Charter Senior Living

I would say make several visits, during meal time, activity time, evening. Talk to residents and asked them how they feel about the facility. I felt administrators always took the time to talk to me. We were also there during Covid, so it was a weird time. Liked the rooms, dining room, cheeriness, close to me for everyday visits.

They could have more activities, and I wish my loved one could eat in the assisted living side as I think the food may be better. My loved one still has her wits about her. She is cognitive unlike most of the ones in memory care.

She's had some pest problems and with her issues, the room smells. The staff at Southern Pines is great. Overall they do ok.

Overall it is clean but they forgot to clean my moms bathroom a couple of times. My mom isn't a fan of their food. They do pretty good with games. The cost is very reasonable compared to other facilities

We like that the facility is on one level and easy to access the main room for eating and activities. Yes, we would recommend this community to other families, but the facility is best for those that are more on the independent side.

Overall she is fitting in my mother is difficult I do understand. The staff are fabulous. They are doing a remodeling and there is a pest issue which could possibly be an issue due to the remodeling. I wish they would encourage our loved one to take better care of herself, but again we do understand our loved one can be difficult. The food is ok, I have eaten a few times and would give that a 5. They do have quite a few activities and our loved one is getting involved more and more, that is a 10.

Comments - very caring and the small facility means the staff knows the residents. Downside: constant turnover of managers and team leads, I don't think any were in place more than 3 months. Except the cook who is their best asset.

It is a great place to take someone needing memory care. They were the only ones that would take such young, strong, man in his 50s with some aggression.

My aunt has been bed bound since February. The first facility she went to after leaving the hospital didn't really encourage her to get out of her room, they just left her in her room. With Charter, my aunt was in the dining room within the first week. She enjoys playing bingo and being able to me more social.

The staff were awesome and very helpful. Sometimes it was difficult getting the aides to hand my mom the phone when I called. I felt like it was an “effort” to go down the hall and they said she was sleeping just so I wouldn’t get to talk. I felt bad that more people don’t live there. I think more liveliness and activities would have occurred with more people. Larry, the director, was awesome. Very accommodating. Too bad he isn’t there anymore! :(

Never realized how expensive this would be. Was good we started this before I wanted. It's taken a long time for her adjust. Lots of depression and a difficulty with her dog. Thought for sure I was going to have another pup. But is working out now.

My experience has probably been better than my aunt’s who lives there. I am her PoA and custodian. I think Charter has been easy to work with and straight forward. Facilities are good compared to similar or more expensive priced communities. For me it really helps that they are 5 min from my house. . My aunt says the food is ok but not great. She’s also had some issues working through conflicts with other residents. Most of the staff is friendly. She likes the Operations director a lot. Overall I’m satisfied though and my aunt intents to stay there for the long haul. Strong 4 stars.

They were very helpful getting a placement in desperate situation I highly recommend Charter of Vinings.

I would tell them I am very happy with the level of care, the respect, love and cleanliness of the facility. Value for cost exceeds the competition. All of my comments to friends and associates have been positive.

I recently toured and I was thoroughly impressed with what I saw. The place was clean and the food was excellent. The staff stood out as being exceptionally friendly and created a warm and welcoming environment.

The community is very pleasant, the grounds are beautiful it’s like having your own yard. The community is well kept and clean. Food is least to be desired. Laundry is always taken care of on time. If something is wrong maintenance director takes care of issues promptly.

My mother is currently a resident here, and overall it is a great facility. The people at all levels from the management to the floor nurses all seem to care and treat the residents with respect. Several of the nurses go out of their way to say hello to my mom when they start their shifts, and ask her how she is doing. The food is decent, and they have activities to keep people entertained. They also do field trips for the residents. There are a few minor issues I have noticed. Sometimes the person who helps my mom get ready in the morning forgets to do some minor things (nothing too important). And all the residents with varying degrees of impairment are mixed together. That could be a positive or a negative, depending on your point of view, but my mom has told me that sometimes the odd behavior of other residents with more severe impairments makes her uncomfortable. But overall, I would definitely recommend this facility.

I would say that I love living here, and wish I could afford a 2 bedroom for just my closet. No space. I love having people around. Also the staff is great and helpful with everything. I would recommend to my friends. Because of how I feel. Great place when you really don't have much family.

It's a nice facility and the caregivers are good. Would like to see more staff, to help the residents. The addition of hospice support has helped with the level of care for my mom.

Good facility, had a few issues at start but was able to work things out very quickly and efficiently.