Charter Senior Living

I think the facility was GREAT. Just finishing a remodel and it's beautiful inside. Staff was attentive. Loved the management and administration. My only complaint was the first few days - punch list type stuff was difficult to get handled. Lots of loose ends the first week. Mailbox key, tv set up, routines, PT, medications took 4-5 days to get going. Other than that I really liked the facility and would recommend it

Staff are kind and caring. Need to follow up on requests. They have spend down for Medicare.

I want to add that my mother was not a candidate for assisted-living. The person that evaluated her before her moving in did not evaluate her correctly. She actually needed more assistance than she was evaluated at her number scale. So I would have to write them a four. All of the CNA's were awesome, but my mom required a lot of attention. For someone with a walker in the condition that my mother was in, she was not able to make it to the dining room. Otherwise, everyone was friendly and appeared to care.

It's quiet- nursing staff is great, very attentive to my mom's needs.

It's a family style community with a welcoming staff. A management team that is dedicated to providing support for all the families needs. Everyone is warm and friendly. Our search was conducted over multiple locations. And the warm feeling and the comfortable atmosphere at Charter made the decision easy. You see it from the residents who are in attendance and the vibe they have with being there. It's a comfortable place to call home for my mother.

No one is perfect and there's always room for improvement, but they have been doing a good job with my step-father. I'm happy with the services. The staff really trying with my step-father; he's clean when I go to visit and I go often; the place is not too big or small, just right; it's not smelly; I love the fact that he has his own room. They do the laundry, but I often take his clothes home and wash and iron them. I just really like it there.

They have the best activities director I have ever been around and considering I was a director of an Assisted Living in the past - I have seen a lot and she hands down is the best

They are kind and engaging with my mother. They just renovated the facility. I would recommend them. They are helpful with the residents, they take them different places. They have activities for the residents. The only thing I have a problem with is the residents are suppose to have a certain day of the week that they are supposed to clean their apt and sometimes they don't clean them on their scheduled day.

The staff is very helpful and busy. Sometimes it takes a while to get a response. My father and stepmother have adjusted well and have high praise for the staff and the facility. They enjoy the activities and have become regulars at bingo and happy hour. They like the location and have been transported in the facilities van with no problems. Southern Pines is located across the street from a lovely park and they are able to walk over and enjoy that space. Their apartment is much more spacious than any of the other assisted living facilities in the area. I think this is so important, especially for a couple.

Front desk staff were kind and helpful. [name removed] of Legacy at Bartlett Reserve therapy services was very supportive. Overall the staff were empathetic and patient.

Staff is wonderful kind very caring. Cleanliness and my after was able to bring his small dog.

Loved that it was a small facility! My Dad was the only male in memory care until his last week. That made it hard. The nurse and director were great. The office manager and the memory care director both left while he was there. The director loved my Dad and spoiled him! There were a lot of activities for the regular side- very few for the memory care side.

It's gotten better with the new administration. Prior to that the scores would have been lower. The phone situation at the end of December and early January was totally mishandled! Families could not get in touch with their loved ones. It really didn't feel like the was any urgency to get this situation resolved.

The facility is top-notch and cream of the crop. I didn't appreciate it, as it was my first experience, but since my Mom was moved to a Medicade assisted facility, I have to say, Charter was amazing. The staff is incredible. . It's also very welcoming, charming, and cleaner than any place I've ever seen. [name removed] is the main attraction there, and he is like family still. The downside was the expense, but it is clear why now. Comparing facilities now, I'm in horror at what is considered standard in the industry. I was ashamed when I saw the conditions of her new place.

Mom has been there for about a year. This location was going downhill with tremendous staff turnover until about early [date removed] They brought in an expert to re-establish excellent care and we have noticed a dramatic change. New, far more experienced and caring staff have been hired. New Memory Care Director. New Executive Director. It’s night and day. Attention to my Mom is dramatically improved and communications with family is significantly better than it had been. It is well on its way to being where it once was - a top of the line care facility. We are very excited about the improvements that have been made and look forward to the continued improvements to get back to five star excellence.

My mom has been doing so well since e she moved into Charter and each day/has great activities planned for her to enjoy and stay active! I do wish the memory care floor area was as open and bright as the remainder of the common areas but the layout does work for the MC residents. The field trips they take are a breathe of fresh air knowing Mom can still get out and about and she has already made a few friends. The only downside side for me has been learning what we need to provide in terms of actual things for her apt/room and not having a handyman readily accessible for some of the stuff I haven’t been able to do so easily on my own like assembling furniture and so on but we will get there! Looking forward to the warmer weather so mom can spend a little more time outside. Haven’t eaten there too much but food was okay that I had the two times I ate in the dining room. No pets in memory care but they can have them in regular senior apts. wish they had a door key/tag for visitors

I like how friendly people are. When there is an issue they try to address it promptly. They have a system where my dad picks out ideas he wants for his meal the next day. He doesn't always get what he's requested. At times it's hit and miss. Overall though I feel that they do a very good job here and care about the people who live her. This means a lot

The facility was new and close to our house. Make sure you ask how they judge the care given.

It worked out well for my mom and I'm glad I found a place quickly to move her out of the other assisted living facility she was in. Very good communication with the staff. The girl i was dealing with went out of her way to help me get my mom in there in a short notice and it was greatly appreciated. They do need to help the residents engage more with other residents more and encourage them to do things that are happening and go on outings. They are lacking in that respect in my opinion

The facility is clean, modern and has the amenities needed to provide quality care for the residents. The staff are very friendly, they care about the residents and the family and are very responsive to feedback. There is a high turn-over of the staff and management. I think the corrective action should be in training and less firing.