Charter Senior Living

Everyone we have met is kind and caring. The day shift seems to be on top of things. It took almost a month to get the night shift to do laundry without me having to ask even though the facility set the laundry days. I would definitely recommend. The facility, staff, activities, and food are all top notch. The location is also good.

I have been very pleased with friendliness and responsiveness of staff. My mom is pleased with the food selection. Room choices are good and my mom is satisfied with size of her room. No issues with cleanliness. Laundry comes weekly. My mom's has enjoyed the activities there. I have had to talk with staff a few times about the care plan for my mom and ensuring it is followed, but again staff is always responsive and try to make adjustments. Cost is generally on par with other facilities in the area, but is on the more expensive end. PT that comes on site has been good. They have provided transport forms appointments and this has been good. Overall am very pleased with Fox Hollow.

My experience with Charter was pleasant. The director was very helpful in providing information about the place and financial details. Everyone was very kind. The place was nice and clean. The food was regular hospital food which she wasn't crazy about.

We are all new to this and don't have a lot to compare to. Mom is adjusting after being in the same house since 1956. The staff has been very helpful and supportive. We also know she will be moving in 4 to 6 months to [facility name removed], resources are limited. The facility is in a very good neighborhood , fairly new. The staff was very helpful as we were settling on a place and getting moved in.

Beautiful facility. New, clean, up to date. Great staff & amenities. Extra-curricular activities & access for family & friends. Beautiful 1BR apartment for mom & great relationships with other residents.

like that they provide meals. However, more time than not that I have ate with my mother, the meals are not the best by far, the wait service seems unhappy to be there and impatient, and the tables, the salt and pepper shakers, etc...are not clean. However , anything other than the food service seems to be run well, they are helpful and friendly.

The reason for an overall rating of 4 is that with an almost completely new staff there's a time of transition and my love one arrived in the middle of the transition. Improvements are being made and things will be better for staff and residents.

I have found the personal at the Cottages to be very helpful in assessing my sisters needs. They have been responsive to my concerns and are willing to implement the best approach for [name removed] care. I would recommend them to others who are needing to find care for their loved one.

When it comes to the meals - mostly veg - some do not like - some of the meat is to tough. I do not use the activities but there is a lot available. Value for cost - overall happy. Yes, I would recommend the community to other families, several veterans here and staff welcome them. TV and Wi-Fi and all utilities included.

Staff has been great and always friendly. They provide excellent care for my mom.

What we like the most about the community is that it is smaller and more affordable. The food is good and well kept up. Yes, we would recommend The Cottages of Perry Hall to other families based on the experience.

They were great and very responsive while I was deciding on location. Once I signed they became a little less organized. From what I've seen, I don't think there are a lot of activities for the memory care residents... lots of putting them in front of the community TV.

What we like the most about the community is the size of the room, the fixed costs, the cleanliness and the newness of the facility. Yes, we would definitely recommend Charter Senior Living of Gateway Park to other families.

Good overall. The medical staff is great. I'm not happy someone stole my mom's winter jacket. It's a decent room size with a nice size bathroom. Mom thinks she likes the food.

DAD has been a resident of Charter Senior Living of Godfrey for 12 months. During that time I've been impressed with the attentiveness and the pleasant atmosphere with the staff. Dad says most meals are OK and he enjoys the bingo and a few other activities. The suite is comfortable, and there have been a recent upgrades to the heating and cooling systems. The staff was very accommodating during these upgrades.

[names removed] were great to work with. Great staff.

The staff is very personable - my mom really loves it there and adjusted much quicker than expected. The room size is very comfortable. The food is iffy - some days she loves it, some days she won't eat it. Overall, we are happy with the decision.

My father is disappointed in the food (especially compared to [community removed]). But the 4 individual cottages seem to provide a "homey" feeling and the staff has been very attentive.

The 4 is because no one is perfect. However, I will say when I saw a problem it was taken care of very quickly. The staff was excellent.

The staff is wonderful, they are extremely kind, caring and friendly. They make you feel very comfortable there as far as family visitors, but they treat the residence extremely warm. There is a lot of interactions so residents don't feel lonely. The activities are wonderful, there are trips near, and far that residents can join in and attend. The only thing that I found that's downfall is the communication between staff, specifically regarding patient's medication's and appointments and medical needs. Makes me feel like they're still working out a few kinks and they seem new to this type of environment. Otherwise no complaints. The property is absolutely gorgeous. It gives you the feel of being in a high end, upscale New York City hotel with a Homie loving environment. It's extremely clean and well kept. And there are outdoor areas for residence and families to visit. It also includes a hairdresser/barbershop, and physical therapy workout area.