Charter Senior Living

The staff are great with the emotional, social care of the patients. My mother loves the food and everyone there. We have had issues with maintaining her care. Communication between the staff isn't always great but everyone seems to try. They can't use gait belts so we are working on training staff to safely assist her because of her meds she bruises easily and severely. It has been trying at times.

The atmosphere was very welcoming. No matter what time I visited the staff was very friendly Mom enjoyed her stay teared up when it was time to leave. She said they were very good to her. Looking forward to future stays.

The staff have been very nice. Menus have been carb heavy and are apparently set by someone other than the local folks, but things are usually tasty. Often need seasoning, though. There are plenty of activities but I'm very choosy.

They have good food, and good staff. Management communication needs some work. I would recommend them to others who are currently searching for a place for their loved one.

I would rate all of those a 4 with the exception of the administrative staff who I would give a 5. I liked the openness and light of the facility. It seemed livable.

My mother helped choose The Cottages. She liked it because it felt like a little community rather than other facilities that were tall impersonal buildings. We were mostly happy with her care the short time she was there.

The facility is very nice and clean. Staff is nice and seems dedicated to helping and safety. The ratio of staff to clients is a concern especially at night and weekends. But I think the ratio is the same everywhere. I wish there is a way to use technology to remain connected like the use of amazon show to remotely speak with family members. Charter was a clean and caring environment. There was an unfortunate incident when my uncle was hit in the face by another aggressive client. I think charter responded appropriately by putting the aggressive client under 24/7 one on one care. I think it happened because of the ratio of staff to clients and the unpredictable nature of this horrible disease. I was able to bring him home under hospice. I was his caregiver along with hired caregivers during part of the day. This is when I noticed that he was very well taken care of at charter. He did not have any bed sores even though he was in bed a majority of the time.

I would rate Charter of Orange a 4 because there were a few challenges at first but Mom has since adjusted and is very well cared for. Everyone is very nice, attentive and professional.

Facility is great. Multiple things for a senior to do. Staff is mostly okay. My parent's dementia was aggressive and as was she and they really struggled with that. I had to appear more than once to assist them. They'd even send her out to receive treatment at hospitals as they weren't really equipped to assist. I enjoyed the place. For any senior who was normal or just early stage dementia they are all equipped. 5/5. It's just our situation was tougher

They need more residents, especially men so the activities and social interactions can be better. Yes, we would definitely recommend the community to other families based on the experience so far .

The community is great. Very welcoming, kind, and helpful. Dining is also great, with a cute little eating area. Staff are helpful and have daily meetings to go over the needs of staff. There's a ton of activities with a salon on site. They were extremely helpful and accommodating with the transfer process from out of state. They stated on top of communication and helped reach out to the previous center. We're still new so we're working through some growing pains of staff washing clothes without shrinking them and getting a doctor in a bit more quickly.

I had limited experience at Charter but it seemed like a really nice place. I loved my aunt's room after we bought furniture. I liked the way everyone went to the dining room for meals and was able to look at a menu and have a choice. I found the area where the screen was and where events took place to be spacious and welcoming. There was usually something upbeat going on there. Most people were kind and friendly. I thought it was a nice place.

What stood out the most - Communication is excellent Food quality is very good Lots of activities Clean Most staff are kind; little too much cell phone activity among aides My mom likes the weekly field trips Responsive nursing Would like to see some activities on weekend

Dining. Lunch and dinner smaller amounts of food but breakfast plenty and excellent! Staff all wonderful ! Caring and doing fantastic job!

I think they need to get details on med management. Charter was not great communicating that all meds need to be on a doctors orders. Even over the counter meds.

Very clean, great staff, and lots of activities on site and off. I would recommend to others!

Dining area floor mat cleaned regularly. Meals getting better you will not ever make all residents happy. Activities and director are awesome. Staff all appear to care for residents. Perfume smell on some workers WAY to strong. Room cleaning has improved immensely. Dining area temperature to cool 66 or 68 needs to be 72.

Prices in this post ARE INCORRECT! I live at Charter, in Rockford, I l, & do not pay an amount anywhere what is printed in this article. Check for accuracy before posting…. Left laundry drying… went back to check on it BEFORE time set on timer had expired and MY LAUNDRY WAS GONE! Staff didn’t give a damn. Many of my summer tops & slacks have to be REPLACED BY ME!

I think the facility was GREAT. Just finishing a remodel and it's beautiful inside. Staff was attentive. Loved the management and administration. My only complaint was the first few days - punch list type stuff was difficult to get handled. Lots of loose ends the first week. Mailbox key, tv set up, routines, PT, medications took 4-5 days to get going. Other than that I really liked the facility and would recommend it

Staff are kind and caring. Need to follow up on requests. They have spend down for Medicare.