Charter Senior Living

We placed my Dad there for respite care in October and we very pleased and satisfied with the care he received. The staff is very caring and really care and made this difficult time easier. After bring Dad back home with in home care it became clear we could no longer take care of him at home. He suffers from Alzheimer's and it is steadily progressing. Because of this we admitted him for permanent care. Once again the staff could not have been nicer and more supportive. The staff and Directors are very professional and caring which is important when you are leaving a loved one in someone else's care. I would highly recommend this facility for senior and memory care.

Emeritus at Woodbridge was my first choice. I would have picked them if the decision was up to me. I liked that they would provide extra care as you go. When my father needed extra care and another place we had to go to an exterior service and bring them in but at Emeritus they have people there that do that and they also have hospice care there so essentially my father would never have had to leave there. That would have been great but my mother had friends that were in another place so she was more familiar and comfortable with that.

I really was impressed with this one. It was just very up to date. The facility itself had been renovated. It was very modern and bright and they have a community there, not only assisted living but a retirement community also. It was close to the mall too.

It was really nice, the place was really really pretty but it was too expensive. We were in a private office and just kind of talked to them, we did walk through but we didn't really see the staff and the residents.

I have nothing to compare to but I think overall it's been good. I think that assisted living facilities are outrageously prices but I think for the care and for the size of the room and the conditions of the facility, it's very reasonable. I think the care gets better every time. This is the first time my mother has been put in an assisted living facility. They have lots of activities. They take them out and go for walks. For being memory care they take her out a lot. They have cook outs and parties pretty regularly. They treat my mom well. The RN that cares for my mother is fantastic and the person that runs the memory care unit is awesome but the lady who runs the facility is very rude and condescending.

This was a really good community and would move my loved one here is she needed a higher level of care. They have a dedicated memory care unit. Their prices for memory care are comparable to other communities that are assisted living. The community is more diverse and is a little bigger then the others.

Everybody is very welcoming. My brother felt comfortable there from the beginning. It's pretty pricey but assisted living anywhere is going to be expensive. The activites are good. He does appreciate those. He likes any of the games like bingo and he likes the movie nights. Anytime someone comes in, like to play the harmonica, it's something different that he's not normally exposed to. My mother-in-law and father-in-law were there about 4 years ago so I had a comfort level going in because I know they were happy there. Now it seems to be even better. There are more activites and the staff is really responsive. It's hard to put your family member in assisted living but if I have to chose one, this is the best. It's a really nice place to be.

My mom has only lived there for a short time but so far we are very happy with our selection. She went from a 2br assisted living to a lg bedroom and bath. Her medication is handed to her twice daily by a nurse. Someone comes in every morning to make her bed (change the bedding if soiled) and do light housekeeping. Once a week it gets thourghly cleaned and her laundry is picked up done and put away. The dining room is a short distance down the hall were she gets three meals daily. There is a list of activity they can get involved in if they choose. Her hairdresser comes every Sat to do her hair. There is a very nice salon available to use. Although its on the 2 nd floor there is a elevator to. The staff is very friendly and been helpful with her getting acclimated. This has taken a huge burden off us because we have been doing all these things daily. We feel she is safe, clean, fed and has everything she needs there.

What we like the most about the community is that it is smaller and more affordable. The food is good and well kept up. Yes, we would recommend The Cottages of Perry Hall to other families based on the experience.

They were great and very responsive while I was deciding on location. Once I signed they became a little less organized. From what I've seen, I don't think there are a lot of activities for the memory care residents... lots of putting them in front of the community TV.

What we like the most about the community is the size of the room, the fixed costs, the cleanliness and the newness of the facility. Yes, we would definitely recommend Charter Senior Living of Gateway Park to other families.

Good overall. The medical staff is great. I'm not happy someone stole my mom's winter jacket. It's a decent room size with a nice size bathroom. Mom thinks she likes the food.

DAD has been a resident of Charter Senior Living of Godfrey for 12 months. During that time I've been impressed with the attentiveness and the pleasant atmosphere with the staff. Dad says most meals are OK and he enjoys the bingo and a few other activities. The suite is comfortable, and there have been a recent upgrades to the heating and cooling systems. The staff was very accommodating during these upgrades.

Overall good. They struggled with heating and ac issues earlier in the year. Staff overall is good however My mom has submitted some complaints about staff caring for my stepdad. Once submitted the issues are handled. Mom likes Charter more than [community removed] for the level of care my stepdad needs and it is 1/2 the price. Much more homelike at Charter.

[names removed] were great to work with. Great staff.

The staff is very personable - my mom really loves it there and adjusted much quicker than expected. The room size is very comfortable. The food is iffy - some days she loves it, some days she won't eat it. Overall, we are happy with the decision.

The 4 is because no one is perfect. However, I will say when I saw a problem it was taken care of very quickly. The staff was excellent.

The staff is wonderful, they are extremely kind, caring and friendly. They make you feel very comfortable there as far as family visitors, but they treat the residence extremely warm. There is a lot of interactions so residents don't feel lonely. The activities are wonderful, there are trips near, and far that residents can join in and attend. The only thing that I found that's downfall is the communication between staff, specifically regarding patient's medication's and appointments and medical needs. Makes me feel like they're still working out a few kinks and they seem new to this type of environment. Otherwise no complaints. The property is absolutely gorgeous. It gives you the feel of being in a high end, upscale New York City hotel with a Homie loving environment. It's extremely clean and well kept. And there are outdoor areas for residence and families to visit. It also includes a hairdresser/barbershop, and physical therapy workout area.

The staff are great with the emotional, social care of the patients. My mother loves the food and everyone there. We have had issues with maintaining her care. Communication between the staff isn't always great but everyone seems to try. They can't use gait belts so we are working on training staff to safely assist her because of her meds she bruises easily and severely. It has been trying at times.

My brother was only there a for a few months. It seemed OK, no complaints. I would recommend it to others who are looking for a place for their loved one.