in touch with families and responding to family concerns. This seems to have slipped, particularly in recent months.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3


3.5
Patti Sjoden - Family/Friend
Memory Care
June 26, 2014
Verified Review
4 months of assisted living till we came back from France

Emeritus was a very clean, well kept up facility. The staff was efficient and friendly. The staff changed over during the 4 months my mom was there and that was a little disturbing. The head nurse and other staff changed. My mom chose not to participate in a lot of activities but it seemed there was many available. The Physical Rehab people there were great. The food was ok mom said. Mom felt safe there.

Cleanliness

4.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


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