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8.5
Review Score
2940 Mill Run Road South, Huntsville, AL 35763
It's a small place. You trade in abundant square footage and a variety of activities for the comfort of a great staff to resident ratio. It really feels intimate and personal. You get to know everyone very...
The Residences at Wellpoint is nestled in the mountains of beautiful Hampton Cove, overlooking the Hampton Cove Golf Course. This innovative senior community features Independent Living, Assisted Living and Memory Care. Life at Wellpoint, is designed to restore well-being and rejuvenate the...
16 Lilac Ave, Fox Lake, IL 60020
I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep...
The Cottages of Fox Lake - A Charter Senior Living Community - is a unique, retirement lifestyle which opened in 2005. Located on a beautiful campus, each of the four assisted living homes caters to only 16 residents. Our residents can feel the warmth of home and experience individualized...
423 Covington Avenue, Thomasville, GA 31792
Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.
'BEST OF' THOMASVILLEVoted Best Senior Living Community in the Times-Enterprise Readers’ Choice Poll, our community adjoins the famous Thomasville Rose Garden and Cherokee Lake Park, and most apartments have views of Thomasville’s natural beauty. Downtown shopping, nationally accredited...
1201 Hartman Ln, Shiloh, IL 62221
We like that the facility is on one level and easy to access the main room for eating and activities. Yes, we would recommend this community to other families, but the facility is best for those that are...
You or your loved one will find a comfortable, homelike atmosphere at Cedar Creek of Shiloh in Shiloh, IL, a Cedarhurst Senior Living community.Our residents enjoy privacy, security, and a quiet lifestyle with all the comforts and conveniences of home. Our staff provides additional care, always...
220 Conant St, Danvers, MA 01923
Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.
The Charter at Danvers is a highly regarded senior care community in Danvers, Massachusetts providing assisted living and memory care services. Our stunning and inviting home-like community enjoys a prime location next to the world famous Cherry Hill Creamery and is just minutes from grocery...
105 Sunrise Cir, Franklin, TN 37067
All I have is great things to say about Charter. No joke literally everything is a 5. I was extremely impressed. I was there almost everyday and was very impressed. The fact that it is small makes it easy...
Nestled in the outskirts of Cool Springs, Charter Senior Living of Franklin Residents enjoy 24-hour assistance with day-to-day tasks in a setting that fosters independence. We recognize that a person's optimum health and well being are the result of caring for the whole person - physically,...
1373 D'Adrian Professional Park, Godfrey, IL 62035
The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had...
At Cedar Creek of Godfrey we provide truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. Whether in Assisted Living or Memory Care, our caring, compassionate staff, first-rate amenities,...
3701 W 183rd St, Hazel Crest, IL 60429
Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.
Citadel Estates is an Assisted Living Community that caters to those diagnosed with Alzheimer's disease or related dementia's. 100% of the staff are specially trained to care for individuals with Alzheimer's, Dementia and Memory Loss. Other features of Citadel Estates is its home-like atmosphere...
350 Volunteer Dr, Paris, TN 38242
We picked this community because of the location. Convenience for my Father to visit her. She had a one bedroom apartment. They allowed my Father to stay over night with her occasionally.
Designated in the 'Top Ten Places to Retire' in 'Where to Retire' magazine, the heart of the resort and retirement area of Kentucky Lake is the home of Charter Senior Living of Paris. Newly renovated in 2023, Charter Senior Living focuses on the whole person and offers excellent value. We are...
445 Middle Bridge Rd W, Bowling Green, KY 42103
5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member....
Charter Senior Living's Mission Statement is, "To Enhance the Human Spirit" and they live by that mantra. Their Bowling Green location offers independent and assisted living options, all on the ground floor, with private patios, exterior entrances and has a total of 129 individual apartments. The...
4132 Longhill Rd, Williamsburg, VA 23188
Feels like home for mom. It's a warm loving environment, staff is so kind and loving. Mom is gaining weight and has some wonderful friends she sits with at meals. They had a bday gathering for her with...
Welcome to Dominion Village of Williamsburg, a Five Star Senior Living community! We have created a small neighborhood where trained staff have the unique opportunity to develop relationships with each resident and family. We foster independence in a happy environment and strive to create a...
9900 Walther Blvd, Parkville, MD 21234
Overall, our experience at The Cottages has been a good one. My mother has dementia and is still in Assisted Living. We have been here for [date removed] years. The management team is A+. Great...
The Cottages of Perry Hall – A Charter Senior Living Community is an assisted living and memory care community with a total of 64 individual apartments. As the management company for The Cottages of Perry Hall, Charter Senior Living will be responsible for day-to-day operations and all related...
207 Uffelman Dr, Clarksville, TN 37043
The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I...
Walking Horse Meadows is a charming senior living community located in Clarksville, a bustling town in the middle of the state, 40 miles northwest of Nashville. We offer assisted living and memory / Alzheimer's care. Step inside our doors, and discover fine southern living, where excellent care...
330 Amity Road, Woodbridge, CT 06525
My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities...
Brookdale Woodbridge is an assisted living and memory care community in the upscale community of Woodbridge, Connecticut. Woodbridge is a historic city with a strong sense of heritage and is home to many of the faculty at nearby Yale University. As one of the wealthiest towns in the country,...
1125 N Edge Trail, Verona, WI 53593
They could have more activities, and I wish my loved one could eat in the assisted living side as I think the food may be better. My loved one still has her wits about her. She is cognitive unlike most of...
Cedarhurst of Verona is a senior living community located in Verona, Dane County, Wisconsin, a short drive southwest of Madison. The community features apartment-style living designed to offer residents a high degree of comfort and independence, all while they benefit from the support needed.The...
1840 Reisterstown Rd, Pikesville, MD 21208
My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to...
With more help, if you need it, it’s good to be home.Here you get to redefine your independence, build new friendships and explore new hobbies. With both assisted living and memory care, you’ll have the care you need when you need it. So go ahead and play bingo or join your new friends for...
5601 Burke Rd, Madison, WI 53718
This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any...
Cedarhurst of Madison provides truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. In Assisted Living, our caring, compassionate staff, first-rate amenities, new community and welcoming,...
2900 Westside Dr NW, Cleveland, TN 37312
What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.
Located near Interstate 75, Morningside of Cleveland is a community of neighbors, each with a lifetime of experiences to share. It is more than a place to live it is a place for living! We offer all the comforts of home combined with individualized assistance. Our Healthy Generation philosophy is...
440 McLaws Cir, Williamsburg, VA 23185
These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing...
Living at Charter Senior Living of Williamsburg is a place to discover, connect and celebrate. Our experienced, compassionate team, many of whom have been here for years, makes it their mission to really get to know residents – and their families – personally. It’s how we stay true to our mission...
197 Indian River Road, Orange, CT 06477
I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked...
1001 Southwest 62nd Boulevard, Gainesville, FL 32607
We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who...
Full Days, Full HeartsLife is lived to the fullest here. In fact, each day brings a brand new list of activities that add to life’s richness in some way, with dementia-friendly activities chosen for our memory care residents. Each day also brings time spent with a community of seniors who are...
1085 Hartsville Pike, Gallatin, TN 37066
Yes, Charter Senior Living is a great place. It is always clean and friendly. Mom says the food is good. She's made a friend and is getting along very well.
Located on scenic Hartsville Pike approximately one mile from Sumner Regional Medical Center, our charming 'town and country' community has been in Gallatin providing premier assisted living services for more than ten years. Our superior customer service, consistently high resident...
291 Federal Rd, Brookfield, CT 06804
The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly...
Welcome to The Linden at Brookfield. Here, you and your family will find a strong and true community with personal care services that inspire and delight. Our unique focus on wellness partners with our high-end amenities allows residents to go from ‘let’s dance!” to “let’s relax,” as they want....
1200 N Pkwy, Jackson, TN 38305
We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and...
At Charter Senior Living of Jackson, we offer the warmth of home, exceptional services and truly inspiring support. Whether it is assistance with personal care such as dressing, bathing or medication oversight or ensuring each resident enjoys an active, fun-filled day, we help residents gain a...
2700 S 14th St, Pekin, IL 61554
There are many things, I love about Cedarhurst but particularly, I love how warm and inviting it is from the physical space to the staff. Everyone is friendly and you can tell they truly care about their job...
Located in Pekin, IL, Cedarhurst of Pekin is an elegantly furnished senior living community with 61 assisted living suites for older adults with specialized needs. Our skilled, friendly, and compassionate team members are available 24 hours a day to deliver personalized service for every...
Review Score
1,826 reviewsOut of 10
5 star
56%
4 star
27%
3 star
9%
2 star
4%
1 star
7%
A Place for Mom has scored Charter Senior Living with 8.5 out of 10 using our proprietary review score based on 510 reviews in the last 2 years. Over all time, Charter Senior Living has 1,826 reviews with an average "overall experience" of 4.2 out of 5.
Overall things have gone well at Emeritus at Dartmouth! The facility itself is well kept and clean, and the staff have been very friendly and helpful! Communications between the staff and the families could be improved, however. My loved one was given her medication incorrectly despite my having told another staff member the appropriate way to do it. It also took quite a while before they go around to getting her phone service set up.
5
4
3
5
4
The Cottages at Dartmouth Village in Dartmouth, MA
4.0
(28 reviews)
Cleanliness is not an issue here. The staff are nice when the family is there. There are a couple of people that are wonderful, the nurse is fantastic. The waitstaff and dining staff are awful, and the food isn't good, and the atmosphere isn't nice. The staff act like the residents aren't even there, they talk among themselves right in front of them. They grumble and complain about work and aren't very professional. We really liked the location, and she liked the looks of it, and was impressed with it.
5
2
3
4
3
Charter Senior Living of Woodbridge in Woodbridge, CT
4.2
(56 reviews)
When I first toured I really noticed how clean it was, and how friendly and cleanly the staff was. I saw the attentiveness to the residents and how frequently they used the sanitzer in the halls. I liked the location and the value for the price. The food would be a five. The staff's communication with each other could be better. There were some specific instructions that didn't get communicated from one shift to another. They need to keep a better eye on who is coming in and out of the building, there is a sign out sheet but there is no one supervising that, making sure people are signing in and out. They do have a memory wing there, and that one you do need a code there, but the front door is not secured, I'm not sure how good that would be for someone with wandering issues that really needed a lock down facility. I liked the layout, it goes in a big square so they can walk and walk and not get lost. They had some of the biggest rooms of the places I looked at.
5
5
3
5
4
good nursing care with 24 hour nursing coverage.
5
4
4
4
3.5
Charter Senior Living of Bowie in Bowie, MD
4.2
(21 reviews)
I can not begin to tell how grateful I am to have my 94 year old aunt reside at the Fountains of Troy. All of the employees are friendly, the aides and nurse are very attentive. The aides check on the residents every couple of hours, 24 hours a day. They are very friendly and it is obvious how much they care for the residents. We moved my aunt from another state into an assisted living facility in Maryville and she was assessed by the facility and we were very detailed with the assistance she needed, they said they would provide the assistance. After three weeks they called to tell me we should find a place that could give her more care. I was very upset about this. I spoke to the administrator of the Fountains and she assured me they could take care of my aunt. She has now been there one and one-half years and we are very pleased. My aunt is happy there, as well. I am always telling people to go there if they are looking for a place for their loved ones. (And, I tell them not to go to the other place, unless they need no assistance at all). I do not worry about my aunt at the Fountains, they have called me when she wasn't feeling well. Thank you everyone, at the Fountains!
4
5
4
4
4
Charter Senior Living of Troy in Troy, IL
4.1
(30 reviews)
Things at Emeritus at Towson have been good so far! It's a nice looking, clean community. The staff have all been very friendly and professional, and they take good care of their residents. My loved one seems to enjoy it here, and she has had good things to say about the food!
4
4
4
4
4
Charter Senior Living Towson in Towson, MD
3.9
(68 reviews)
The staff is very friendly. There aren't really any concerns and I am very happy with the stay there. They do certain activities, and I just wish they had a wider variety. With the residents that are there, most are in their 70-90's and they like to dance, and there is never a dancing night, and they have never had one. I think they would really like that.
4
5
3
3
4
Charter Senior Living of Godfrey in Godfrey, IL
4.7
(26 reviews)
Very bright and clean. Newer facility/appeared to be maintained. A bit pricey and the independent villas are a little larger than dad needs(2bdrm/2bath), but really nice w/ a screened patio and garage. No pool but has activities and field trips. Beauty salon/barber shop on site but not included in monthly fee. No odd smells. Dining room nice and on site chef. Pets are allowed. Met with Mary Ross.
4
4
4
4
4
Charter Senior Living of Hermitage in Hermitage, TN
3.8
(49 reviews)
The majority of the staff at Paradise Park were awesome, caring people. We did have some issues with medicaitons being dispensed at the appropriate times. We would advise family members to check in often to ensure medication routines are being followed. When we moved our Mom out the nursing staff neglected to give us ALL her medication. They called almost 3 weeks later to let me know they had "found" some meds that belonged to our Mom. The facility was always clean and never smelled bad. Our Mom's laundry was always done, she was showered and her bedding was clean. The food was served hot and was well received. The only other concern we had was the inability to reach someone when calling in on the general number. 99% of the time the only response was a recording and not a real person. This was not the case when calling the nursing staff. They almost always answered their phone or returned the call in a timely manner. All in all it is a great place for your loved one but you still need to pay attention to what is happening and check in often.
4
3.5
3.5
3
3.5
The Cottages of Fox Lake in Fox Lake, IL
4.5
(75 reviews)
We had a couple glitches moving in, but the people working there are stellar! My mom finally has all the assistance she needs cheerfully given with care. The food is good and there is plenty of it including 4 snacks brought out to the rooms a day. To avoid misunderstandings, pay attention when given a walk through and repeat back what is told to you to be sure you understood correctly. Take notes. This is a truly caring facility
4.5
4.5
4.5
4
4.5
Charter Senior Living of Newport News in Newport News, VA
4.0
(44 reviews)
Great location; we know one of the GNA's which is a plus! We liked Emeritus a lot and our two least favorite things were the individual care ratio (a little higher than his current care). We preferred a roommate/companionship setting as opposed to a single room. The cost is moderate.
4
4
4
4
4
Overall our experience with Southern Pines was very good. The facility itself was very nice, and the care they provided was excellent. The staff were all friendly, helpful, and professional. However, when my loved one got to the point where she needed to move to a higher level care facility they could have done a much better job helping us with that transition. I had a lot of questions regarding getting her moved, and I could hardly get anyone to return my calls.
4
4
4
4
4
It has been pretty good. The staff has been really responsive. There haven't been any complaints about the food or the laundry so far. Sara was amazingly supportive. The location was good for our family. Once we visited them they were the hands down winner for where to go.
4
5
5
4
3
Charter Senior Living of Columbia in Columbia, MD
4.3
(13 reviews)
So far, so good! My Step-Dad transferred here from a retirement community as he needed that extra level of care. We like that there are 6 care levels and an RN does the assessment to determine which level is needed. That way you pay only for the extra services you need. And after 30 days, there will be another evaluation to determine if changes may be needed. He has been here just a week. Already he is loving the attention level. The food choices looked good to me, but he says not as good as the retirement community. It will take some time to get his schedule going, but this facility is beautiful and full of friendly, helpful staff.
3.5
5
4
5
3.5
Charter Senior Living of Newport News in Newport News, VA
4.0
(44 reviews)
What is told to perspective families on tour and what actually is are sometimes two different things. The staff is very caring and friendly in taking care of their charges. The food served is good. All tables should be set with salt & pepper shakers and other condiments for the diners. Activities are not posted in a location where residents can easily seem them and should be announed daily. This is a memory care center - most residents will not even look at the activities calendar but will go to the activities if prompted by the staff. Activities posted do not always happen. Housecleaning of the apts is basic at best and have not been given a good answer when and how often apts are cleaned or what they do clean. Executive staff is very nice but requires follow up to questions, problems, etc. Family members need to understand EXACTLY the level of care assigned, ask for assessments and the results. Once assigned impossible to change except to go up and charge more. They will tell you after 3 months a detailed assessment is done on the resident and reported to the family. This never happened. Cleanliness of the facility is good but not great, especially with the deep cleaning and general maintenance etc. Family members need to stay on top and make sure their loved ones are getting and receiving the services Emeritus is responsible for providing. Executive staff works mainly M-F until 5:00. Think it would be very beneficial to have one staff member on call or at the facility during the weekends especially at night. Finding someone to answer phone or help later in evening is difficult. If a resident is somewhat self sufficient and has cognitive skills to remember dates, times, etc they are fine. If resident, requires more one on one care in all areas, then family needs to be diligent in make sure resident is getting care and getting that care in a timely fashion.
3
5
5
3
4
Charter of Vinings in Atlanta, GA
3.9
(77 reviews)
This is tough. I'm writing as the daughter of a person who lives here. I really like PL at Hermitage. My mom's adjustment has been tough, but it would be wherever she moved to. She hated it at first. Now that she has somewhat adjusted to a different living arrangement, she is doing better. She really likes the staff and many of the residents. She is in a one bedroom, one bath studio. I love it and I think it's clean, cute and enough room for her. She disagrees, but she's adjusting. Keep in mind, she left a 2 story, 3 bedroom, 2 1/2 bath home with a garage and large backyard! In the very beginning, we had to talk to the staff about the number of times that they checked on her each day. We felt secure knowing that they had to check on them every 2 hours, but it was not necessary for her. They agreed to cut back and she is so much happier. The food is not great in her opinion and a few of the other residents agree with her. She is just beginning to participate in activities so I can't really speak about that. Just keep in mind when you're searching, that all facilities will have pros and cons. I felt a warmth and friendliness from the staff every time I visited before we moved my mom. I never had an appointment and the place was always bright, clean and the staff nice, professional and helpful. Overall, I'm really pleased and I think my mom is getting closer each day to saying that she likes it there too.
5
5
4
4
4
Charter Senior Living of Hermitage in Hermitage, TN
3.8
(49 reviews)
it was a lovely facility and I think mom would be very happy there. Unfortunately, they did not have a room that she needs, and offered me the next size up, for a reduced rate for 3 months. If one is not available in 3 months, I would be responsible for the entire rent for the larger room. I am thinking about putting a deposit on the smaller, original room, but who knows when one will be available.
4
4
4
4
4
Charter Senior Living of Gainesville in Gainesville, FL
4.0
(38 reviews)
We were very pleased with everything here! The staff were friendly and professional, and it looked like the care and activities they provided would be very food! One problem we noticed was that although the common areas and front entrance were nice, the hallways and rooms looked a bit shabbier, and could probably use recarpeting.
4
4
4
4
4
Charter Senior Living of Franklin in Franklin, TN
4.4
(19 reviews)
We are very pleased so far. The folks that work at Arden courts could not be friendlier. My mom is getting exceptional care!
4
4
4
4
4
Citadel Estates-Hazel Crest in Hazel Crest, IL
4.0
(15 reviews)
Everyone is extremely helpful and friendly. They truly care about those who reside there. Would recommend Heartfields to anyone!
5
4.5
4
4
4
There are 64 total Charter Senior Living Facilities.
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