Charter Senior Living

We really do like the staff we do think they are exceptional - however once it was purchased by the new owners we were told they were going to start making renovations and that was not happened yet which is a little frustrating.

My 84 year old mother started in a wheelchair and now using a walker after receiving PT and OT from Cedarhurst She is happy with her meals, room, and especially likes the activity director. It did take over 2 months to get her prescription drugs coming from their pharmacy, Medexpress. She went 3 days without her pain medication They assure me it shouldn’t happen in the future. Her doctor also called several times in one day to health director, left messages and no one returned the calls. She was out of her office, so I gave her [name removed] number and she took care of getting report for doctor. Staff is friendly, especially kitchen staff and everyone refers to the residents by first names.

My friend seems to be very satisfied. It has been a good fit for her. The staff have been very nice. The other residents are very nice and helpful. And it has been a good experience for her.

My mother who is 94 years old states she enjoys talking with the staff because they are all respectful and social. Linden has a pleasant dining atmosphere with a fantastic staff. My mother has a great relationship with each dining staff and the CNA/ Resident Assistants. Our family are pleased with the facility & the care for our mother and grateful that the staff & administration are open to working through issues.

We would recommend but we do know they are struggling with staffing just like everyone else. We do know our loved one is being well cared for.

Was quite a lovely and nice clean facility and the tour was very nice. Staff seemed very friendly and welcoming.

Our family had an in person tour and we had a good tour experience we have nothing bad to say about this community, it just so happened another community fit our loved ones needs more.

We had to move my husband from one place that was eventually taken over by Charter as we were leaving. We were very unhappy with them, then they changed hands after one month. We moved him to this Charter Senior Living of Williamsburg and we were very happy with them. They were very kind and good to my husband, he was happy with them as well.

Went for a tour while looking for best place for our loved one, seemed to be a very nice place but ended up choosing one that fit closer to our family.

I toured Charter Senior Living of Newport News and we would have gone here, but there were no openings. They participated in PACE, so if we ran out of funds we knew that there would an alternative. We wouldn't have had to find Medicaid, as I was looking at long-term solutions. There was no availability at this location, so we chose the Charter Senior Living in Williamsburg.

It has been a pretty good experience overall. My family member seems to be happy there. The activities are excellent. I just think the price is outlandish - there's a considerable extra charge for someone who can't hear yet is very active and able otherwise. I feel we got nickeled and dimed once we got in. I would advise you to keep your eyes wide open regarding that. They told us one thing up front, but once we moved in, it was different. You have to stay on top of things. You can't just put your loved one in there and expect them to do everything. When I have concerns, they tell me they'll act on it ASAP. He has adjusted well overall, which I credit a lot to the activities and the activities director - she's superb and a huge credit to Charter. His involvement in the activities helps keep his spirits up.

The original staff and original help are phenomenal but unable to keep that staff around. So they are cycling through staff too quickly. Having same staff stick around, routine is key. The meals and dining program is absolutely excellent, very good with no issues. Everything is offered with very large portions. They have a hydration station always available. They have a fantastic activities program and have recently hired an additional assistant. They participate in all National Food Days and National Days. They are currently on a Cruise for Hawaii and Italy upcoming this week. Very wonderful program. One of the nurses was asked to do something and she stated "We are not a skilled Nursing center". That was the only downside had at the current time.

Place/community has improved due to remodeling. Residents appear very happy here. Activities are improving. I would recommend this community. Environment is very nice. Staff are pleasant and caring.

I thought Charter Senior Living of Paris was okay. We liked the staff better elsewhere. And their cost was much higher - they charge you for a lot of extras.

They care a lot about their residents. And their communication with the family is good. The activities are good as well.

WE had a really good tour expeinrece with Bartlett Reserve, our loved one just felt more comfortable with another facility we were looking at at the time.

This was an older community and the staff from this community moved to another community. It was just too new and in a transition. Did not seem as caring or as organized as I wanted the community for my loved one to be.

moved in with my wife last June, my wife needed assistance. we enjoyed living here. my wife passed in February and staff handled the care and assistance well with assistance provided by [company name removed] hospice.

I really liked The Linden at Dedham facility. My friend was looking for very large room sizes so that was the only downfall for her here. The staff were great and were wonderful with their follow up after the tour.