Charter Senior Living

We chose Morningside of Newport News because of recommendations as well as they were able to work with us on the pricing. To me, the room sizes seemed adequate. I never ate here but from what I have heard from her, the food was good. I think they do have room for improvement on activities for residents who are more active. My favorite part about the community is the courtyard that they have. I would recommend this community for the right person.

I think it is a really good place. Right now they are experiencing a lot of turn over in staff. Room sizes and layout of the community is wonderful. They have an outdoor courtyard for residents to use. My mom is not too fond of the food.

Pleasant living in nice surroundings.

It is a good value. They are understaffed at the moment. They like most places are having a hard time hiring and keeping staff. The food is good. The room sizes and layout of the community is good. It is why we chose Charter Senior Living. They have a nice outdoor courtyard.

I am one of the vendors (Hospice) that services The Social. All the employees and leaders have always communicated appropriately regarding the residents we serve. The community is freindly and provides great customer service to their staff, redidents/families and vendors. I would recommend The Social to a family memeber.

Beautifully decorated. Spacious kitchens and bathrooms. showers have built in seats. Slightly higher prices.

Initially, there was a consistent odor that was in my mother-in-law's room. After we mentioned something to the staff, they seemed to get it under control. The front desk was always very friendly and everyone on the staff that we have dealt with are very friendly. Sometimes, I think the dinning room staff could be slightly friendlier. The care, however, is great. My mother-in-law does not often participate in the community activities much, but it does seem like they do a good job with the family involved events. We do think Morningside is a good value for the price.

My mother loves it here! She loves the activities and likes how you can go outside on the grounds on your own. The only problem right now is the food isn't very good. The community is always clean and aids are always seen taking the trash out of the common spaces and within the residents' rooms. The staff is very friendly and are very caring and have great compassion for the people at the community. I noticed when I ask the front desk for assistance with my mother or her apartment, things are taken care of very quickly. All the aids are very kind. Although very expensive, the level of care is good, the apartment is nice, the hallways are clean, and the grounds are very nice at The Linden.

My husband and I were both extremely impressed with Citadel for our aunt who has late stage altzeimers”. She was there for respite care (approx. 20 days) while we took a much needed vacation. The staff were very warm and friendly, the other patients appeared clean and happy. The smell was very pleasant, which is the most important to me-cleanliness. She actually seemed comfortable with her room, each time we were there my aunt seemed very well adjusted to the structure. I know that when the time comes for her to have a permanent stay she will be placed there. I am one of those people that follow my gut and my gut Loves Citadel.

My mother had been a resident at Trail Creek place for the past five years. During her stay there ,I cant say enough about the outstanding quality of care that she received from the nursing staff, along with the care givers, activity directors,food services, administration and all the other departments that help make the facility run smoothly . I would recommend Trail Creek Place to anyone that is in need of assisted living facility . The minute you walk in the door you feel the warmth, caring and compassion in a home like atmosphere , Thank you to everyone who helped make my mothers last five years at Trail Creek Place feel like her home.

I feel that my father gets great care. The apartment is comfortable. The staff is friendly and always ready to assist.

My 92 year old mother was a resident at the Cottages of Pery Hall for 3 months after suffering a hemorrhagic stroke, which left her paralyzed on her right side and impaired speech. She was confined to a wheel chair and was not able to use the bathroom. Her cottage was clean and the food was prepared in the cottage for 16 residents. She liked the food and the staff was kind and fairly conscientious. Overall, we were happy with her care, but we visited every day, twice a day to monitor her care. My biggest concern was that they were often understaffed, which put a burden on the rest of the staff, who were trying to do the best they could do. I expressed this concern more than once and suggested they have a floater, who could fill in when one of the 4 cottages had a no-show, but that did not happen.

Formally a Brookdale property. spoke with [name removed]. Nurse who assessed Dad sent paperwork to corporate for further review. Dad handed nurse a card that he had from Comfort Keepers (inhome service). Hospital nurses said his behaviors were not controlled. She told me to make sure that court yards were internal... he might try to escape by climbing the fence. Has sent patients for a psychiatric facility in SC. She will call me with the name.

My parent lived in this facility for 4 years. In general, the facility is clean and well-maintained. Staff are helpful and friendly. My parent did complain about a decline in the quality of the food when the company changed from Grand Victorian to Morningside. There are plenty of activities for residents to engage in, if desired. My reduction in rating is due to the end point of our experience. My parent began a sudden decline and the administration demanded immediate presence of myself (I lived 200 miles away) or a home health aide on a Friday at 3pm. When I asked for help and/or recommendations in locating someone, I was told to check the yellow pages. Most offices were closing or had no one to place at such short notice. I ended up having to move my parent the next day. As my parent was dying over the next few weeks, I was simultaneously trying to clear her apartment. The administration asked more than once when the apartment would be vacated (it was paid through the end of the month), because they had someone who wanted to move in right away. It felt like my family was now unimportant, except as revenue for the facility and that they couldn't get us out of there fast enough. My parent's death went unremarked with the exception of emails to come pick up mail.

I lived at the community 2 1/2 years. I love the renovations and new management/owners. My needs are met with a smile. I have a great home at The Cottages of Fox Lake.

My mom has been there several months now. Communication is good with the staff She seems happy there. We like that it has smaller buildings and all on 1 floor. She likes the bus trips they’ve gone on for shopping, lunch and day trips. They have outdoor activities including gardening, games, bbq. There is a small library, games, and puzzles available to residents. A hair dresser comes in weekly and a doctor comes in to see residents. We would recommend it.

We toured several facilities in the area trying to find an appropriate placement for my 91 year- old mother. Since she has Dementia, we were focused on Memory Care facilities. There were some lovely places with beautiful gathering areas, large bedrooms and bathrooms. Some provided transportation to appts. and even an aide, if desired. But the prices were such that we were worried my mother's money wouldn't last for the rest of her life. Then we checked out Dominion Village. It is an older facility, so it doesn't have all the bells and whistles of the newer places. The bedrooms are small. Most of them have a bathroom that you share with the resident next door, or you can pay a little more and get one of the rooms with a private bathroom. When we met with the director, she explained that since my mother still had good social skills, did not wander, or was not a danger to herself, she could be placed on the assisted living side in lieu of the memory care side. Not only is it less expensive, but she is with people who can provide her with good social experiences. In the end, we realized what was most important for my mother was not the "look good" features of the expensive places(she is not going to use a pool table, or sit in the spacious living room next to the gas fireplace anyway), but a clean place where she could get three good meals and some help with dressing, assistance in the bathroom, and with getting around. So we went with Dominion Village. We opted to pay a little extra for a room with a private half bath; she is rolled down the hall to the beautiful shower room (there is also a walk-in tub available). A twin bed fits the best. It allows for a comfy chair, some side tables, and a chest of drawers without the room seeming cramped. The staff is very friendly; all went out of their way to make my mother feel welcome. Since the facility is small, they soon know all the residents and what strategies work best for each. I rated the care as good, not great, because no one is going to be able to care for my mother as well as I did while she lived at home. She was my sole patient. But the caregivers try their best to provide the best care possible for their residents.

Very nice place with good services and staff. However, its location is not ideal for our family, so we will not choose here.

The two bedroom, two bath villas are very comfortable and convenient to many restaurants, drugstores, grocery stores, etc. Also, many medical facilities are in close proximity. The staff is always friendly and helpful. The meals are OK and included in the rent. Visitors are welcomed for lunch as well.

There was some challenges at first but they have been addressed. I would recommend this facility to others.