Charter Senior Living

The people and the way they present themselves really stood out to us here. Lots of activities. They just made you feel that you would be in a safe and happy environment. Housekeeping is included but had some minor issues and now assessed.

The Cottages appears to be a good value. The staff are extremely friendly and very attentive. They're very organized. They send out messages constantly, keeping you updated with what's taking place. You always know who to call and can always reach someone when you need to. Whenever we got there to visit, we're happy with what we see. Our family member's bed is made, and she is properly dressed and looks well cared for. We're concerned about the cost if she has to move to memory care, but we appreciate that they gave us the option to negotiate that price when the time comes.

They are all very friendly. There is a slight room for improvement with the care services, and it would be nice if they cleaned, the individual bathrooms more often. They have a ton of activiites, but my loved one does not participate. I am very happy with the care. I like the small building and cottage approach. It's a smaller number of residents, and it's more personable. It's clean , new and does not smell. I would love to see more fresh veggies, homemade foods, and more nutritional options.

My family member received very good care in this facility. The smaller size of the facility and attentive staff helped him to feel very comfortable at Cedarhurst. I would recommend this facility.

It's a very friendly place. They put a lot of effort into it.

As far as enjoyment they have a good amount of social activities and there is a good amount of room to move around. As far as improvements - they could work on improving the overall quality of the meals and the food choices. We were also told that when the weather is nice the residents would be able to walk around in the outdoor areas, but we have found that not to be true. So we wish they could have better access to the outdoor areas, but we still would recommend this community to other families.

My mother has been in several facilities/communities, very friendly staff and environment, well maintained, food healthy and appetizing and most of all the employees seems to treat residents with tender loving care.

Overall my loved one likes it there. The staff are helpful with things he can't do. And they're good at communicating with me to keep me informed.

The Cottages of Fox Lake is pretty expensive but it is a very nice community. From what we have heard from our loved one the meals and dining service seems to be quite good. When we do come to visit we see different activities going on for the residents and our loved one is more active then what they usually were. We really appreciate that when we make suggestions to the staff they actually listen to us and then follow through with the suggestion. We like that our loved one has their own apartment with a little kitchette in it and based on our experience so far we would recommend this community to other families.

Out of the others that I looked at, it has more of a homey, down to earth atmosphere. It does not have all of the glitz and glammer like a couple of the others that we looked at. Mom grew up on a farm so she was looking for more of a cozy atmosphere. I would recommend Cedarhurst of Verona to others looking.

This was a nice community. It wasn't the right fit for our loved one due to their needs.

We picked this community, because it was the best fit for my loved one. The whole atmosphere is excellent.

Nice people and good experience for me.

We really like that the community is very friendly and small enough that everyone knows everyone there and the staff know all the residents by their name. They are very willing to step up and do what is needed to be done if you ask. The downsize is that either they are understaffed or poorly managed to the extent that we find pretty routinely things that have not been done - laundry, house keeping, etc. They sometimes don't seem to know who is in charge and it takes us getting a few different people to figure it out

I toured this community and it went well. It's clean, staff is friendly, my visit was very good. It just wasn't the best choice for my loved one as far as her individual needs. But a great place!

We are having some issues with the housekeeping in my moms room - that is the only complaint. The people have all been great. I am happy with the staff to residents ratio. It is a darling place and the cost is in line with our budget. It is the best place for my mom and she is thrilled with all of the staff. She loves the food as well, I have also talked to other residents as well and they seem to like it too. The activities they have provided for the residents in memory care are great and [name removed] the activities director is wonderful. They do so many cool things and have a ton going on. The grounds at the facility are beautiful. We like the fact that it is all on one floor and there are only 16 people per cottage so the care is more personalized. We would absolutely recommend The Cottages of Fox Lake to others.

We really do like the staff we do think they are exceptional - however once it was purchased by the new owners we were told they were going to start making renovations and that was not happened yet which is a little frustrating.

My 84 year old mother started in a wheelchair and now using a walker after receiving PT and OT from Cedarhurst She is happy with her meals, room, and especially likes the activity director. It did take over 2 months to get her prescription drugs coming from their pharmacy, Medexpress. She went 3 days without her pain medication They assure me it shouldn’t happen in the future. Her doctor also called several times in one day to health director, left messages and no one returned the calls. She was out of her office, so I gave her [name removed] number and she took care of getting report for doctor. Staff is friendly, especially kitchen staff and everyone refers to the residents by first names.

My friend seems to be very satisfied. It has been a good fit for her. The staff have been very nice. The other residents are very nice and helpful. And it has been a good experience for her.