Charter Senior Living

I recently toured and I was thoroughly impressed with what I saw. The place was clean and the food was excellent. The staff stood out as being exceptionally friendly and created a warm and welcoming environment.

The community is very pleasant, the grounds are beautiful it’s like having your own yard. The community is well kept and clean. Food is least to be desired. Laundry is always taken care of on time. If something is wrong maintenance director takes care of issues promptly.

My mother is currently a resident here, and overall it is a great facility. The people at all levels from the management to the floor nurses all seem to care and treat the residents with respect. Several of the nurses go out of their way to say hello to my mom when they start their shifts, and ask her how she is doing. The food is decent, and they have activities to keep people entertained. They also do field trips for the residents. There are a few minor issues I have noticed. Sometimes the person who helps my mom get ready in the morning forgets to do some minor things (nothing too important). And all the residents with varying degrees of impairment are mixed together. That could be a positive or a negative, depending on your point of view, but my mom has told me that sometimes the odd behavior of other residents with more severe impairments makes her uncomfortable. But overall, I would definitely recommend this facility.

I would say that I love living here, and wish I could afford a 2 bedroom for just my closet. No space. I love having people around. Also the staff is great and helpful with everything. I would recommend to my friends. Because of how I feel. Great place when you really don't have much family.

It's a nice facility and the caregivers are good. Would like to see more staff, to help the residents. The addition of hospice support has helped with the level of care for my mom.

Good facility, had a few issues at start but was able to work things out very quickly and efficiently.

The cleanliness is exemplary but whatever deficiency you find is compensated by the staff. I have minor issues with the way the staff is scheduled, but they have little control over that. The staff however is professional, available, always upbeat (happy, accommodating as possible . They all work very hard to make this place as comfortable as possible. This is the first facility of this type I have ever experienced, so I have no comparison, but I was in the service industry for decades. The staff makes up for any shortcomings.

The best thing about Sodalis is the people. They really care. They really worked with my mom as she declined and worked well with outside support when we needed even more help. They were very sweet with family members who came and went quite often. When hospice came in, they were very accommodating. They offered the activities room to our family during her last weekend with us on earth. The staff came in one by one, and said their goodbyes the night before she died. There was a lot of heart in that place and they were very sweet to our entire family!

I was overall happy with the care, accessibility, communication, cleanliness and set up of the facility. Food service could be better. My sister has transitioned to her own place, but I would recommend Charter to others, and would use them again.

The staff at Charter Senior Living of Madison are kind, caring and courteous. The facility is a country-like setting. They have an attentive meal service. The management is approachable. Welcoming reception. They have great activities. The facility is lovely and quiet. They have respect for individuality. I would (and have) recommend this place.

My loved one is currently a resident at Charter Senior Living Towson and the overall experience has been good so far. The friendliness, staff and care services are great. The meals are okay. The value for cost and cleanliness are good. Overall, I would recommend Charter Senior Living Towson to others.

Overall I think that Charter Senior Living is a great place and based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones. The staff was very helpful and friendly.

I would recommend this place with no problem. Short staffed but so is everyplace. Some days cleaner than others but over all very happy with staff , care, meals,and friendliness.cost is reasonable compared to other places. Overall I would choose southern pines again.

The food can always be better but both of our loved ones have gained weight there so it can't be that bad. The pricing could be better too. Mom complained about the lack of activities and that almost all the other residents were wheelchair bound and more feeble than she

My mom was previously a resident at The Cottages of Fox Lake and I was pleased with her care there. While we had a few concerns, she was a difficult patient and had to be moved to memory care about 2 months after moving in, once my dad passed. I would definitely recommend The Cottages of Fox Lake as a good, safe place, especially outside of memory care, which is always challenging.

Mom is doing well enough. Arbor ridge is a nice place to live. Based on the experience our family has had, we would recommend them to other families as long as there isn't too much of a memory issue.

[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face.

I am incredibly thankful for the staff there. I was not able to be with my dad but, through what he told me, I was able to trust the right people were there to help him.

My loved one was previously a resident at Sodalis Martinez. I would only recommend this facility for Assisted Living, but not for Memory Care. The Memory Care Unit does not have qualified staff. Also, the monthly cost recently went up. We could not afford it.

The staff is very nice and accommodating. The facility is small by most standards so they are able to customize things based on the needs of the residents. Food is difficult I'm sure. It wasn't bad but pretty repetitive. Cleanliness seemed many related to the cleaning of the apartments. Often it seemed dusting may not have been done.