Charter Senior Living

Mom especially liked the food at Emeritus, I think that meals were the high point of her day. I think she liked the Homey feel of the site, as it reminded her of her last home. I think the nice music at meals was soothing, and helped her agitation. She also liked having her nails done. I do think that it would be good to add one more aide to the floor so that there was always someone present when the residents were "watching" television. The staff was very caring and solicitious, but I think that there should be at least one more "floater" available. I was saddened to find that the original manager (?Monica?) was out due to illness and could not return... I thought that her energy and focus was fabulous and it was one of the reasons that I placed Mom at Emeritus. Unfortunately, Mom had several falls at Emeritus and she fractured both hips which necessitated placement in a nursing facility. I am dismayed that regulations prohibit safety belts both in assisted living and nursing homes, as I think that that prohibition promotes falls, subsequent fractures and ultimately higher morbidity and mortality.

I would give their food a four. My concern was that when I toured it seemed like they made it sound that they would place my loved one with other men and with those that were experiencing a comparable level of Alzheimer's. However they are set up more in a general population sort of arrangement. This means that the more severe residents are mixed in with the more functional ones, and I don't think my loved one was ready for that quite yet. It would be nice if they were more up front with that. I did like the flexibility, and the opportunities for the family to participate.

My mother has only been at the assisted living for a couple of weeks but so far she seems pretty happy there. The Fountains personnel is extremely nice and very helpful. They try to help her as much as they can. The facility is very clean. My mom seems ok with the food and doesn't complain but she is NOT a picky eater. Some of it doesn't look very appetizing to me and a couple of the ladies at her table aren't very happy with some of it. Mom has had a couple of medical issues since she went to the Fountains and I don't think that she has been able to participate in many of the activities yet. Thank goodness that she went to the Fountains when she did. Otherwise we don't have any complaints.

Very nice, very clean, great tour, don't know if its a fit for my mom there yet, as we have several more visits scheduled in the coming days. Seemed to be a few people sitting around with nothing going on for them..

Met with a representative there and had a good talk and tour but found the place was too small for our needs.

Things have gone well so far at Emeritus at Cherry Hill! It's a clean, well kept community, and the staff have all been very helpful and very friendly! They also do a great job with the food, she has had nothing but good things to say about it!

Overall things have gone well at Emeritus at Dartmouth! The facility itself is well kept and clean, and the staff have been very friendly and helpful! Communications between the staff and the families could be improved, however. My loved one was given her medication incorrectly despite my having told another staff member the appropriate way to do it. It also took quite a while before they go around to getting her phone service set up.

Cleanliness is not an issue here. The staff are nice when the family is there. There are a couple of people that are wonderful, the nurse is fantastic. The waitstaff and dining staff are awful, and the food isn't good, and the atmosphere isn't nice. The staff act like the residents aren't even there, they talk among themselves right in front of them. They grumble and complain about work and aren't very professional. We really liked the location, and she liked the looks of it, and was impressed with it.

When I first toured I really noticed how clean it was, and how friendly and cleanly the staff was. I saw the attentiveness to the residents and how frequently they used the sanitzer in the halls. I liked the location and the value for the price. The food would be a five. The staff's communication with each other could be better. There were some specific instructions that didn't get communicated from one shift to another. They need to keep a better eye on who is coming in and out of the building, there is a sign out sheet but there is no one supervising that, making sure people are signing in and out. They do have a memory wing there, and that one you do need a code there, but the front door is not secured, I'm not sure how good that would be for someone with wandering issues that really needed a lock down facility. I liked the layout, it goes in a big square so they can walk and walk and not get lost. They had some of the biggest rooms of the places I looked at.

good nursing care with 24 hour nursing coverage.

I can not begin to tell how grateful I am to have my 94 year old aunt reside at the Fountains of Troy. All of the employees are friendly, the aides and nurse are very attentive. The aides check on the residents every couple of hours, 24 hours a day. They are very friendly and it is obvious how much they care for the residents. We moved my aunt from another state into an assisted living facility in Maryville and she was assessed by the facility and we were very detailed with the assistance she needed, they said they would provide the assistance. After three weeks they called to tell me we should find a place that could give her more care. I was very upset about this. I spoke to the administrator of the Fountains and she assured me they could take care of my aunt. She has now been there one and one-half years and we are very pleased. My aunt is happy there, as well. I am always telling people to go there if they are looking for a place for their loved ones. (And, I tell them not to go to the other place, unless they need no assistance at all). I do not worry about my aunt at the Fountains, they have called me when she wasn't feeling well. Thank you everyone, at the Fountains!

Things at Emeritus at Towson have been good so far! It's a nice looking, clean community. The staff have all been very friendly and professional, and they take good care of their residents. My loved one seems to enjoy it here, and she has had good things to say about the food!

The staff is very friendly. There aren't really any concerns and I am very happy with the stay there. They do certain activities, and I just wish they had a wider variety. With the residents that are there, most are in their 70-90's and they like to dance, and there is never a dancing night, and they have never had one. I think they would really like that.

Very bright and clean. Newer facility/appeared to be maintained. A bit pricey and the independent villas are a little larger than dad needs(2bdrm/2bath), but really nice w/ a screened patio and garage. No pool but has activities and field trips. Beauty salon/barber shop on site but not included in monthly fee. No odd smells. Dining room nice and on site chef. Pets are allowed. Met with Mary Ross.

The majority of the staff at Paradise Park were awesome, caring people. We did have some issues with medicaitons being dispensed at the appropriate times. We would advise family members to check in often to ensure medication routines are being followed. When we moved our Mom out the nursing staff neglected to give us ALL her medication. They called almost 3 weeks later to let me know they had "found" some meds that belonged to our Mom. The facility was always clean and never smelled bad. Our Mom's laundry was always done, she was showered and her bedding was clean. The food was served hot and was well received. The only other concern we had was the inability to reach someone when calling in on the general number. 99% of the time the only response was a recording and not a real person. This was not the case when calling the nursing staff. They almost always answered their phone or returned the call in a timely manner. All in all it is a great place for your loved one but you still need to pay attention to what is happening and check in often.

We had a couple glitches moving in, but the people working there are stellar! My mom finally has all the assistance she needs cheerfully given with care. The food is good and there is plenty of it including 4 snacks brought out to the rooms a day. To avoid misunderstandings, pay attention when given a walk through and repeat back what is told to you to be sure you understood correctly. Take notes. This is a truly caring facility

Great location; we know one of the GNA's which is a plus! We liked Emeritus a lot and our two least favorite things were the individual care ratio (a little higher than his current care). We preferred a roommate/companionship setting as opposed to a single room. The cost is moderate.

Overall our experience with Southern Pines was very good. The facility itself was very nice, and the care they provided was excellent. The staff were all friendly, helpful, and professional. However, when my loved one got to the point where she needed to move to a higher level care facility they could have done a much better job helping us with that transition. I had a lot of questions regarding getting her moved, and I could hardly get anyone to return my calls.

It has been pretty good. The staff has been really responsive. There haven't been any complaints about the food or the laundry so far. Sara was amazingly supportive. The location was good for our family. Once we visited them they were the hands down winner for where to go.

So far, so good! My Step-Dad transferred here from a retirement community as he needed that extra level of care. We like that there are 6 care levels and an RN does the assessment to determine which level is needed. That way you pay only for the extra services you need. And after 30 days, there will be another evaluation to determine if changes may be needed. He has been here just a week. Already he is loving the attention level. The food choices looked good to me, but he says not as good as the retirement community. It will take some time to get his schedule going, but this facility is beautiful and full of friendly, helpful staff.