Charter Senior Living

[name removed] WAS WONDERFUL! IT HAS BEEN A VERY DIFFICULT MOVE IN FOR [name removed] DUE TO COVID AND THE DEATH OF MY HUSBAND. [name removed] AND THE STAFF HAVE TRIED TO DO AS MUCH AS CAN BE DONE DURING THESE TROUBLING TIMES. I DO FEEL [name removed] IS BEING TAKEN CARE OF WELL. ANYTHING WE HAVE ASKED WAS WORKED OUT PROMPTLY. I HAVE ALWAYS BEEN ABLE TO GET IN TOUCH WITH SOMEONE TO HELP ME. THE FAMILY IS JUST WAITING TO BE ABLE TO COME IN AND VISIT WITH [name removed]. WE HOPE THAT WE BE VERY, VERY SOON!

They have great activities at the community, but our loved ones just does not participate in them. We would recommend this community to others, our only problem would be the communication. Sometimes we have issues going back and worth which could absolutely be improved.

[names removed] were very responsive. We did virtual and in-person tours. The drawback is that the community is only offering face-to-face visits with loved ones two days a week for 30 minutes.

The ratio between residence and staff is very good. There spend alot of time with the residence. The staff is friendly and easy to work with and my loved one is well taken care of. I would recommend this community to others

So far it has been a great experience and we have had no issues. I would recommend them to others looking, considering the pandemic especially they have been really good about things.

I thought for the most part The Social was really great. The area it is in is great, the staff to patient ratio was good since it was a smaller community, and the activities director was good at encouraging my mom to participate. The staff members here were always friendly and helpful as well. The only issue we had was towards the end, we did have some problems with communication and no one offered any condolences or next steps except for one of her nurses, so that was disappointing to us.

With all the challenger that we faced during COVID, I am please with the care that my mother has received from the Cottages of Perry Hall. I am notified if there are problems and he staff has been very helpful. The marketing director and activities director have answered any questions or concerns that we have had. I look forward to being able to visit in person, not just outside. My mother seems to like the facility and is meeting the other residents and participating in activities that have started up.

Our loved one has a really nice sized apartment, his is the only one that size. Overall the apartments are a decent size, and the community is located not far from a major hospital. We would recommend this community to others.

We chose Morningside of Shiloh because of the affordability, the friendliness of the management, and it was shaped rectangular, so she could not get lost. They had a better value for the money compared to some others that we looked into. She had a nice big room with a private bathroom. The only issue we had was the temperature, sometimes it was too hot or cold for her. I think the management staff was pretty responsive, but we did have some issues with the night time staff. Overall, I would still recommend this community to people who are more independent.

We chose The Cottages of Fox Lake because they had a special unit for Alzheimers which is what we needed. The room sizes here are average compared to others we saw. There have been no complaints about the food, I would say it is above average. It is a very convenient because we are close and the grounds are very well kept. I would recommend to others.

I have been very happy with the response to covid-19 outbreak that the facility has taken. I feel my mom is kept safe. There have been times I was concerned and these were addressed immediately. Thank you for your continued care.

We haven't been able to go back and visit since March due to COVID. We initially had some reservations about our loved one fitting in, as well as figuring out the amount of memory care she would need. At this point today we are pleased that we put her into memory care versus assisted living. Our loved one has rented what would be two rooms, so for one person it is like a double room which is good. She has a little living room and a bedroom that are separated by a wall. The single spaces in memory care are more like studio apartments. The rooms that are provided on the assisted living side were more of what we were looking for, but overall we are happy. When our loved one moved in at the end of February she really enjoyed the food. In June she had a couple of falls where she spent several weeks in a skilled nursing facility. While she was there she has to be isolated where there was no community dining, she had to eat in her room by herself. During those weeks she had lost some weight. Once she came back to Charter community she was able to put back on that weight she had initially lost, which we were thrilled about.

I have lived here a year. I like the staff. I like all the CNAs but [name removed] is my favorite and [name removed] at the front desk. [Name removed] is another CNA i like. They all can't do enough for you.

Food is excellent. Medical care is excellent. Staff are committed to the residents. Elevators are poor. Great job handling the pandemic.

We chose The Linden at Dedham because it was a smaller community and everyone we had contact with was very friendly. It had good ratings and it was also affordable. When we toured, my mom thought it seemed welcoming place. The room sizes here are various, she is in a very spacious one bedroom. The food depends on the chef, when we first went here it was very good, she is not thrilled with the food right now. She thinks it needs to be cooked more. But they do have good variety on their menu. The best part about the community so far has been the caring-ness of the staff and of the residents for each other. I would recommend the facility.

The nursing director at Linden community was extremely friendly. She worked very hard to get our loved one moved in in a timely manner and she really made us feel comfortable. The rooms they provided were spacious and very nice. We would recommend this community.

This community is a little more on the expensive side, and due to COVID they don't have any activities at the moment. Before COVID they had cooking and baking classes, painting classes and plenty of arts and crafts. They would also bring in live entertainment. We really liked the openness this community had, and its set up in away that is very accessible for the residents to get around. Our loved one isn't to crazy about the food they serve. Our loved one has a nice size apartment which she really likes, it has a little kitchenette which we think is very efficient.

Before COVID this place was a five out of five stars, now during COVID i would say it would be about a three due to the lack of communication. The staff has been as cooperative as they can be, but the communication could be better, sometimes we do not get direct answers to our questions. However we are very confident in the care our loved one is receiving. The staff is friendly and this community is very cost friendly. The activities director is great, but as far as overall activities they are lacking in diversity. Our loved one likes the food. Every room we have seen has been very nice, she has a small kitchenette in her room and a court yard view. In fact, all the rooms on the first floor surround the court yard, so they all have a great view.

We are like a big family — who are loved and cared for by our housekeepers up to management. It's not perfect, but all here, have had to make changes and chose this place to live and wish to continue to live here.

We chose Morningside of Newport News because of recommendations as well as they were able to work with us on the pricing. To me, the room sizes seemed adequate. I never ate here but from what I have heard from her, the food was good. I think they do have room for improvement on activities for residents who are more active. My favorite part about the community is the courtyard that they have. I would recommend this community for the right person.