Charter Senior Living

We chose The Cottages of Fox Lake because they had a special unit for Alzheimers which is what we needed. The room sizes here are average compared to others we saw. There have been no complaints about the food, I would say it is above average. It is a very convenient because we are close and the grounds are very well kept. I would recommend to others.

I have been very happy with the response to covid-19 outbreak that the facility has taken. I feel my mom is kept safe. There have been times I was concerned and these were addressed immediately. Thank you for your continued care.

We haven't been able to go back and visit since March due to COVID. We initially had some reservations about our loved one fitting in, as well as figuring out the amount of memory care she would need. At this point today we are pleased that we put her into memory care versus assisted living. Our loved one has rented what would be two rooms, so for one person it is like a double room which is good. She has a little living room and a bedroom that are separated by a wall. The single spaces in memory care are more like studio apartments. The rooms that are provided on the assisted living side were more of what we were looking for, but overall we are happy. When our loved one moved in at the end of February she really enjoyed the food. In June she had a couple of falls where she spent several weeks in a skilled nursing facility. While she was there she has to be isolated where there was no community dining, she had to eat in her room by herself. During those weeks she had lost some weight. Once she came back to Charter community she was able to put back on that weight she had initially lost, which we were thrilled about.

I have lived here a year. I like the staff. I like all the CNAs but [name removed] is my favorite and [name removed] at the front desk. [Name removed] is another CNA i like. They all can't do enough for you.

Food is excellent. Medical care is excellent. Staff are committed to the residents. Elevators are poor. Great job handling the pandemic.

We chose The Linden at Dedham because it was a smaller community and everyone we had contact with was very friendly. It had good ratings and it was also affordable. When we toured, my mom thought it seemed welcoming place. The room sizes here are various, she is in a very spacious one bedroom. The food depends on the chef, when we first went here it was very good, she is not thrilled with the food right now. She thinks it needs to be cooked more. But they do have good variety on their menu. The best part about the community so far has been the caring-ness of the staff and of the residents for each other. I would recommend the facility.

The nursing director at Linden community was extremely friendly. She worked very hard to get our loved one moved in in a timely manner and she really made us feel comfortable. The rooms they provided were spacious and very nice. We would recommend this community.

This community is a little more on the expensive side, and due to COVID they don't have any activities at the moment. Before COVID they had cooking and baking classes, painting classes and plenty of arts and crafts. They would also bring in live entertainment. We really liked the openness this community had, and its set up in away that is very accessible for the residents to get around. Our loved one isn't to crazy about the food they serve. Our loved one has a nice size apartment which she really likes, it has a little kitchenette which we think is very efficient.

Before COVID this place was a five out of five stars, now during COVID i would say it would be about a three due to the lack of communication. The staff has been as cooperative as they can be, but the communication could be better, sometimes we do not get direct answers to our questions. However we are very confident in the care our loved one is receiving. The staff is friendly and this community is very cost friendly. The activities director is great, but as far as overall activities they are lacking in diversity. Our loved one likes the food. Every room we have seen has been very nice, she has a small kitchenette in her room and a court yard view. In fact, all the rooms on the first floor surround the court yard, so they all have a great view.

We are like a big family — who are loved and cared for by our housekeepers up to management. It's not perfect, but all here, have had to make changes and chose this place to live and wish to continue to live here.

We chose Morningside of Newport News because of recommendations as well as they were able to work with us on the pricing. To me, the room sizes seemed adequate. I never ate here but from what I have heard from her, the food was good. I think they do have room for improvement on activities for residents who are more active. My favorite part about the community is the courtyard that they have. I would recommend this community for the right person.

I think it is a really good place. Right now they are experiencing a lot of turn over in staff. Room sizes and layout of the community is wonderful. They have an outdoor courtyard for residents to use. My mom is not too fond of the food.

Pleasant living in nice surroundings.

It is a good value. They are understaffed at the moment. They like most places are having a hard time hiring and keeping staff. The food is good. The room sizes and layout of the community is good. It is why we chose Charter Senior Living. They have a nice outdoor courtyard.

I am one of the vendors (Hospice) that services The Social. All the employees and leaders have always communicated appropriately regarding the residents we serve. The community is freindly and provides great customer service to their staff, redidents/families and vendors. I would recommend The Social to a family memeber.

Beautifully decorated. Spacious kitchens and bathrooms. showers have built in seats. Slightly higher prices.

Initially, there was a consistent odor that was in my mother-in-law's room. After we mentioned something to the staff, they seemed to get it under control. The front desk was always very friendly and everyone on the staff that we have dealt with are very friendly. Sometimes, I think the dinning room staff could be slightly friendlier. The care, however, is great. My mother-in-law does not often participate in the community activities much, but it does seem like they do a good job with the family involved events. We do think Morningside is a good value for the price.

My mother loves it here! She loves the activities and likes how you can go outside on the grounds on your own. The only problem right now is the food isn't very good. The community is always clean and aids are always seen taking the trash out of the common spaces and within the residents' rooms. The staff is very friendly and are very caring and have great compassion for the people at the community. I noticed when I ask the front desk for assistance with my mother or her apartment, things are taken care of very quickly. All the aids are very kind. Although very expensive, the level of care is good, the apartment is nice, the hallways are clean, and the grounds are very nice at The Linden.

My husband and I were both extremely impressed with Citadel for our aunt who has late stage altzeimers”. She was there for respite care (approx. 20 days) while we took a much needed vacation. The staff were very warm and friendly, the other patients appeared clean and happy. The smell was very pleasant, which is the most important to me-cleanliness. She actually seemed comfortable with her room, each time we were there my aunt seemed very well adjusted to the structure. I know that when the time comes for her to have a permanent stay she will be placed there. I am one of those people that follow my gut and my gut Loves Citadel.

I feel that my father gets great care. The apartment is comfortable. The staff is friendly and always ready to assist.