Charter Senior Living

The only thing that really bothers me about the place is the food. The quality of the food is very poor. Their attentiviness could be better in memory care. They could interact with them a little more.

I am generally happy with the care that my loved one is getting at Emeritus. However, I think the facility could definitely do a better job of keeping in touch with families and responding to family concerns. This seems to have slipped, particularly in recent months.

There are a couple of things I am disappointed in. We are there for memory care, they told me they never use psychotropic drugs, after speaking with the doctor, that's not true. The food is very high in carbohydrates with not much protein in it. As far as the staff is concerned, at first, there were some people left over from the old management that were good, and now there seems to be a bit of a turnover. They used to be Paradise and now they have new management as Encore, and they still have a ways to go to get the program together. I like the grounds, they have very nice grounds, and it's fenced so it's secure. Where we were before there was no fence so there was always a concern about memory care residents sneaking out. They seemed to have the attitude that it's not good to have a lot of medication, and that was very important to me.

The people were very helpful, during the short time we were there. There were some things that they weren't able to accommodate for, like rails on the bed. They were good while we were there, and they called us right away when there was a fall. It just wasn't the right place for our needs.

This had the look and feel of a nursing home. We were not looking for that type of environment.

They don't really deal with memory care, she was ok, but the caregivers there were not trained for memory care. They worked with her pretty well. They were mostly clean and friendly. I would use them again, if I had to use rehab again.

Staff is helpful and friendly. Common area bathrooms are not as clean as I would like. Activities are baseline, but my mom seemed to really enjoy the scenic drive through Seymour/Oxford. Some of the food is not the best quality, e.g., tomato rice soup, turkey cheese sandwich. Soup is watery and the sandwich is not substantial enough.

Everyone was very helpful

I thought this was nice, it would have been my first choice if I went the assisted living route. It just seemed bright and clean and just left a good initial first impression.

There are many things that are very nice here. But there are a couple of things that I complained about. When I moved in the shower stall was NOT clean. I complained and the lady (after cleaning it ) said "you mean you want the walls of the shower cleaned too". I know that I moved in on Sept.1 during a major holiday but things did not go smoothly, Starting Tues. things went much better. My apartment is nice, the people here are helpful and cheerful. I think that they could do a better job of cleaning( not only showers) But I do like it here. I had never seen this facility before I moved in. Food is much better than I had before

In my case, I had to make a decision really really quickly and I didn't have a lot of time but they really went out of their way to accomodate me. Once I went to the place it was much more and I winded up paying much more. Their intial response was very pleasant and they made little small gestures and I appreciated that but otherwise they had a lot of extras that I didn't know about that kept driving the price up, but I would say that on the whole they worked hard to accomodate us and I appreciated that. We haven't gotten to the point where I want to be they do try, the people appear to be nice and gentle, and that's what you need, gentle. The day of the move, she didn't act like she wanted to come, so the person who's the director, Michael, he called and said I'll treat her to a hair salon appointment and she let me get her ready and get over there. The key so far is it is more civilized.

[name removed] only stayed 22 days. He passed away. I was impressed at first. [name removed] had trouble with seeing. At meals they sat food down and walk away . Sometimes spilt his drink. He did not like food. I truly think they were not truthful with ME.HE WAS UMHAPPY and so was I. So I was bringing him home. He had cold and uti. It took to long to get any thing done. I'm very disappointed with them

My dad was only at charter for almost four days-he was moved from the hospital and during the move something happened and he was in more of a non-responsive state. We came from a facility that was terrible so having my dad die in a place where the staff was very knowledgeable, compassionate and trustworthy was a blessing. The night nurse [removed name]was especially kind and helpful. [removed name], the wellness coordinator was easy to get a hold of and very supportive. Some things we noticed while we were there, was that they were very short staffed. One night there was just one aide. Luckily my dad didn't need much at this point and we had hospice also. On the negative side after my dad , I tried calling every day for two weeks to find out what funds would be returned since we only stayed a total of four days and it was impossible to get a hold of anyone. They were always in a meeting. They tried to call me back once, but didn't leave a direct callback number. Finally, I emailed her. We expected the [removed rate] initiation fee would be gone and probably charged for a week. The total we paid was about [removed rate] and we got [removed rate] back which I think is ridiculous since he was there such a short time and needed minimal support from their staff. The facility is super clean, inviting and updated. After my dad died, they did recognize him in the veterans program and [removed name] -one of the directors -came to the funeral home, which was nice.

The staff in general seem a bit distant. I wasn't able to establish a relationship. I did not witness a strong relationship of the staff to my family members residing there. There was one nurse who seemed proactive but she was disappointed with the lack of upward mobility and possibly wanting to look for new opportunities. The PT person seemed very proactive and genuinely engaged with residents and family. After some initial upheaval and doubts about the trustworthiness of the staff, my family residents seem to be happy there, but I have limited contact with them. I do wish I could find a way to get staff to assist me with communication. I have had limited visits to the facility so I provide this assessment with hesitation.

It is my Aunt in Charter Senior Living. The facility is nice but there seems to be much turnover there which is concerning. My Aunt is comfortable as much as one can be not living at home. I have relatives in Hopkinsville who regularly visit and oversee her care since I am in Louisville.

Memory Care is an excellent option for those needing daily supervision. Unfortunately, for dementia patients, staff must be highly specialized professionals. Additionally, the oversight in the Memory Care unit would greatly benefit from the infusion of technology to improve accountability and supervision.

I really liked the facility and the staff. My complaint is that they don't take Medicaid and the 30 day notice rule. My dad was there for about 3 weeks and we had to pay for 8 weeks.

There was a core group of about four staff members who were wonderful for Mom and loved her. They were very, very upset when she passed away in July. The director of the facility was absolutely no help with anything. And if they felt like the staff was getting too close to a family, they would either move them to another floor or fire them. I don't get it. Several of the best workers they had got let go because they targeted them until they ran them off. At one point the air conditioning went out and it was out for over 8 weeks this past summer when it was so hot. The director bought box fans for the offices but none of the residence rooms. The director bought portable air conditioners and put them in the offices. At one point I found mom sitting out in the Commons area Overheated And very sluggish. I don't know if they have the air conditioning fixed as of this point or not. In the winter last winter the heat went out for a while. So it was very frustrating. I finally went to the director and said I'm going to go out and get one of these fans from the building and put it in my mother's room. She said which one are you going to get? I said you tell me. After that is when a portable air conditioning unit showed up in my mother's room. I don't like the way they treat staff who are doing a good job. They brought in a lady who is a nurse over the staff and she spoke the staff and to the families of the residence in a very non-respectful way. We were to the point we were going to try to find Mama another place but she started transitioning with her dementia and we just decided to stay there. The only reason she got as good of care as she did there was because my sister and I were there everyday. We took turns and went on the opposite days. So the facility and staff knew we were going to be there.

As with any place, there are great team members and some mediocre. We have been fortunate to experience decent care. There have been many staff changes throughout the year. The current leadership team has only been in place a short time, so I'm anticipating improved services and more stability with staff. Team members are very friendly. The Assisted Living section is very lively. I would like to see a similar activity level in memory care. With a little more structure and additional staff this will be possible. Food/dining - there is good variety/Meals are on a consistent schedule.. Overall, Charter has been a good place for my Mom.

The staff have been good and attentive. They don't communicate with us as much as some other places, but they have resolved any issues or questions that we've had. The food selection and options are only mediocre. They don't always bring the food that my parents have selected from their menu.