Charter Senior Living

She settled in extremely well, we were very impressed with the program. We were quite happy to see the levels of activity that the staff had the folks doing there. If her resources had been more extensive we would have left her there. They handle advanced dementia and Alzheimers patients, so the level of care is a little higher which makes the price go up a little. She seemed quite happy with the food. She didn't really want to leave.

They've been wonderful, there hasn't been a single thing I can think to complain about but suppose their portions for meals could be a bit bigger for guests! Finding this place has really been a blessing. Everyone we've spoken with, from the aides to the director, have been very friendly! I like that it is all one building, as a few of the communities we looked at had outside portions that would have made getting around difficult for my loved one.Thank you Mandy and staff for making the decision so much easier.

My loved one seems really happy here. They provide great service here, and for an affordable price. It's a nice looking, clean place, and it has a nice comfortable atmosphere. It feels more like a home, and not a hospital like some nursing homes do. The staff are all friendly, and they provide lots of activities to keep people out of bed and active.

They could have maybe a few more activities. The food is good, I think they could use a few more vegetables, it's a little on the fatty side, but it's food they grew up with, and they seem to enjoy it. They were very friendly and everybody said hi when we toured. Even the resdents are friendly they talk to each other and smile at one another, they even talk to the residents that are less responsive. She has a buzzer system on her wrist and they responded right away and called me right away when she had to use it.

This assisted living and memory care campus is like a luxury home with an amazing staff who is always providing loving care for my mother who has resided there for more than 3 years. The small home environment with no stairs is perfect. Great activities and the meals are really good. Even the grandkids love to visit their grandma. I thank the staff for taking such great care of my mom! Thank you!

Ready for my visit. Clean, Friendly staff. Residents seem happy and content. Rooms and outdoor areas are lovely. Will go back for lunch to try the food.

We're very pleased with this community. It is a nice looking place, and everyone is very friendly. It took a bit longer than it should have for Mom to settle in, since there is a lot of staff turnover here, Mom had to get used to new caregivers more than once. She has also had some issues with the food, but she brought up her complaints with them and they resolved them quickly.

I am just waiting for my mom's long term care to be excepted. We put a deposit down. All 3 facilities we toured were all very nice & professional. And were described very well by my adviisor. Great job!

We were referred to this location by another Emeritus community who did not have openings, and this one has worked out great so far. It's a nice looking place, and everyone has been very friendly. They provide the 24/7 care that we were needing, and had an immediate opening. It was a very urgent search, and I was glad to find somewhere so nice when we needed it.

Wonderful environment. All on one level. Spacious rooms/apartments and nice landscaping. Concern about no fencing around lake area with hill that one could topple down but alarms on doors are helpful. No info available on cost during visit but very enjoyable visit.

We had a group of 5 touring AL communities. I had rescheduled this tour by e-mail, but this led to some confusion. Despite this the Emeritus people recovered quickly and served us tea and cookies as a welcome. After our tour we were served dinner in a private dining room. Everyone was very helpful and did what ever then could to make our stay enjoyable. A few days later, when my father was being evaluated by the Emeritus nurse, she recommeded that he go to the ER. He did and he was found to have pneumonia. I signed him up at Emeritus the next day.

We've had nothing but good experiences with them so far. The staff were very friendly, and during our tour we saw that they greet everyone by name, which was good to see. Everyone is very friendly, and the place is very clean.

My father-in-law is difficult. He has mild dementia and he's not always that easy to deal with. I think they've done a really nice job being accommodating. He looks like he's being taken care of more than he has in years. He's doing better so it's all good. It's clean, it's friendly, and he's eating balanced meals. He's not that social but if he were a social person, we notice that there are a lot activities that he has the option to get involved in. They're doing a great job.

It was obvious that Nancy Therrien is in the right profession. She was extremely pleasant and professional. She made mine and Mem's visit truly enjoyable. In fact, every staff person we met was pleasant and every resident we met seemed very happy with Emeritus. The facility was clean and beautifully decorated. Being a dog lover, Mem especially enjoyed meeting their resident dog, Ace, a rescued Cocker Spaniel. Our only current concern may be the same with all facilities comparable with Emeritus, which is the monthly cost. Right now, Mem could afford a shared unit with a private locking bedroom and a shared sitting area (very small), kitchenette and bathroom. The bathrooms were very nice and safe. Nancy felt that the shared room would be a good option for Mem because she seemed to be a person that would enjoy spending a lot of time away from her room in the common areas. We discussed the possibility of the shared unit to start, and possibly selling her house and using the money to supplement her monthly income for a private unit.

We like Quail Run. The staff is great. I love the staff and the nursing staff is great too. My mom is comfortable and happy. It a nice place. I'm glad we chose that one for mom. I think they can gear their activities toward the residents more. The activities are kind of a general thing. They have some in each building and mom participates in a lot of them but there are some that can't. It would be nice if they had something that everyone could participate in.

It was very nice and beautiful, and the staff was extremely friendly. They strictly catered to people with Alzheimer's and my mom didn't qualify. She had several days where she was completely out of it so I wasn't sure quite what I was looking for when I toured, but the confusion ended up being only a temporary thing.

My aunt spent two weeks while I was on vacation. My aunt was very well cared for, and was very happy during her stay, staff was wonderful,

Very clean and bright. This was a second choice for us.

They charged $150 a day for respite and that is very reasonable! The care is great. I just loved them! I loved the convenience of the location, the staff, everybody! I mean the whole place is just so overwhelmingly friendly. My aunt was there and they're excellent. I would recommend this place to the entire world! They are so good. Respite was all I needed it for and it was amazing!

I found the Fountains of Troy through Shelia at A Place for Mom. My sister and I had been looking for an Assisted Living facility for my 80 year old Mom with mild dementia for over two years all over the Southern IL region and in STL. We also looked at private nursing care. I have toured many places and talked to several AL directors and staff members over the past few years. I can say without hesitation that the Fountains of Troy is the best I've seen. It started with Michele and Stacy, the Director and Site Manager. They were both extremely kind, responsive to our questions and clearly cared about the residents. They were accommodating to my Mom's needs. The rooms are not the largest I have seen but I have seen a lot smaller. They are nicely done though and most rooms have a great view of the pond or cornfield. The have nice bay windows. The Fountains of Troy has a wonderful Activities Director too and there seems to be a lot going on if the residents want to participate. There is sufficient staff and every time I go to visit someone is checking in on Mom or coming to remind about meds. My Mom said the food is "okay" but I have eaten there and the food is very good. What is great about the Fountains of Troy too is that that there are really nice common gathering areas scattered around the place. Right down the hall from my Mom's room is a nice sitting area with a big screened in porch. Overall the price is right too. My Mom is getting level 1 care. Many places have crazy add on's and such that can add up fast.