Charter Senior Living

My 92 year old mother was a resident at the Cottages of Pery Hall for 3 months after suffering a hemorrhagic stroke, which left her paralyzed on her right side and impaired speech. She was confined to a wheel chair and was not able to use the bathroom. Her cottage was clean and the food was prepared in the cottage for 16 residents. She liked the food and the staff was kind and fairly conscientious. Overall, we were happy with her care, but we visited every day, twice a day to monitor her care. My biggest concern was that they were often understaffed, which put a burden on the rest of the staff, who were trying to do the best they could do. I expressed this concern more than once and suggested they have a floater, who could fill in when one of the 4 cottages had a no-show, but that did not happen.

Formally a Brookdale property. spoke with [name removed]. Nurse who assessed Dad sent paperwork to corporate for further review. Dad handed nurse a card that he had from Comfort Keepers (inhome service). Hospital nurses said his behaviors were not controlled. She told me to make sure that court yards were internal... he might try to escape by climbing the fence. Has sent patients for a psychiatric facility in SC. She will call me with the name.

My parent lived in this facility for 4 years. In general, the facility is clean and well-maintained. Staff are helpful and friendly. My parent did complain about a decline in the quality of the food when the company changed from Grand Victorian to Morningside. There are plenty of activities for residents to engage in, if desired. My reduction in rating is due to the end point of our experience. My parent began a sudden decline and the administration demanded immediate presence of myself (I lived 200 miles away) or a home health aide on a Friday at 3pm. When I asked for help and/or recommendations in locating someone, I was told to check the yellow pages. Most offices were closing or had no one to place at such short notice. I ended up having to move my parent the next day. As my parent was dying over the next few weeks, I was simultaneously trying to clear her apartment. The administration asked more than once when the apartment would be vacated (it was paid through the end of the month), because they had someone who wanted to move in right away. It felt like my family was now unimportant, except as revenue for the facility and that they couldn't get us out of there fast enough. My parent's death went unremarked with the exception of emails to come pick up mail.

I lived at the community 2 1/2 years. I love the renovations and new management/owners. My needs are met with a smile. I have a great home at The Cottages of Fox Lake.

My mom has been there several months now. Communication is good with the staff She seems happy there. We like that it has smaller buildings and all on 1 floor. She likes the bus trips they’ve gone on for shopping, lunch and day trips. They have outdoor activities including gardening, games, bbq. There is a small library, games, and puzzles available to residents. A hair dresser comes in weekly and a doctor comes in to see residents. We would recommend it.

We toured several facilities in the area trying to find an appropriate placement for my 91 year- old mother. Since she has Dementia, we were focused on Memory Care facilities. There were some lovely places with beautiful gathering areas, large bedrooms and bathrooms. Some provided transportation to appts. and even an aide, if desired. But the prices were such that we were worried my mother's money wouldn't last for the rest of her life. Then we checked out Dominion Village. It is an older facility, so it doesn't have all the bells and whistles of the newer places. The bedrooms are small. Most of them have a bathroom that you share with the resident next door, or you can pay a little more and get one of the rooms with a private bathroom. When we met with the director, she explained that since my mother still had good social skills, did not wander, or was not a danger to herself, she could be placed on the assisted living side in lieu of the memory care side. Not only is it less expensive, but she is with people who can provide her with good social experiences. In the end, we realized what was most important for my mother was not the "look good" features of the expensive places(she is not going to use a pool table, or sit in the spacious living room next to the gas fireplace anyway), but a clean place where she could get three good meals and some help with dressing, assistance in the bathroom, and with getting around. So we went with Dominion Village. We opted to pay a little extra for a room with a private half bath; she is rolled down the hall to the beautiful shower room (there is also a walk-in tub available). A twin bed fits the best. It allows for a comfy chair, some side tables, and a chest of drawers without the room seeming cramped. The staff is very friendly; all went out of their way to make my mother feel welcome. Since the facility is small, they soon know all the residents and what strategies work best for each. I rated the care as good, not great, because no one is going to be able to care for my mother as well as I did while she lived at home. She was my sole patient. But the caregivers try their best to provide the best care possible for their residents.

Very nice place with good services and staff. However, its location is not ideal for our family, so we will not choose here.

The two bedroom, two bath villas are very comfortable and convenient to many restaurants, drugstores, grocery stores, etc. Also, many medical facilities are in close proximity. The staff is always friendly and helpful. The meals are OK and included in the rent. Visitors are welcomed for lunch as well.

There was some challenges at first but they have been addressed. I would recommend this facility to others.

Clean, quiet, like having supervision on hand.

Some problems with items being taken

Beautiful grounds, well maintained, includes a large pond and walking paths. Facilities are very nice, floor plans range in size from fairly large to small, to suit the needs of the resident. Wide range of activities. Convenient location, very well designed. Should be near the top of anyone's list of potential senior communities.

[Name removed] and Everyone at Brookdale made you feel at ease, even the residents of the community were very friendly. The surroundings were not only clean but very nicely decorated. The dining hall has alternative food if whats on the menu is not to the residents liking. The residents apartments are impeccable. Nice tan carpets, ample closet space. I'm most pleased with Brookdale than any of the other 5 places we visited.

Staff was super all were very friendly and you could sense that they form a great community. Our tour was well planed and mom was able to see many of the types for apt that they offer.

The facility was very nice and bright. Everyone was very friendly and the food is good. The outside area was very small with no where to walk and no grounds to tour. The price was high.

[name removed] was nice and knowledgeable. The community and building were okay, but not great. She did seem knowledgeable and understanding, but I didn't get a warm and fuzzy feeling. No complaints but not my favorite place.

[name removed] was nice and knowledgeable. The community and building were okay, but not great. She did seem knowledgeable and understanding, but I didn't get a warm and fuzzy feeling. No complaints but not my favorite place.

The facility was clean and had all the extras you may need. [name removed] was very helpful with my questions.My concern was a small bathroom, trying to move a wheelchair through it.

My parents (mother & stepfather) have been at Summit View in Chattanooga for several years. I have never seen anything but a clean facility that is staffed with caring people. When my mother died, the staff was definitely supportive and concerned for my stepfather's welfare. I live several states away and the staff welcomes my calls to check on 'how are things going' and always takes as much time as needed to talk with me. My visits are always unannounced and I never saw either unclean or with any signs of abuse or lack of care - my mother was incontinent and I never saw her soiled or their room unkempt. All of the other residents seem equally well cared for. 4-Stars because there is always room for improvement but I have no reservations about leaving my step-father in their care.

Very nice facility friendly staff and [name removed] was very pleasant and informative. Nice grounds.