Charter Senior Living

Friendly and clean facility with great administrative and care support staff.

I am generally happy with the care that my loved one is getting at Emeritus. However, I think the facility could definitely do a better job of keeping in touch with families and responding to family concerns. This seems to have slipped, particularly in recent months.

There are a couple of things I am disappointed in. We are there for memory care, they told me they never use psychotropic drugs, after speaking with the doctor, that's not true. The food is very high in carbohydrates with not much protein in it. As far as the staff is concerned, at first, there were some people left over from the old management that were good, and now there seems to be a bit of a turnover. They used to be Paradise and now they have new management as Encore, and they still have a ways to go to get the program together. I like the grounds, they have very nice grounds, and it's fenced so it's secure. Where we were before there was no fence so there was always a concern about memory care residents sneaking out. They seemed to have the attitude that it's not good to have a lot of medication, and that was very important to me.

The people were very helpful, during the short time we were there. There were some things that they weren't able to accommodate for, like rails on the bed. They were good while we were there, and they called us right away when there was a fall. It just wasn't the right place for our needs.

My father lives in the memory unit. The facility is very clean, has lots of natural light, and is attractive. His room has a sliding glass door (which of course can only be opened a few inches) that looks out to the pond and willow tree. There is a walking path around the pond and outdoor courtyards (all secure.) There are many activities throughout the day, including guest musicians and fun exercise classes. The only negative is the food but the assistant director is currently working with the kitchen to improve the situation. I would recommend that the family try to be as involved as possible, especially in the first two months of transition to a memory care unit. Try to be your loved one's advocate, learn the routines, and let the staff know their likes, dislikes, and any concerns.

This had the look and feel of a nursing home. We were not looking for that type of environment.

Overall this is a pretty nice place. It's clean, looks nice, and the staff are all very friendly. They always seem to be a bit understaffed, however, and I feel like my loved one needs a bit more attention than she gets normally. They're always very responsive and happy to help if I point out anything I'd like done, though. I also like the pricing structure, most of the services they provide are simply included in the base price, so you don't have to worry about the price increasing drastically from a la carte services.

They don't really deal with memory care, she was ok, but the caregivers there were not trained for memory care. They worked with her pretty well. They were mostly clean and friendly. I would use them again, if I had to use rehab again.

Staff is helpful and friendly. Common area bathrooms are not as clean as I would like. Activities are baseline, but my mom seemed to really enjoy the scenic drive through Seymour/Oxford. Some of the food is not the best quality, e.g., tomato rice soup, turkey cheese sandwich. Soup is watery and the sandwich is not substantial enough.

Everyone was very helpful

There are many things that are very nice here. But there are a couple of things that I complained about. When I moved in the shower stall was NOT clean. I complained and the lady (after cleaning it ) said "you mean you want the walls of the shower cleaned too". I know that I moved in on Sept.1 during a major holiday but things did not go smoothly, Starting Tues. things went much better. My apartment is nice, the people here are helpful and cheerful. I think that they could do a better job of cleaning( not only showers) But I do like it here. I had never seen this facility before I moved in. Food is much better than I had before

In my case, I had to make a decision really really quickly and I didn't have a lot of time but they really went out of their way to accomodate me. Once I went to the place it was much more and I winded up paying much more. Their intial response was very pleasant and they made little small gestures and I appreciated that but otherwise they had a lot of extras that I didn't know about that kept driving the price up, but I would say that on the whole they worked hard to accomodate us and I appreciated that. We haven't gotten to the point where I want to be they do try, the people appear to be nice and gentle, and that's what you need, gentle. The day of the move, she didn't act like she wanted to come, so the person who's the director, Michael, he called and said I'll treat her to a hair salon appointment and she let me get her ready and get over there. The key so far is it is more civilized.

The staff have been good and attentive. They don't communicate with us as much as some other places, but they have resolved any issues or questions that we've had. The food selection and options are only mediocre. They don't always bring the food that my parents have selected from their menu.

They have recently hired a new site director and a new chef. My relative had been complaining about the food for some time but now says it's getting better with the new chef. They also were without their van driver for transport to shopping and to appointments for a considerable amount of time.

They seem to have a lot of ownership and management turnover. They weren't very successful at all and getting my uncle [name removed] out of his room. And on his last days, they seem to be in conflict with hospice. Overall, they did a pretty good job, but I think he needed full nursing care so he was beyond what they could offer.

Very nice facility but just getting set up on activities for residents. I would recommend

The facility was bright, spacious and clean with a section for more serious care if needed. Initial impressions across the board were favorable. However, I found the level of attention my father needed was not provided as time passed. If you have a loved one there, you must visit everyday to ensure proper care.

Family members need to be on attentive to care because staff don't seem to be concerned about it. My mother wasn't eating and the only reason our family knew was because we asked. Staff apparently wasn't worried and never mentioned it to us.

Biggest complaint is food. I find staff very helpful and friendly. Facilities are up to date. Lately dinning room seems to be short staffed. There are activities scheduled for most of the day, from exercise to soap making. Choose what and if you like. As I said in prior writeups, food menus seem to be a challenge.

I can only tell you how my mom feels about it. She is in assisted living there and has helpers come in to aid in getting her to the bathroom and back. She calls me complaining many times a week to say that she waits long periods of time before anybody comes. She thinks the food there is pretty good. She never participates in the activities there, so I can't comment on them.