Charter Senior Living

This is the best place for my loved one. The community has helped my loved one get stronger since the beginning of their stay. The friendliness of the staff stands out to me. The staff are responsive to questions and concerns, and typically respond within 24 hours. They have activities available for the memory care side of the community.

I would recommend the community to others for their loved ones. The price, care, and cleanliness are all impressive to us. I wish they had more activities for the residents for the residents to participate in. The other addition would be a church service on Sundays again.

The staff was super. If we had a need, we could just press the button and they would come. They were very attentive, and they were great to our loved one and to our family. The other residents were super as well. They were very friendly to our loved one, and I felt like she was really hitting her stride and getting to know everybody before her health took a turn for the worse. The only cleanliness issues we noticed was a couple of centipedes during the Springtime, but we told the aide and they sent the maintenance man to take care of it right away. At the end, we had a bit of a problem where the aids weren't coming in every two hours like they told our family they would. They thought that if one of the family members was there that the aides didn't need to come in. But when we addressed it with them, they were very responsive and accommodating to our concern. That night at suppertime we had four aides in the room and ready to help. All of the aides I interacted with were very friendly and kind. I understand the issues they face with understaffing and not always having the help that they need. The food was okay overall, although the desserts were very good. I think they could have done a better job of letting the residents know what the menu was going to be for the week, and also making them aware of alternatives at each meal. They did have a menu on the table that the residents could order from, but the residents didn't seem to know it was there. And that might have been due to memory issues on the resident end. They have two different dining rooms, one for assisited living and one for independent, and then one kitchen that serves both. I wasn't there for a lot of the activities, but my loved one seemed to enjoy the activities she participated in, and they had some singers come in every once in a while for entertainment. For what our loved one was getting, I feel like it was a pretty standard value. The public area décor was a little dated, but she had a very nice room that was like a studio apartment, three meals a day, and good medical attention.

Overall, it's very good. We like the people. They have a good attitude and mean well. They try hard. The care plan is good and they have outstanding people, but they've been a little inconsistent at times, although nothing major. Things like they don't make the bed every day, and they've have some staff turnover. So I would say their overall supervision or training is a little lacking.

We chose Charter Senior Living because of its convention location, the appearance of the facility, and the sales pitch from the staff members. The room sizes here are good. The food started out at a 5 when she first got here, but the main chef left and the inexperienced staff were doing the cooking. I spoke to her this week and she said a new cook is starting this week and hoping the quality will improve. Overall I would recommend to others looking.

We toured Dominion Village and it was a very nice facility. It is 2 stories so she would have had to use the stairs or elevator all the time which would have been hard. Also, this was during covid and people were going in and out all of the time so we had some reservations. They had a memory care unit but it was not attractive.

Morningside is an older more worn facility but it is still very nice. We were really impressed with the shape of the building, it is an O shape with a large center atrium for residents. One thing we did not like was that there was no carpet, it was all cold concrete floors.

Beautiful facility. [name removed] was bubblly and happy very informed and could answer all of our questions.

Really nice area of town. This facility felt like home, nice front porch, numerous separate areas inside to sit and do things. Our contact person knew most if not all of the residents. All our questions were answered. It was a really positive tour.

We toured this community and the tour was good. The staff was very friendly and they answered all our questions. The pricing was higher than other communities in the area.

We toured this community and the tour was good. The staff was friendly and they answered all our questions. The common areas were very nice but the community was too large to fit our needs.

Communication could be better between the staff and our family. I seemed to get different answers from different staff members and they are not always on the same page. The community is neat and clean and the staff is very friendly. The value is good and I would recommend this community to others based on my experience.

We chose Willow Pointe because of the value for the money and the amount of activities that they offer was good for what she wanted to do. The pricing was a little more straight forward in the beginning here as well rather than some of the others that we saw. The size is right for what we were looking for, it is a smaller community. The room sizes are very nice. I would recommend to others.

It is a little expensive for what you are getting such as food prep. The extra care that my loved one receives is good, and they are happy here. The grounds are well kept and very inviting. Anyone I've talked to have been friendly. Since Charter has taken over, the communication hasn't been as good. They have been slow to get paperwork updated, and information about COVID.

I'm satisfied with Charter overall. Compared to other places we visited, I like they way they talk to the residents here. They talk to them like human beings and really seem concerned about them. I know that my loved one is safe, being fed three meals a day, and has a warm place to sleep. I wish I could continue to care for him myself, but I have peace of mind and can sleep at night knowing that he's well cared for here. The care does depend on what day you go and which caregivers are there. Some are so much better than others. There's a new administrator who we've not been able to talk with yet. But the people we deal with daily have all been pretty good. The food looks and smells very good, and the staff tell me he often askes for seconds. I know the staff helps our loved one color and draw a lot, and I believe they have a good routine for activities.

Everyone was very nice. The main caregiver was good and I liked her. The community was comparable in some aspects to Sunrise. Our experience was during the pandemic and short time period.

We did tour the Morningside of Williamsburg and we thought it was a good community, but at the time it was just not what our loved one needed.

[name removed] WAS WONDERFUL! IT HAS BEEN A VERY DIFFICULT MOVE IN FOR [name removed] DUE TO COVID AND THE DEATH OF MY HUSBAND. [name removed] AND THE STAFF HAVE TRIED TO DO AS MUCH AS CAN BE DONE DURING THESE TROUBLING TIMES. I DO FEEL [name removed] IS BEING TAKEN CARE OF WELL. ANYTHING WE HAVE ASKED WAS WORKED OUT PROMPTLY. I HAVE ALWAYS BEEN ABLE TO GET IN TOUCH WITH SOMEONE TO HELP ME. THE FAMILY IS JUST WAITING TO BE ABLE TO COME IN AND VISIT WITH [name removed]. WE HOPE THAT WE BE VERY, VERY SOON!

They have great activities at the community, but our loved ones just does not participate in them. We would recommend this community to others, our only problem would be the communication. Sometimes we have issues going back and worth which could absolutely be improved.

[names removed] were very responsive. We did virtual and in-person tours. The drawback is that the community is only offering face-to-face visits with loved ones two days a week for 30 minutes.