Charter Senior Living

It was excellent, I highly recommend it! We used the respite services for two weeks. The staff is really excellent, everyone who works there is great. I would use them again, I am very pleased, I would use them for a permanent placement too. They are a little on the expensive side. It is strictly Alzheimer's and dementia. They have 64 beds in four neighborhoods with a central area, where they can do activities and where they offer services. They have a very nice outdoor area, with a lot of freedom for the individual. Everything is done like it would be at home for serving food. They were able to take care of her extremely well.

Wonderful place the day my father moved in the director Eric walked up to my father and said welcome home he made the move in so much easier for us and my father. Anything I have needed wether it was information or postponing moving my father Eric went out of his way to help. The caregivers, activities directors, receptionist , nurse and all the employees are all wonderful and make not only my father feel at home but his family too. So happy I chose Arden Courts of Hazel Crest.

The only problem is a slight dietary concern. They are on top of everything and really address one’s concern. I’m extremely pleased with this community. They have a lot of activities. I’m very happy with choice we made.

It's clean, and the staff is friendly. They have plenty of activities and are quick to respond to requests or concerns. My mom and dad both like the food. We liked the location, and how outstanding the people were. Once I saw it, I realized there wasn't anything else that compared in the area. It's like night and Day compared to McKendree Village.

My loved one has been at Meadowmere Northshore for one week. Everything is going well. The staff is exceptional. The meals are wonderful. Our loved one is involved in activities, which she wasn't before. She is happy, which we are grateful for.

We have had a positive experience here. They are clean and friendly. Mostly Lynn was a big help with the getting in process. That was great! Lynn was very, very, helpful. This was a long road for us, and they were very patient and helpful, and very accommodating.

Mom was ready to move in at the 1st visit. Cristy was a dream to work with and the staff and residents are truly happy to be there. A Big Bang for the buck.

It’s a homey places, not medical, not institutional. It’s a home setting. She doesn’t have any complaints about the food, but it often needs to be warmed up. They do exercises and bingo. They went to the casino. Today we did putting. It’s the nicest, cleanest, and homiest. My mom can come and go as she pleases

We really liked this place and if we hadn't had to move out of state we would have had her stay here. It was like an apartment feel. They were nice and we really liked them.

You were very helpful in a time of great stress.

Very favorable impression. Nice facility, seems they will get the care they will need. Residents seemed content. Looks like a lot of activities. Only concern is price. We're scheduling an assessment to see what their actual needs are and pricing will be determined after the assessment. This is at the top of our list for now.

We really have no complaints at all! The price is very fair and the location was great! It's close to my work and close to home! We haven't heard anything negetive about the food, and I would definitely hear something if she didn't like it! It's a very nice facility and everyone is very friendly!

The facility is very clean and all the staff are very pleasant. It's obvious the employees like working there. Everyone works together as a team to make sure my dad's needs are met. The staff went all out in helping us get my dad settled in, from putting in additional shelving in the closet and helping us hang my dad's curtains to make it look and feel like his former home. I also like the fact that there is a doctor who makes house calls there once a month, and the house nurse keeps all the records, so no need to worry about how to get him to and from doctor appointments.

Very nice facility. Efficiency unit should be just fine. Clean, numerous activities.

By the 3rd day Mom (95) with moderate dementia who was extremely frightened and overwhelmed the first day after living in a tiny 2 bed nursing home room for 3 months, was saying, " I feel really comfortable here." All the staff (including administrators) is actively involved in keeping her safe, giving her respect and love, and getting her involved in the community. She is wheelchair bound and unable to do anything for herself, and I have felt the greatest relief knowing that she is not sitting and staring at the 4 walls all day. I really feel that the Lord led me to this place. In the first week, at least half the time, I have had to go searching for her when I visit because she is at an activity. The CNA staff is completely willing to do things the way I want them done for her, and put my requests into her care plan so each shift knows what to do. Grand Victorian is on a mission to love and respect the aging, and make their last days filled with light and friendship.

Overall, my loved one's stay here was good. We were grateful that they were able to accomodate our needs on such a short notice. There were really some awesome staff members there. There, of course, were some issues we encountered and some hurdles to jump over, but overall, it was a pleasant experience.

They are EXCELLENT! The price tag is high, but it's expected with the service you receive. These people are truly exceptional! They are professional! What is really special is that they really adopt these people and take care of them like their children. That is really why I was sold. The personality of these people is just so special! I have nothing but good things to say, and I would personally recommend them to ANYONE!

I have ben completely satisfied with Provision Living. The care & evaluation my aunt has received has been top notch. My aunt has adjusted beautifully even though the first day was quite challenging. The staff handled my aunt's reluctance & probably fear in a very professional manner.

It seems that the have been in a flux, it seems to be taking a long time to get things set up, and it seems to be a struggle to get pictures hung, and things. I think it's the staffing, they could use more staffing. I think they could integrate new people a little better. It can be a little ciquey there. The food is pretty good. It is a good value, and I like the layout, it is good for walking. The executive director and office staff are all very nice, they really made the difference in my choice. They were very accommodating and they were very straight forward.

I was very impressed by what I saw here, I'd give them top marks across the board. It was a very nice looking, clean facility, and the staff were all very friendly and professional. The staff were all nurses, which is something you don't generally see in these types of communities.