Charter Senior Living

Facility is nice. Staff are very friendly. I really like that their restaurant hours are 7am-7pm and menu has a good selection. They have so many activities for the residents. Great place! The only critique I have is that my dad has been there for 1 year and they have changed Executive Director's 3 times. That's not a good thing for an organization to have so much turnover in that little of a time. It's hard on the good staff, the residents, and their families.

My Mom did not avail herself of any activities, though she was invited and encouraged to both by family and staff. She didn't care for the food and she is NOT at all picky. That would be her biggest complaint. The Bosses and the CNAs were delightful to work with. The RNs were almost always agency nurses, so they were not as invested as the other staff members. The Director of Nursing was great as was the Facility Director and Director of Marketing. All very helpful! Communication was good, but was almost always initiated by me or my siblings. Housekeeping was fine, no clear schedule that I could determine. They were going thru a renovation of the public areas, so it was occasionally a little messy, but that was to be expected. I would recommend this facility to anyone who had long term care insurance or loads of money because they do not roll over to public aid. So if you outlive your money, you have to move. That's why my Mom is no longer there. But for someone with good money, it's a wonderful place!

The residents are treated with respect and care. Communications are inconsistent at times. The staff is wonderful and caring. The move in was easy. The food is good and plentiful. I would recommend CSL.

Generally, the staff are very good. My sister likes the staff. However, when calling about a billing issue, I was to receive a call back (tried twice.) A few days later, finally did get a call from the financial person. Move in was good. The rent was quoted incorrectly at lease signing, by their staff. But I think the rent is okay and a good value.

Most of staff are good. Some appear to me to be marking the clock. I'd recommend to get different levels of activities that would be of interest to the various levels of residents.

The move in process left a lot to be desired. It took they forever to fix the broken drawer in my mom's room and the broken toilet paper holder and the cable still does not work almost two months later. I don't think much of the doctor/nurse practitioner. I asked them for a letter from the doctor to take to the social security office about a month ago and am still waiting. I had to cancel my appointment with the SS office. Also, I had an appointment for a care meeting 3 days ago and am still waiting to hear from them. I think the meals are great. My mother seems to like everything that they serve. The assisted living side is gorgeous, but the memory care side is kind of bland and cold. As far as staff, they do whatever I ask, however it is hard for me to understand them. Most of them speak with a strong accent. I don't think they communicate with the family as much as I would like.

We have been very pleased thus far with our experience. For reasons unknown, the management company switched effective today but I think ownership is the same. I certainly hope that the quality of experience does not diminish. My very difficult relative has done very well at this location.

I would tell them, that facility is NOT for a diabetic person as my uncle is. Their care for diabetics is not good at all. I chose Charter because of the friendly staff and the facility's atmosphere.

The staff is attentive and friendly. Facility was chosen to due its logistical proximity to family members.

What our family likes the most about the Charter Senior Living of Davidson community is the staff. they are very friendly and super helpful. The community is always kept up decorated and it is welcoming. Based on the experience we have had so far, we would recommend Charter Senior Living to other families.

What our family likes most about the Charter Senior Living community is the friendliness of the staff, but the community really could improve on the meals they prepare for the residents.

I would say the staff is amazing- very nice and accommodating. The move in experience for my mom was good. She says the food is decent, she likes that they have choices at each meal. Housekeeping hasn't been consistent, which is the only drawback. I would recommend Cedarhurst of Rockford to others, for sure.

My biggest concern was the shortage of staff, especially at night. Often the DON was working double shifts because she was shorthanded. She was very capable, but exhausted! The facility was undergoing remodeling and was going to be beautiful! The people, staff and residents alike, were wonderful and friendly.

Housekeeping needs to improve the conditions of moms room , The floors of her room are not satisfactory, The floors Need to be changed on opal wing. We've had to wash the bottom of her shoes, many times from being sticky and dirty. TV table is dusty. I'd like to see moms hair and face care improve . She always has a lot of facial hair and needs to be shaved daily at least every two days . She would like a woman caregiver please.

My Mom is settled and content. It was a big adjustment, but now she enjoys the friendship's that she is making. She brags about the care that the girls in house-keeping give her and the assistant's that tend to her daily needs. So I say over all we made a good choice. The daily care from Housekeeping individuals and the extra care given to her by people who are giving her daily assistance. Some times the people that care and do the day to day work aren't given the credit that they deserve.

We appreciate the dining for my parents. They don't complain about the food. They do say it's hard to find assistance after hours, but they are using their pendant button as needed. We expected more in medication management and then was told additional assistance is an additional $[removed] per person, which was a surprise. There has been communication issues between us and the upper management. Lots of follow up emails and questions. We picked this community over others for the price, accommodations, food and being able to increase care services as needed as my parents need it.I want to add that at this point we wouldn't change our decision for Cedarhurst. With that said, my brother and I have had to be very hands on with communication with the Executive Director, the Head of nursing, and the transportation manager.

The food is a bright spot, especially with their new expanded, restaurant style menu. Their promise of this change was one big reason I chose Cedarhurst. The common interior areas can seem a bit dingy. This is a significant drawback. I would recommend them as a mid price range facility. There are fancier places but they are significantly more expensive.

The communication with the nursing staff could be better. We picked this community because of the location and affordability.Overall good experience would recommend

If they could fix some of the issues my loved one has encountered, it would be very good. I picked this community because of the convience. The schedule was reliable. The weekday medicine was delivered on time during the day but the weekend staff didn't seem to be inadequate. There wasn't much in the way of activities on the weekends. I wasn't sure the evening staff delivered all of the proper medication. There was some activities most mornings and afternoons. On occasion the options weren't adequate for everyone's needs or wants.

We selected based on price and how comfortable mother felt there period overall. I think it was a good choice. However, we are not staying, and mom will be ending her contract and moving back with me. No fault if Legacy. Mother medically isn't able to stay by herself.