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Charter Senior Living is a family-owned senior care provider with a mission to give seniors and their families peace of mind and the opportunity to live their best lives. This senior living provider features 64 communities across the country, where they offer personalized independent living, assisted living, and memory care options. Charter Senior Living has 1,716 reviews and an average review rating of 4.2 out of 5. Their memory care communities incorporate the Flourish℠ program, which focuses on eight core aspects of life: well-being, socialization and engagement, rest and restoration, meaningful relationships, nutrition, support, environment, and sense of purpose.

8.5

Review Score

1,716 reviews
64 communities
2 senior living award communities
Starting from $X,XXX/mo

Charter Senior Living community listings

Showing 64 communities
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Residences at Wellpoint

2940 Mill Run Road South, Huntsville, AL 35763

Starting at$X,XXX+ monthly
25
25 Photos available
9.9
Review Score
81 reviews

It's a small place. You trade in abundant square footage and a variety of activities for the comfort of a great staff to resident ratio. It really feels intimate and personal. You get to know everyone very...

Best Meals and Dining
Provides: Assisted Living, Memory Care, Independent Living

The Residences at Wellpoint is nestled in the mountains of beautiful Hampton Cove, overlooking the Hampton Cove Golf Course. This innovative senior community features Independent Living, Assisted Living and Memory Care. Life at Wellpoint, is designed to restore well-being and rejuvenate the...

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The Cottages of Fox Lake

16 Lilac Ave, Fox Lake, IL 60020

Starting at$X,XXX+ monthly
16
16 Photos available
9.9
Review Score
75 reviews

I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep...

Provides: Assisted Living, Memory Care

The Cottages of Fox Lake - A Charter Senior Living Community - is a unique, retirement lifestyle which opened in 2005. Located on a beautiful campus, each of the four assisted living homes caters to only 16 residents. Our residents can feel the warmth of home and experience individualized...

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Southern Pines, A Charter Senior Living Community

423 Covington Avenue, Thomasville, GA 31792

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.7
Review Score
39 reviews

Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.

Provides: Assisted Living, Memory Care, Independent Living

'BEST OF' THOMASVILLEVoted Best Senior Living Community in the Times-Enterprise Readers’ Choice Poll, our community adjoins the famous Thomasville Rose Garden and Cherokee Lake Park, and most apartments have views of Thomasville’s natural beauty. Downtown shopping, nationally accredited...

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Charter Senior Living of Shiloh

1201 Hartman Ln, Shiloh, IL 62221

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.6
Review Score
32 reviews

We like that the facility is on one level and easy to access the main room for eating and activities. Yes, we would recommend this community to other families, but the facility is best for those that are...

Provides: Assisted Living

You or your loved one will find a comfortable, homelike atmosphere at Cedar Creek of Shiloh in Shiloh, IL, a Cedarhurst Senior Living community.Our residents enjoy privacy, security, and a quiet lifestyle with all the comforts and conveniences of home. Our staff provides additional care, always...

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Charter Senior Living of Danvers

220 Conant St, Danvers, MA 01923

Starting at$X,XXX+ monthly
18
18 Photos available
9.5
Review Score
59 reviews

Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.

Provides: Assisted Living, Memory Care

The Charter at Danvers is a highly regarded senior care community in Danvers, Massachusetts providing assisted living and memory care services. Our stunning and inviting home-like community enjoys a prime location next to the world famous Cherry Hill Creamery and is just minutes from grocery...

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Charter Senior Living of Franklin

105 Sunrise Cir, Franklin, TN 37067

Starting at$X,XXX+ monthly
19
19 Photos available
9.4
Review Score
19 reviews

All I have is great things to say about Charter. No joke literally everything is a 5. I was extremely impressed. I was there almost everyday and was very impressed. The fact that it is small makes it easy...

Provides: Assisted Living

Nestled in the outskirts of Cool Springs, Charter Senior Living of Franklin Residents enjoy 24-hour assistance with day-to-day tasks in a setting that fosters independence. We recognize that a person's optimum health and well being are the result of caring for the whole person - physically,...

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Charter Senior Living of Godfrey

1373 D'Adrian Professional Park, Godfrey, IL 62035

Starting at$X,XXX+ monthly
6
6 Photos available
4
4 Floor plans available
9.4
Review Score
26 reviews

The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had...

Provides: Assisted Living, Memory Care

At Cedar Creek of Godfrey we provide truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. Whether in Assisted Living or Memory Care, our caring, compassionate staff, first-rate amenities,...

... Read more

Charter Senior Living of Hazel Crest

3701 W 183rd St, Hazel Crest, IL 60429

Starting at$X,XXX+ monthly
10
10 Photos available
1
1 Floor plans available
9.4
Review Score
46 reviews

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

Provides: Assisted Living, Memory Care

Citadel Estates is an Assisted Living Community that caters to those diagnosed with Alzheimer's disease or related dementia's. 100% of the staff are specially trained to care for individuals with Alzheimer's, Dementia and Memory Loss. Other features of Citadel Estates is its home-like atmosphere...

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Charter Senior Living of Paris TN

350 Volunteer Dr, Paris, TN 38242

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.4
Review Score
11 reviews

We picked this community because of the location. Convenience for my Father to visit her. She had a one bedroom apartment. They allowed my Father to stay over night with her occasionally.

Provides: Assisted Living, Memory Care

Designated in the 'Top Ten Places to Retire' in 'Where to Retire' magazine, the heart of the resort and retirement area of Kentucky Lake is the home of Charter Senior Living of Paris. Newly renovated in 2023, Charter Senior Living focuses on the whole person and offers excellent value. We are...

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Charter Senior Living of Bowling Green

445 Middle Bridge Rd W, Bowling Green, KY 42103

Starting at$X,XXX+ monthly
14
14 Photos available
9.3
Review Score
21 reviews

5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member....

Provides: Assisted Living, Independent Living

Charter Senior Living's Mission Statement is, "To Enhance the Human Spirit" and they live by that mantra. Their Bowling Green location offers independent and assisted living options, all on the ground floor, with private patios, exterior entrances and has a total of 129 individual apartments. The...

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Dominion Village Williamsburg

4132 Longhill Rd, Williamsburg, VA 23188

Starting at$X,XXX+ monthly
15
15 Photos available
9.2
Review Score
19 reviews

Feels like home for mom. It's a warm loving environment, staff is so kind and loving. Mom is gaining weight and has some wonderful friends she sits with at meals. They had a bday gathering for her with...

Provides: Memory Care

Welcome to Dominion Village of Williamsburg, a Five Star Senior Living community! We have created a small neighborhood where trained staff have the unique opportunity to develop relationships with each resident and family. We foster independence in a happy environment and strive to create a...

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The Cottages of Perry Hall

9900 Walther Blvd, Parkville, MD 21234

Starting at$X,XXX+ monthly
7
7 Photos available
9.2
Review Score
45 reviews

Overall, our experience at The Cottages has been a good one. My mother has dementia and is still in Assisted Living. We have been here for [date removed] years. The management team is A+. Great...

Provides: Assisted Living, Memory Care

The Cottages of Perry Hall – A Charter Senior Living Community is an assisted living and memory care community with a total of 64 individual apartments. As the management company for The Cottages of Perry Hall, Charter Senior Living will be responsible for day-to-day operations and all related...

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Walking Horse Meadows

207 Uffelman Dr, Clarksville, TN 37043

Starting at$X,XXX+ monthly
11
11 Photos available
4
4 Floor plans available
9.2
Review Score
24 reviews

The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I...

Provides: Assisted Living, Memory Care

Walking Horse Meadows is a charming senior living community located in Clarksville, a bustling town in the middle of the state, 40 miles northwest of Nashville. We offer assisted living and memory / Alzheimer's care. Step inside our doors, and discover fine southern living, where excellent care...

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Charter Senior Living of Woodbridge

330 Amity Road, Woodbridge, CT 06525

Starting at$X,XXX+ monthly
10
10 Photos available
9.2
Review Score
56 reviews

My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities...

Provides: Assisted Living, Memory Care

Brookdale Woodbridge is an assisted living and memory care community in the upscale community of Woodbridge, Connecticut. Woodbridge is a historic city with a strong sense of heritage and is home to many of the faculty at nearby Yale University. As one of the wealthiest towns in the country,...

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Charter Senior Living of Verona

1125 N Edge Trail, Verona, WI 53593

Starting at$X,XXX+ monthly
11
11 Photos available
9.1
Review Score
32 reviews

They could have more activities, and I wish my loved one could eat in the assisted living side as I think the food may be better. My loved one still has her wits about her. She is cognitive unlike most of...

Provides: Assisted Living, Memory Care

Cedarhurst of Verona is a senior living community located in Verona, Dane County, Wisconsin, a short drive southwest of Madison. The community features apartment-style living designed to offer residents a high degree of comfort and independence, all while they benefit from the support needed.The...

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Charter Senior Living at Woodholme Crossing

1840 Reisterstown Rd, Pikesville, MD 21208

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.0
Review Score
64 reviews

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to...

Provides: Assisted Living, Memory Care

With more help, if you need it, it’s good to be home.Here you get to redefine your independence, build new friendships and explore new hobbies. With both assisted living and memory care, you’ll have the care you need when you need it. So go ahead and play bingo or join your new friends for...

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Charter Senior Living of Madison

5601 Burke Rd, Madison, WI 53718

Starting at$X,XXX+ monthly
25
25 Photos available
4
4 Floor plans available
9.0
Review Score
15 reviews

This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any...

Provides: Assisted Living

Cedarhurst of Madison provides truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. In Assisted Living, our caring, compassionate staff, first-rate amenities, new community and welcoming,...

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Charter of Cleveland

2900 Westside Dr NW, Cleveland, TN 37312

Starting at$X,XXX+ monthly
13
13 Photos available
9.0
Review Score
11 reviews

What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.

Provides: Assisted Living

Located near Interstate 75, Morningside of Cleveland is a community of neighbors, each with a lifetime of experiences to share. It is more than a place to live it is a place for living! We offer all the comforts of home combined with individualized assistance. Our Healthy Generation philosophy is...

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Charter Senior Living of Williamsburg

440 McLaws Cir, Williamsburg, VA 23185

Starting at$X,XXX+ monthly
10
10 Photos available
8.9
Review Score
34 reviews

These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing...

Provides: Assisted Living, Memory Care

Living at Charter Senior Living of Williamsburg is a place to discover, connect and celebrate. Our experienced, compassionate team, many of whom have been here for years, makes it their mission to really get to know residents – and their families – personally. It’s how we stay true to our mission...

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Charter Senior Living of Orange

197 Indian River Road, Orange, CT 06477

Starting at$X,XXX+ monthly
4
4 Photos available
9.0
Review Score
4 reviews

I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked...

Provides: Assisted Living, Memory Care, Independent Living

Charter Senior Living of Gainesville

1001 Southwest 62nd Boulevard, Gainesville, FL 32607

Starting at$X,XXX+ monthly
22
22 Photos available
4
4 Floor plans available
8.9
Review Score
38 reviews

We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who...

Provides: Assisted Living, Memory Care

Full Days, Full HeartsLife is lived to the fullest here. In fact, each day brings a brand new list of activities that add to life’s richness in some way, with dementia-friendly activities chosen for our memory care residents. Each day also brings time spent with a community of seniors who are...

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Charter Senior Living of Gallatin

1085 Hartsville Pike, Gallatin, TN 37066

Starting at$X,XXX+ monthly
10
10 Photos available
5
5 Floor plans available
8.9
Review Score
11 reviews

Yes, Charter Senior Living is a great place. It is always clean and friendly. Mom says the food is good. She's made a friend and is getting along very well.

Provides: Assisted Living

Located on scenic Hartsville Pike approximately one mile from Sumner Regional Medical Center, our charming 'town and country' community has been in Gallatin providing premier assisted living services for more than ten years. Our superior customer service, consistently high resident...

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Charter Senior Living of Brookfield

291 Federal Rd, Brookfield, CT 06804

Starting at$X,XXX+ monthly
9
9 Photos available
8.9
Review Score
3 reviews

The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly...

Provides: Assisted Living, Memory Care

Welcome to The Linden at Brookfield. Here, you and your family will find a strong and true community with personal care services that inspire and delight. Our unique focus on wellness partners with our high-end amenities allows residents to go from ‘let’s dance!” to “let’s relax,” as they want....

... Read more

Charter Senior Living of Jackson

1200 N Pkwy, Jackson, TN 38305

Starting at$X,XXX+ monthly
5
5 Photos available
3
3 Floor plans available
8.9
Review Score
14 reviews

We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and...

Provides: Assisted Living, Memory Care

At Charter Senior Living of Jackson, we offer the warmth of home, exceptional services and truly inspiring support. Whether it is assistance with personal care such as dressing, bathing or medication oversight or ensuring each resident enjoys an active, fun-filled day, we help residents gain a...

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Charter Senior Living of Pekin

2700 S 14th St, Pekin, IL 61554

Starting at$X,XXX+ monthly
5
5 Photos available
8.9
Review Score
14 reviews

There are many things, I love about Cedarhurst but particularly, I love how warm and inviting it is from the physical space to the staff. Everyone is friendly and you can tell they truly care about their job...

Provides: Assisted Living

Located in Pekin, IL, Cedarhurst of Pekin is an elegantly furnished senior living community with 61 assisted living suites for older adults with specialized needs. Our skilled, friendly, and compassionate team members are available 24 hours a day to deliver personalized service for every...

... Read more
Viewing 1-25 out of 64 communities

Reviews
for Charter Senior Living

8.5
Review Score
1,826 reviews

Review Score

1,826 reviews
8.5

Out of 10


5 star

56%

4 star

27%

3 star

9%

2 star

4%

1 star

7%

A Place for Mom has scored Charter Senior Living with 8.5 out of 10 using our proprietary review score based on 512 reviews in the last 2 years. Over all time, Charter Senior Living has 1,826 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
1,016
475
154
65
116
Date Submitted
143
291
512
Reviewer
145
1,160
451
31
Care Received
751
169
906
1061-1080 of 1826 reviews
Sort by

4.0
Karen - Family/Friend
Assisted Living
May 30, 2024
Verified Review
Definitely recommended

My mom was previously a resident at The Cottages of Fox Lake and I was pleased with her care there. While we had a few concerns, she was a difficult patient and had to be moved to memory care about 2 months after moving in, once my dad passed. I would definitely recommend The Cottages of Fox Lake as a good, safe place, especially outside of memory care, which is always challenging.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Thomas - Resident/client
Assisted Living
May 29, 2024
Verified Review
Review for Charter Senior Living of Madison

[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Anonymous - Family/Friend
Memory Care
May 8, 2024
Verified Review
Would recommend to others

The staff is very nice and accommodating. The facility is small by most standards so they are able to customize things based on the needs of the residents. Food is difficult I'm sure. It wasn't bad but pretty repetitive. Cleanliness seemed many related to the cleaning of the apartments. Often it seemed dusting may not have been done.

Cleanliness

3

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

5


4.0
THayes - Family/Friend
Memory Care
May 7, 2024
Verified Review
Wonderful staff with great communication

The Director is very open, honest and friendly, and has a genuine care and concerned for her staff and everyone at the facility. The staff that I have worked with has been very caring and kind. And willing to listen and course correct if there is a concern. The staff and the nurses were very patient and helpful. Also in my dad's transition to their facility. It was not easy however they gave the comfort that was needed and communicating everything that was needed along the way.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Anonymous - Family/Friend
Assisted Living
May 2, 2024
Verified Review
Recommended

My loved ones were previously residents at Cedarhurst of Troy and the experience was good for both of them there. The staff treated them both well. We had no issues, it was a good choice for them. I would recommend Cedarhurst of Troy to others.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Anonymous - Family/Friend
Memory Care
April 29, 2024
Verified Review
Overall very good but room for improvement

Comments: Overall, pretty good! Recommend keeping a close eye on #4, (care services) if this drops to a 2 the family will be quickly looking for other solutions. Hopefully this has been addressed, but for a period of time, there was a burn pile in the back "yard" common area. A metal trash can/steel drum that was used for burning (sensitive) documents had tipped over and charred/half burned material was spilled out on the grass. I asked [name removed] wife how long it had been there and she said at least several weeks. That left a bad impression. Lastly, All very good things to say about the staff! Hope this helps.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

4

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Assisted Living
April 25, 2024
Verified Review
Nice community with room for improvement

The staff members at Charter Senior Living are wonderful, but when it comes to the meals those are not that great.

Cleanliness

3

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

5


4.0
Anonymous - Family/Friend
Assisted Living
April 23, 2024
Verified Review
Overall Experience

Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

4

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Assisted Living
April 17, 2024
Verified Review
Recommended

The staff is friendly and helpful. My loved one likes the meals and activities. The housekeeping good. The move in process was good. We do have some problems with phone connection. I would recommend this facility to others.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
DS - Family/Friend
Assisted Living
April 12, 2024
Verified Review
Review for Charter Senior Living of Bay City

I feel the rent for the small room was high for the size. But I feel the cost of his care was reasonable.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

No data collected


4.0
Pennie C - Family/Friend
Memory Care
March 28, 2024
Nice, Friendly Facility

My sister has only been a resident at Charter for a short period of time, but so far it has been a favorable experience. The previous facility that she was living was good, but the rate increases after the first year became financially draining on her.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Assisted Living
March 28, 2024
Verified Review
Highly recommended

Good facility, very comfortable and welcoming. Staff is compassionate and helpful. Mom passed away one month after moving in, but Dad is still there. I would recommend Trail Creek Place!

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Memory Care
March 28, 2024
Verified Review
Things to know

I'd say it was an overall good experience (for the situation) the residents were always clean, I'd say the biggest issue was disappearing items / laundry but that is the nature of memory care I would have liked some fresher / healthier options - I realize it is institutional food but it seemed heavy on fried items at times.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

3

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Independent Living
March 28, 2024
Verified Review
Bartlett Reserve Review

Facility is nice. Staff are very friendly. I really like that their restaurant hours are 7am-7pm and menu has a good selection. They have so many activities for the residents. Great place! The only critique I have is that my dad has been there for 1 year and they have changed Executive Director's 3 times. That's not a good thing for an organization to have so much turnover in that little of a time. It's hard on the good staff, the residents, and their families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Sue - Family/Friend
Assisted Living
March 18, 2024
Verified Review
Recommended

My Mom did not avail herself of any activities, though she was invited and encouraged to both by family and staff. She didn't care for the food and she is NOT at all picky. That would be her biggest complaint. The Bosses and the CNAs were delightful to work with. The RNs were almost always agency nurses, so they were not as invested as the other staff members. The Director of Nursing was great as was the Facility Director and Director of Marketing. All very helpful! Communication was good, but was almost always initiated by me or my siblings. Housekeeping was fine, no clear schedule that I could determine. They were going thru a renovation of the public areas, so it was occasionally a little messy, but that was to be expected. I would recommend this facility to anyone who had long term care insurance or loads of money because they do not roll over to public aid. So if you outlive your money, you have to move. That's why my Mom is no longer there. But for someone with good money, it's a wonderful place!

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

4


4.0
Steve - Family/Friend
Assisted Living
March 5, 2024
Verified Review
Recommended

My loved one was previously a resident. Everything was very pleasant and I would recommend this facility to others.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Jonathan - Family/Friend
Memory Care
March 4, 2024
Verified Review
Recommended

The residents are treated with respect and care. Communications are inconsistent at times. The staff is wonderful and caring. The move in was easy. The food is good and plentiful. I would recommend CSL.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Anonymous - Family/Friend
Independent Living
February 19, 2024
Verified Review
Recommended

Generally, the staff are very good. My sister likes the staff. However, when calling about a billing issue, I was to receive a call back (tried twice.) A few days later, finally did get a call from the financial person. Move in was good. The rent was quoted incorrectly at lease signing, by their staff. But I think the rent is okay and a good value.

Cleanliness

3

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

5

Staff

4

Value for Cost

4


4.0
Anonymous - Family/Friend
Memory Care
February 15, 2024
Verified Review
Southern Pines

Most of staff are good. Some appear to me to be marking the clock. I'd recommend to get different levels of activities that would be of interest to the various levels of residents.


4.0
Melanie - Family/Friend
Memory Care
February 9, 2024
Verified Review
Our Experience

The move in process left a lot to be desired. It took they forever to fix the broken drawer in my mom's room and the broken toilet paper holder and the cable still does not work almost two months later. I don't think much of the doctor/nurse practitioner. I asked them for a letter from the doctor to take to the social security office about a month ago and am still waiting. I had to cancel my appointment with the SS office. Also, I had an appointment for a care meeting 3 days ago and am still waiting to hear from them. I think the meals are great. My mother seems to like everything that they serve. The assisted living side is gorgeous, but the memory care side is kind of bland and cold. As far as staff, they do whatever I ask, however it is hard for me to understand them. Most of them speak with a strong accent. I don't think they communicate with the family as much as I would like.

Cleanliness

4

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

3

Staff

4

Value for Cost

4


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