Charter Senior Living

Food is excellent. Medical care is excellent. Staff are committed to the residents. Elevators are poor. Great job handling the pandemic.

We chose The Linden at Dedham because it was a smaller community and everyone we had contact with was very friendly. It had good ratings and it was also affordable. When we toured, my mom thought it seemed welcoming place. The room sizes here are various, she is in a very spacious one bedroom. The food depends on the chef, when we first went here it was very good, she is not thrilled with the food right now. She thinks it needs to be cooked more. But they do have good variety on their menu. The best part about the community so far has been the caring-ness of the staff and of the residents for each other. I would recommend the facility.

The nursing director at Linden community was extremely friendly. She worked very hard to get our loved one moved in in a timely manner and she really made us feel comfortable. The rooms they provided were spacious and very nice. We would recommend this community.

This community is a little more on the expensive side, and due to COVID they don't have any activities at the moment. Before COVID they had cooking and baking classes, painting classes and plenty of arts and crafts. They would also bring in live entertainment. We really liked the openness this community had, and its set up in away that is very accessible for the residents to get around. Our loved one isn't to crazy about the food they serve. Our loved one has a nice size apartment which she really likes, it has a little kitchenette which we think is very efficient.

Before COVID this place was a five out of five stars, now during COVID i would say it would be about a three due to the lack of communication. The staff has been as cooperative as they can be, but the communication could be better, sometimes we do not get direct answers to our questions. However we are very confident in the care our loved one is receiving. The staff is friendly and this community is very cost friendly. The activities director is great, but as far as overall activities they are lacking in diversity. Our loved one likes the food. Every room we have seen has been very nice, she has a small kitchenette in her room and a court yard view. In fact, all the rooms on the first floor surround the court yard, so they all have a great view.

We are like a big family — who are loved and cared for by our housekeepers up to management. It's not perfect, but all here, have had to make changes and chose this place to live and wish to continue to live here.

We chose Morningside of Newport News because of recommendations as well as they were able to work with us on the pricing. To me, the room sizes seemed adequate. I never ate here but from what I have heard from her, the food was good. I think they do have room for improvement on activities for residents who are more active. My favorite part about the community is the courtyard that they have. I would recommend this community for the right person.

I think it is a really good place. Right now they are experiencing a lot of turn over in staff. Room sizes and layout of the community is wonderful. They have an outdoor courtyard for residents to use. My mom is not too fond of the food.

Pleasant living in nice surroundings.

It is a good value. They are understaffed at the moment. They like most places are having a hard time hiring and keeping staff. The food is good. The room sizes and layout of the community is good. It is why we chose Charter Senior Living. They have a nice outdoor courtyard.

I am one of the vendors (Hospice) that services The Social. All the employees and leaders have always communicated appropriately regarding the residents we serve. The community is freindly and provides great customer service to their staff, redidents/families and vendors. I would recommend The Social to a family memeber.

Beautifully decorated. Spacious kitchens and bathrooms. showers have built in seats. Slightly higher prices.

Initially, there was a consistent odor that was in my mother-in-law's room. After we mentioned something to the staff, they seemed to get it under control. The front desk was always very friendly and everyone on the staff that we have dealt with are very friendly. Sometimes, I think the dinning room staff could be slightly friendlier. The care, however, is great. My mother-in-law does not often participate in the community activities much, but it does seem like they do a good job with the family involved events. We do think Morningside is a good value for the price.

My mother loves it here! She loves the activities and likes how you can go outside on the grounds on your own. The only problem right now is the food isn't very good. The community is always clean and aids are always seen taking the trash out of the common spaces and within the residents' rooms. The staff is very friendly and are very caring and have great compassion for the people at the community. I noticed when I ask the front desk for assistance with my mother or her apartment, things are taken care of very quickly. All the aids are very kind. Although very expensive, the level of care is good, the apartment is nice, the hallways are clean, and the grounds are very nice at The Linden.

My husband and I were both extremely impressed with Citadel for our aunt who has late stage altzeimers”. She was there for respite care (approx. 20 days) while we took a much needed vacation. The staff were very warm and friendly, the other patients appeared clean and happy. The smell was very pleasant, which is the most important to me-cleanliness. She actually seemed comfortable with her room, each time we were there my aunt seemed very well adjusted to the structure. I know that when the time comes for her to have a permanent stay she will be placed there. I am one of those people that follow my gut and my gut Loves Citadel.

I feel that my father gets great care. The apartment is comfortable. The staff is friendly and always ready to assist.

My 92 year old mother was a resident at the Cottages of Pery Hall for 3 months after suffering a hemorrhagic stroke, which left her paralyzed on her right side and impaired speech. She was confined to a wheel chair and was not able to use the bathroom. Her cottage was clean and the food was prepared in the cottage for 16 residents. She liked the food and the staff was kind and fairly conscientious. Overall, we were happy with her care, but we visited every day, twice a day to monitor her care. My biggest concern was that they were often understaffed, which put a burden on the rest of the staff, who were trying to do the best they could do. I expressed this concern more than once and suggested they have a floater, who could fill in when one of the 4 cottages had a no-show, but that did not happen.

Formally a Brookdale property. spoke with [name removed]. Nurse who assessed Dad sent paperwork to corporate for further review. Dad handed nurse a card that he had from Comfort Keepers (inhome service). Hospital nurses said his behaviors were not controlled. She told me to make sure that court yards were internal... he might try to escape by climbing the fence. Has sent patients for a psychiatric facility in SC. She will call me with the name.

My parent lived in this facility for 4 years. In general, the facility is clean and well-maintained. Staff are helpful and friendly. My parent did complain about a decline in the quality of the food when the company changed from Grand Victorian to Morningside. There are plenty of activities for residents to engage in, if desired. My reduction in rating is due to the end point of our experience. My parent began a sudden decline and the administration demanded immediate presence of myself (I lived 200 miles away) or a home health aide on a Friday at 3pm. When I asked for help and/or recommendations in locating someone, I was told to check the yellow pages. Most offices were closing or had no one to place at such short notice. I ended up having to move my parent the next day. As my parent was dying over the next few weeks, I was simultaneously trying to clear her apartment. The administration asked more than once when the apartment would be vacated (it was paid through the end of the month), because they had someone who wanted to move in right away. It felt like my family was now unimportant, except as revenue for the facility and that they couldn't get us out of there fast enough. My parent's death went unremarked with the exception of emails to come pick up mail.

I lived at the community 2 1/2 years. I love the renovations and new management/owners. My needs are met with a smile. I have a great home at The Cottages of Fox Lake.