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8.5
Review Score
2940 Mill Run Road South, Huntsville, AL 35763
It's a small place. You trade in abundant square footage and a variety of activities for the comfort of a great staff to resident ratio. It really feels intimate and personal. You get to know everyone very...
The Residences at Wellpoint is nestled in the mountains of beautiful Hampton Cove, overlooking the Hampton Cove Golf Course. This innovative senior community features Independent Living, Assisted Living and Memory Care. Life at Wellpoint, is designed to restore well-being and rejuvenate the...
16 Lilac Ave, Fox Lake, IL 60020
I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep...
The Cottages of Fox Lake - A Charter Senior Living Community - is a unique, retirement lifestyle which opened in 2005. Located on a beautiful campus, each of the four assisted living homes caters to only 16 residents. Our residents can feel the warmth of home and experience individualized...
423 Covington Avenue, Thomasville, GA 31792
Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.
'BEST OF' THOMASVILLEVoted Best Senior Living Community in the Times-Enterprise Readers’ Choice Poll, our community adjoins the famous Thomasville Rose Garden and Cherokee Lake Park, and most apartments have views of Thomasville’s natural beauty. Downtown shopping, nationally accredited...
1201 Hartman Ln, Shiloh, IL 62221
We like that the facility is on one level and easy to access the main room for eating and activities. Yes, we would recommend this community to other families, but the facility is best for those that are...
You or your loved one will find a comfortable, homelike atmosphere at Cedar Creek of Shiloh in Shiloh, IL, a Cedarhurst Senior Living community.Our residents enjoy privacy, security, and a quiet lifestyle with all the comforts and conveniences of home. Our staff provides additional care, always...
220 Conant St, Danvers, MA 01923
Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.
The Charter at Danvers is a highly regarded senior care community in Danvers, Massachusetts providing assisted living and memory care services. Our stunning and inviting home-like community enjoys a prime location next to the world famous Cherry Hill Creamery and is just minutes from grocery...
105 Sunrise Cir, Franklin, TN 37067
All I have is great things to say about Charter. No joke literally everything is a 5. I was extremely impressed. I was there almost everyday and was very impressed. The fact that it is small makes it easy...
Nestled in the outskirts of Cool Springs, Charter Senior Living of Franklin Residents enjoy 24-hour assistance with day-to-day tasks in a setting that fosters independence. We recognize that a person's optimum health and well being are the result of caring for the whole person - physically,...
1373 D'Adrian Professional Park, Godfrey, IL 62035
The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had...
At Cedar Creek of Godfrey we provide truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. Whether in Assisted Living or Memory Care, our caring, compassionate staff, first-rate amenities,...
3701 W 183rd St, Hazel Crest, IL 60429
Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.
Citadel Estates is an Assisted Living Community that caters to those diagnosed with Alzheimer's disease or related dementia's. 100% of the staff are specially trained to care for individuals with Alzheimer's, Dementia and Memory Loss. Other features of Citadel Estates is its home-like atmosphere...
350 Volunteer Dr, Paris, TN 38242
We picked this community because of the location. Convenience for my Father to visit her. She had a one bedroom apartment. They allowed my Father to stay over night with her occasionally.
Designated in the 'Top Ten Places to Retire' in 'Where to Retire' magazine, the heart of the resort and retirement area of Kentucky Lake is the home of Charter Senior Living of Paris. Newly renovated in 2023, Charter Senior Living focuses on the whole person and offers excellent value. We are...
445 Middle Bridge Rd W, Bowling Green, KY 42103
5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member....
Charter Senior Living's Mission Statement is, "To Enhance the Human Spirit" and they live by that mantra. Their Bowling Green location offers independent and assisted living options, all on the ground floor, with private patios, exterior entrances and has a total of 129 individual apartments. The...
4132 Longhill Rd, Williamsburg, VA 23188
Feels like home for mom. It's a warm loving environment, staff is so kind and loving. Mom is gaining weight and has some wonderful friends she sits with at meals. They had a bday gathering for her with...
Welcome to Dominion Village of Williamsburg, a Five Star Senior Living community! We have created a small neighborhood where trained staff have the unique opportunity to develop relationships with each resident and family. We foster independence in a happy environment and strive to create a...
9900 Walther Blvd, Parkville, MD 21234
Overall, our experience at The Cottages has been a good one. My mother has dementia and is still in Assisted Living. We have been here for [date removed] years. The management team is A+. Great...
The Cottages of Perry Hall – A Charter Senior Living Community is an assisted living and memory care community with a total of 64 individual apartments. As the management company for The Cottages of Perry Hall, Charter Senior Living will be responsible for day-to-day operations and all related...
207 Uffelman Dr, Clarksville, TN 37043
The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I...
Walking Horse Meadows is a charming senior living community located in Clarksville, a bustling town in the middle of the state, 40 miles northwest of Nashville. We offer assisted living and memory / Alzheimer's care. Step inside our doors, and discover fine southern living, where excellent care...
330 Amity Road, Woodbridge, CT 06525
My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities...
Brookdale Woodbridge is an assisted living and memory care community in the upscale community of Woodbridge, Connecticut. Woodbridge is a historic city with a strong sense of heritage and is home to many of the faculty at nearby Yale University. As one of the wealthiest towns in the country,...
1125 N Edge Trail, Verona, WI 53593
They could have more activities, and I wish my loved one could eat in the assisted living side as I think the food may be better. My loved one still has her wits about her. She is cognitive unlike most of...
Cedarhurst of Verona is a senior living community located in Verona, Dane County, Wisconsin, a short drive southwest of Madison. The community features apartment-style living designed to offer residents a high degree of comfort and independence, all while they benefit from the support needed.The...
1840 Reisterstown Rd, Pikesville, MD 21208
My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to...
With more help, if you need it, it’s good to be home.Here you get to redefine your independence, build new friendships and explore new hobbies. With both assisted living and memory care, you’ll have the care you need when you need it. So go ahead and play bingo or join your new friends for...
5601 Burke Rd, Madison, WI 53718
This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any...
Cedarhurst of Madison provides truly person-directed care, taking the time to know and work with each resident as an individual and providing them with care that’s as unique as they are. In Assisted Living, our caring, compassionate staff, first-rate amenities, new community and welcoming,...
2900 Westside Dr NW, Cleveland, TN 37312
What we like the most about Charter of Cleveland is the activities available for residents and we would recommend this community to other families based on the experience we have had so far.
Located near Interstate 75, Morningside of Cleveland is a community of neighbors, each with a lifetime of experiences to share. It is more than a place to live it is a place for living! We offer all the comforts of home combined with individualized assistance. Our Healthy Generation philosophy is...
440 McLaws Cir, Williamsburg, VA 23185
These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing...
Living at Charter Senior Living of Williamsburg is a place to discover, connect and celebrate. Our experienced, compassionate team, many of whom have been here for years, makes it their mission to really get to know residents – and their families – personally. It’s how we stay true to our mission...
197 Indian River Road, Orange, CT 06477
I would tell them that it's a beautiful facility, staff seems to be very caring and attentive, safety measures are in place, the cost is reasonable compared to others we'd visited. Mom seems happy. We picked...
1001 Southwest 62nd Boulevard, Gainesville, FL 32607
We chose this facility because of the location. ratings and cost. The staff have been very responsive to family. One challenge has been coordinating medication management with the facility's doctor who...
Full Days, Full HeartsLife is lived to the fullest here. In fact, each day brings a brand new list of activities that add to life’s richness in some way, with dementia-friendly activities chosen for our memory care residents. Each day also brings time spent with a community of seniors who are...
1085 Hartsville Pike, Gallatin, TN 37066
Yes, Charter Senior Living is a great place. It is always clean and friendly. Mom says the food is good. She's made a friend and is getting along very well.
Located on scenic Hartsville Pike approximately one mile from Sumner Regional Medical Center, our charming 'town and country' community has been in Gallatin providing premier assisted living services for more than ten years. Our superior customer service, consistently high resident...
291 Federal Rd, Brookfield, CT 06804
The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly...
Welcome to The Linden at Brookfield. Here, you and your family will find a strong and true community with personal care services that inspire and delight. Our unique focus on wellness partners with our high-end amenities allows residents to go from ‘let’s dance!” to “let’s relax,” as they want....
1200 N Pkwy, Jackson, TN 38305
We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and...
At Charter Senior Living of Jackson, we offer the warmth of home, exceptional services and truly inspiring support. Whether it is assistance with personal care such as dressing, bathing or medication oversight or ensuring each resident enjoys an active, fun-filled day, we help residents gain a...
2700 S 14th St, Pekin, IL 61554
There are many things, I love about Cedarhurst but particularly, I love how warm and inviting it is from the physical space to the staff. Everyone is friendly and you can tell they truly care about their job...
Located in Pekin, IL, Cedarhurst of Pekin is an elegantly furnished senior living community with 61 assisted living suites for older adults with specialized needs. Our skilled, friendly, and compassionate team members are available 24 hours a day to deliver personalized service for every...
Review Score
1,826 reviewsOut of 10
5 star
56%
4 star
27%
3 star
9%
2 star
4%
1 star
7%
A Place for Mom has scored Charter Senior Living with 8.5 out of 10 using our proprietary review score based on 512 reviews in the last 2 years. Over all time, Charter Senior Living has 1,826 reviews with an average "overall experience" of 4.2 out of 5.
My mom was previously a resident at The Cottages of Fox Lake and I was pleased with her care there. While we had a few concerns, she was a difficult patient and had to be moved to memory care about 2 months after moving in, once my dad passed. I would definitely recommend The Cottages of Fox Lake as a good, safe place, especially outside of memory care, which is always challenging.
4
4
4
4
4
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4
The Cottages of Fox Lake in Fox Lake, IL
4.5
(75 reviews)
[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face.
4
4
4
4
4
4
4
Charter Senior Living of Madison in Madison, WI
4.2
(15 reviews)
The staff is very nice and accommodating. The facility is small by most standards so they are able to customize things based on the needs of the residents. Food is difficult I'm sure. It wasn't bad but pretty repetitive. Cleanliness seemed many related to the cleaning of the apartments. Often it seemed dusting may not have been done.
3
5
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5
The Cottages of Fox Lake in Fox Lake, IL
4.5
(75 reviews)
The Director is very open, honest and friendly, and has a genuine care and concerned for her staff and everyone at the facility. The staff that I have worked with has been very caring and kind. And willing to listen and course correct if there is a concern. The staff and the nurses were very patient and helpful. Also in my dad's transition to their facility. It was not easy however they gave the comfort that was needed and communicating everything that was needed along the way.
4
4
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4
Charter Senior Living of Hazel Crest in Hazel Crest, IL
4.2
(46 reviews)
My loved ones were previously residents at Cedarhurst of Troy and the experience was good for both of them there. The staff treated them both well. We had no issues, it was a good choice for them. I would recommend Cedarhurst of Troy to others.
4
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4
Charter Senior Living of Troy in Troy, IL
4.1
(30 reviews)
Comments: Overall, pretty good! Recommend keeping a close eye on #4, (care services) if this drops to a 2 the family will be quickly looking for other solutions. Hopefully this has been addressed, but for a period of time, there was a burn pile in the back "yard" common area. A metal trash can/steel drum that was used for burning (sensitive) documents had tipped over and charred/half burned material was spilled out on the grass. I asked [name removed] wife how long it had been there and she said at least several weeks. That left a bad impression. Lastly, All very good things to say about the staff! Hope this helps.
4
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Charter Senior Living of Annapolis in Annapolis, MD
3.9
(20 reviews)
The staff members at Charter Senior Living are wonderful, but when it comes to the meals those are not that great.
3
5
3
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5
Charter Senior Living of Newport News in Newport News, VA
4.0
(44 reviews)
Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.
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4
The staff is friendly and helpful. My loved one likes the meals and activities. The housekeeping good. The move in process was good. We do have some problems with phone connection. I would recommend this facility to others.
4
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Charter Senior Living of Madison in Madison, WI
4.2
(15 reviews)
I feel the rent for the small room was high for the size. But I feel the cost of his care was reasonable.
4
5
3
4
No data collected
5
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Charter Senior Living of Bay City in Bay City, MI
3.8
(18 reviews)
My sister has only been a resident at Charter for a short period of time, but so far it has been a favorable experience. The previous facility that she was living was good, but the rate increases after the first year became financially draining on her.
4
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Charter Senior Living of Charlotte in Charlotte, NC
4.1
(43 reviews)
Good facility, very comfortable and welcoming. Staff is compassionate and helpful. Mom passed away one month after moving in, but Dad is still there. I would recommend Trail Creek Place!
4
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Trail Creek Place Assisted Living in Michigan City, IN
4.3
(23 reviews)
I'd say it was an overall good experience (for the situation) the residents were always clean, I'd say the biggest issue was disappearing items / laundry but that is the nature of memory care I would have liked some fresher / healthier options - I realize it is institutional food but it seemed heavy on fried items at times.
4
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Charter Senior Living of Charlotte in Charlotte, NC
4.1
(43 reviews)
Facility is nice. Staff are very friendly. I really like that their restaurant hours are 7am-7pm and menu has a good selection. They have so many activities for the residents. Great place! The only critique I have is that my dad has been there for 1 year and they have changed Executive Director's 3 times. That's not a good thing for an organization to have so much turnover in that little of a time. It's hard on the good staff, the residents, and their families.
5
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5
Bartlett Reserve in Durham, NC
4.8
(102 reviews)
My Mom did not avail herself of any activities, though she was invited and encouraged to both by family and staff. She didn't care for the food and she is NOT at all picky. That would be her biggest complaint. The Bosses and the CNAs were delightful to work with. The RNs were almost always agency nurses, so they were not as invested as the other staff members. The Director of Nursing was great as was the Facility Director and Director of Marketing. All very helpful! Communication was good, but was almost always initiated by me or my siblings. Housekeeping was fine, no clear schedule that I could determine. They were going thru a renovation of the public areas, so it was occasionally a little messy, but that was to be expected. I would recommend this facility to anyone who had long term care insurance or loads of money because they do not roll over to public aid. So if you outlive your money, you have to move. That's why my Mom is no longer there. But for someone with good money, it's a wonderful place!
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Charter Senior Living of Rockford in Rockford, IL
3.4
(32 reviews)
My loved one was previously a resident. Everything was very pleasant and I would recommend this facility to others.
4
4
4
4
4
4
4
Trail Creek Place Assisted Living in Michigan City, IN
4.3
(23 reviews)
The residents are treated with respect and care. Communications are inconsistent at times. The staff is wonderful and caring. The move in was easy. The food is good and plentiful. I would recommend CSL.
5
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Charter Senior Living of Williamsburg in Williamsburg, VA
4.3
(34 reviews)
Generally, the staff are very good. My sister likes the staff. However, when calling about a billing issue, I was to receive a call back (tried twice.) A few days later, finally did get a call from the financial person. Move in was good. The rent was quoted incorrectly at lease signing, by their staff. But I think the rent is okay and a good value.
3
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4
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Charter Senior Living of Chattanooga in Chattanooga, TN
2.7
(13 reviews)
Most of staff are good. Some appear to me to be marking the clock. I'd recommend to get different levels of activities that would be of interest to the various levels of residents.
The move in process left a lot to be desired. It took they forever to fix the broken drawer in my mom's room and the broken toilet paper holder and the cable still does not work almost two months later. I don't think much of the doctor/nurse practitioner. I asked them for a letter from the doctor to take to the social security office about a month ago and am still waiting. I had to cancel my appointment with the SS office. Also, I had an appointment for a care meeting 3 days ago and am still waiting to hear from them. I think the meals are great. My mother seems to like everything that they serve. The assisted living side is gorgeous, but the memory care side is kind of bland and cold. As far as staff, they do whatever I ask, however it is hard for me to understand them. Most of them speak with a strong accent. I don't think they communicate with the family as much as I would like.
4
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4
Charter Senior Living of Bowie in Bowie, MD
4.2
(21 reviews)
There are 64 total Charter Senior Living Facilities.
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