Charter Senior Living

I would recommend that you make sure that your loved one is placed in the right program. If your loved one has memory care issues, I would recommend they go into the memory care unit. The memory care unit is more expensive. The food served had generous portions, along with cookies.

The first impressions were great; looks clean, no smell, and told about activities. My mom was in the memory care so the doors were locked all the time. You need someone to let you in and out. There were times when I was visiting there where I couldn't find anyone around to let me out. I was also felt nickel and dimed over things. I didn't want some services but were forced to pay for them. We were encouraged to let them take care of the medication but a few times when I was there they, we were giving the wrong medication. I know it is hard to manage all of the different residents but there was a resident that constantly went into rooms taking things. The good news is the staff knew where to retrieve the stuff. Eventually we needed to lock the door when not in the room. The big disappointment is mom fell and no one was able to say what had happened. She ended up with a broken hip and they felt the risk was too much to take her back even though they provide care for people in wheel chairs. It was difficult to communicate with them during this time. Emails were not returned and their charges were automatically deducted from mom's account. After 2 months we were able to leave and have found a new place for her. She can now walk with a walker when she has too. We wish the communication was better with the front office and that they payment reduction plan when you are paying for an empty room (2 month after they refuse to take her back). At one point a relative came to visit and the caregiver unlocked the door and discovered mom was not there and didn't know why. This was a couple weeks after she had left. Maybe the communication with the staff could be better too.

The facility is neat and clean. Most staff is friendly and helpful. Dining staff is less caring. Food is just ok. Limited choices and staff is not accommodating to help residents with choices. If the resident doesn’t eat, no one checks as to why. Aides on the floor were very nice and made sure the rooms are clean. There are activities that most seem to enjoy. Music seems to be very popular. There is a hair salon in the building. Would have like more communication from the staff about the resident’ health and well being. Never saw a health plan as in other facilities.

The activities here seemed geared more towards women. Dad did not like the food. This is an older community, however they do try and keep it clean. This community was all that was available at the time we needed one. The staff are the strength of this community. They are all really nice and seem to care about the residents. They have all been there for many years and are from the area. They did work with us, unfortunately this community was not the right fit for dad.

Nursing Med Staff and CNA's do not put in place procedures to adequately provide consistent care. Following through on In-House Doctors orders for new medications or tests is constantly overlooked. Nursing aide assistance is inadequate which includes coming within a reasonable amount of time when a residents pushes their help call button. (I was told within 15 minutes sometimes we have waited for an hour).Giving my mom her twice a week showers is a hit or miss. I'm not notified if my Mom's medications run out and if I am its after they have run out (I discover for myself she's not getting them) I visit my Mom almost everyday so I have first hand knowledge of the inconsistent care my Mom has received. It all depends on what nurses and CNA's are on the floor because some do their jobs professionally others don't. Directors have been informed of these shortcoming but nothing improves. The Dining Room Food preparation and selection needs improvement. I feel as if I have to visit my Mom everyday just to make sure she is properly cared for as I was promised she would be. Our family now takes her home each Friday,Saturday & Sunday just so we can make sure she's not [Removed].For those residents that don't have loved ones visiting I'm concerned about who is their advocate. My Mom has been a resident for over 3 months. Also we are still waiting on the wheel chair that was ordered the 3rd week of January.

This is a decent community, but there are improvements that needs to be made. For the most part they do a good job with the cleaning. The staff is good, but I do feel they are over worked and under paid. I think the management is more concerned about making a profit, rather than the care of the residents. There are activities offered for the residents. The food is decent. Overall it has been a decent experience.

The facility is laid out wonderfully for people with dementia. There are several very devoted caregivers and nursing team. Other than that, we have been disappointed at the rate of turnover in the staff and the crisis management style. The building is old and in need, although well maintained. The company that bought the facility is just concerned with making money. That is apparent after being there for a little while. There are other facilities that cost less and have more consistency.

The food is terrible! You get better in a hospital. Straight out of the can or package. This place costs a fortune. They should be receiving well prepared, nutritious food. Not many activities. This facility also lacks an exercise room.

I definitely would not recommend this place to anybody. It's way too expensive for the care that they get. A lot of the staff was just sitting around on their phones. My father was very rarely brought to an activity. Some of the staff members were rude and unpleasant. The executive director takes your complaints very lightly. definitely not worth $[fee removed] a month.

There is a lot of room for improvement at Mallard Cove. They could improve on the bathing, nail trimming, help with eating, bathroom cleaning, laundry, and room cleaning.

They had a culture issue where the aides ran the facility- bullied the nurses and anyone new trying to do a good job. They were rude and sometimes demeaning. The Director and Business manager were too new in their roles to fix it, and we lost trust. Some of the activity personnel were very nice, but it was too unpredictable. The residents were great and the process affordable, but we had to get mom out of there.

The place is beautiful and peaceful. Clean. They are very short staffed. We had to break my mother out of the place as they left her sitting in a chair for 16 hours without any attention. They didn't feed her take her to the potty nothing. We do not recommend the assisted living with this facility. No staff. It was crazies running the looney bin. When we found her in this state she had desperation in her eyes and she smelled. There were no attendants around and I had to continually go to the other side to get help.

My loved one is currently a resident at Charter Senior Living at Woodholme Crossing and the experience has been okay overall, so far. I'm not sure if I would recommend this facility to others as of now.

I gave someone there who is in the office my moms paperwork to go to the doctors and to set a ride so she can get there. They had enough time to do so. My mom calls me and they lost her paperwork. So she couldnt make her appointment. And we couldnt remember who she had to see. This is very unprofessional. And they never called me back to see if it got fixed.

My mom's room continuously had bugs in the room. This went on for over a year I had to move her out of there. They are all about the money there, mom also did not have hot water for a month.

There has been a huge turnover in staff/ mgmt. My loved one has had her Apt cleaned 2-3 times since her move in ( going on a year) And the sheets/ towels ( part of the contract) haven't been washed. Family has had to do it. On a + note. It's under new Mgmt so I'm holding out. My loved one can be difficult but they are Not Raising the rent. So maybe my score will be a little higher. As if she were at any of the other places we toured she would be paying more. ALL of the staff are great! They get along with my aunt and always are helpful. Maybe it's just ME. Guilt? Did we choose what was best for her? Or for us? It's been an adjustment due to no Maintenance staff, nursing shortage, no activity staff, van was " in repair". Things are moving along now. New Maint. Man

We have taken mom out of Cedar Hurst due to numerous problems, recurring issues, and lack of resolution. Numerous issues some that were not addressed or resolved. Friendly until issues were attempted to be resolved. Again unresolved problems that were a quality of care problem. Missed meals, poorly prepared meals, raw meat and when unable to go to dining - missed meals that were to be brought to the unit. In my observation there seemed to be activities that covered a broad spectrum-but other issues overwhelmed the overall experience. Poor or non existent management, medication management issues, insects, food , and non working emergency cords and wearable buttons among others. We taken mom out of the center and still have lingering issues and concerns. In my opinion Cedar Hurst operated in violation of State of Illinois health department regulations regarding onsite manager mandates during our time doing business with them. Whether that has been corrected now I'm unsure. But either no management at times or employees changing frequently with those that were there scrambling or unsure who was responsible for certain services. Uncomfortable situation is being nice.

The reason for our ratings is because not everything has been what we were told during the initial tour. They have a high turnover of staffing, and there is no push to include activities for the residents.

My father had pretty advanced Alzheimer's and so we were specially looking for a memory care facility that we thought had a higher level of care than others, but it turned out that wasn't the case. Initially my dad needed some assistance with eating and prompted to drink water, but they were not really able to provide this consistently, resulting in him being hospitalized twice with severe dehydration and lost a lot of weight. He also had several falls, many in the middle of the night, so it was just not enough supervision for the state he was in. In retrospect he would have been more cared for in a hospice facility or more a supervised hospital care type center. After the two hospitalizations, my dad passed away only after being in the facility for less than six months. Several other patients passed away within weeks of him, which I'm sure happens, but many were from declining after falls, some covered in bruises , etc. I would recommend the facility if patients do not require assistance with eating/drinking , are able to communicate and somewhat independent without fall risk. This facility had little activity programming.

Lots of problems there. Very short staffed. Staff not trained well to help Alzheimer's residents, etc., etc., etc. My adult children were there a whole lot caring for their dad because staff didn't. They saw it all. They put on a show when a tour is coming. They make a nice meal with nice plates and silverware, music on. Other days it's flimsy paper plate, cheap plastic forks that break in your mouth. No music! They brought in extra staff when an inspection was coming and cleaned things up. They need to come unannounced?? Also, one person got outside alone at night when doors are suppose to be locked. Alzheimer's patient. They kept that quiet but my kids saw it all.. this place has the lowest ratings. I believe in the 30's Also, missed giving my husband his meds at times or very late at night! Terrible place!