Charter Senior Living

Beautiful facility...welcoming, bright, and cheery. Staff was helpful and friendly. We loved this place.

Near family's work. Every apt is asst'd living. Many levels of help as needed. Studio, one-bedroom, two bedroom. All-inclusive pricing--all personal care, meals, housekeeping weekly, [all]laundry, xport to dr, shopping, outings, personal care svcs (med mgmt, bathing, grooming, acts of daily living), escorts as needed. On-site therapy, as ordered. Med Director on site. Studio $2400 w/sm kitchenette, One-bedroom 3000, two-bedroom 3400. Built in 1987 Drees. Private Owners One bedroom avbl now--VA OK.

Culturial programs. Convenient for Mom. Located outside the beltway.

I would be willing to move into this community. It is very pretty in the spring. I wish that my loved would have been able to enjoy it longer. The staff were very friendly and a lot of them were from an agency but most of them were very friendly and very good at there job there were just a few as always that were not as good as the other workers that were there. This was a very pretty place but unfortunately we were there in the late winter and did not get to see it in the spring.

Overall Bartlett Reserve is a great community. They are 55+ community; however, they need more residents towards the younger age population. My loved one loves the exercise class that they provide. The location of the community is good, as it is close to shopping and a strip mall for other activities in the neighborhood. The meals are great along with the time they are served. The staff are great to work with.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

I like the friendliness and feeling of family here. The reason I ended up choosing Charter is I felt confident my loved one would be taken care of based on interactions I've had with the staff, including the director. In my conversations with the director, I felt we were aligned and had some of the same things going on in our lives. She made me feel assured and understood. I like the care they're providing, the way my loved one looks and is dressed. She looks very sophisticated.. If you didn't already know she has Alzheimer's, you'd never know it looking at her. Activities have been great. I've seen dancing and an Olympic themed activity. They post pictures on Facebook, and it's great to see the residents involved in positive and stimulating activities.

Our loved one immediately fell in love with Charter Senior Living, and so far she has had no complaints about the food. She says there are always activities to participate in, and there is something going on each day. She is very happy there so we are very happy with our decision.

no awareness of inside of building since Covid. but staff very responsive and my aunt has adjusted very well to change in living. says she likes the food and staff keep me informed with any changes. a great move for my aunt.

I can't thank you enough for all your help with my mother's move to apartment 4309. I'm happy to say that the move out is complete. [name removed], her caregiver has been especially kind to Mom through this process. This was a tough transition for Mom after Dad's death, but she is so happy in her new place and credits it all to you and your gentle guidance. To say that she is happy at Mallard Cove is an understatement, I will travel back to NJ content that my mother is in good hands. The maintenance staff was wonderful and with the exception of a minor repair, everything has been taken care of - hats off to [name removed] and his very professional crew! Kudos also to [name removed] at the front desk for all her assistance with conveying important information to Mom, and coordinating/disinfecting all the online purchases which arrived. She does a great job of making sure all the residents here are safe. Please take good care and on behalf of my whole family - thank you so much!"

This is a wonderful staff, they are very attentive to the residence and very friendly. They put their residence first, very easy to work with and the facility is very well-maintained and kept up well!

I am enjoying living at Bartlett Reserve. The staff is friendly and attentive. When life returns to normal here, we will enjoy many of the activities offered here. My only 1/2 star is for the food, since it's prepared and delivered to each apartment, and it has suffered under the current circumstances.

Been here nearly 8 yrs. - We are well staffed and near to stores. - When you com here you will get the feeling of being home. - Pleasant staff and free style dining, like no one else in the business

Very clean with very polite, caring and professional staff. Food prepared is top of the line and very well presented.

We chose Bartlett Reserve to host my mother's 100th birthday celebration. I'm glad we did.  With their well-appointed multi-purpose room, Bartlett met the challenge with great success.    They created a party environment for 120 guests that answered all of my needs.  People could mingle with ease.  Designated space allowed singing and dancing entertainers to perform.  My brother played the grand piano. A corner set with upholstered chairs allowed Mom  to hold court (resulting in priceless photos).  Ample seating gave guests a place to rest.   Guests could see and enjoy the slide show we brought in (and there was a long life to see.)   Tables covered with white linens displayed food and drink, gifts/cards, and the cake. Bartlett catered a delicious, filling menu of  heavy hors d'oeuvres tailored to my suggestions.  The evening ran like clockwork.  Everything in place.  Professional hospitality at its best.  I had no worries.  Thank you executive director [name removed]. Thank you food and beverage  director [name removed].   I give  "5 stars"  to Bartlett Reserve.

My father is in Memory Care at Willow Pointe. I live nearby and visit 4-5 times a week. The staff is very friendly and attentive to the physical and emotional needs of the individual residents. They make it a pleasant place to be. I wish they had more varied activities for the residents.

Staff is friendly and knowledgeable. Location is great, beautiful Landscaping. Pricing is the best locally. I highly recommend the Landings!

My Dad and his wife have lived in the facility for 3 months now. The staff has taken great care of my father on a day to day basis, and when special assistance is needed. The staff are always very friendly and accommodating. If the staff identify a personal issue with either my Dad or his wife, they share the information with the spouse so they can work together to resolve the issue. The cafeteria staff are friendly and consientious of their meal needs. Both residents have special needs for their meals. The staff work to provide options that will allow them to have a healthy diet while not feeling like they are missing out on the foods they really enjoy. One other aspect that I've truly appreciated is that the facility works to meet the needs for my dad, which are part of the monthly rent, not an additional ale carte charge. One last comment, the staff really want to make sure the residents are engaged. They actively include them in events that are scheduled, make sure they are aware. They are also open to new activity suggestions. My dad and his wife have really acclimated well to this new environment and have become active members of the community. Mallard Cove, thanks for taking such great care of my dad!

Recently, My wife and I took a tour of this facility in search of a home for her mother. We have been across many facilities in the area and nothing really stood out from any of them until we met the director at Augusta Gardens. She really went above and beyond to make us feel at home and had every answer for all of our questions. Yet the reason she stood out the most was because of the level of concern and sincerity she showed during our time together. The facility is older, but you can tell the staff works to keep it in shape. There was a staff member painting the outside shutters when we visited, and whatever they were cooking for lunch smelled amazing. We are leaning towards this facility because of the pride that shows that they are putting in the facility and care given during our time there.

Recently, My wife and I took a tour of this facility in search of a home for her mother. We have been across many facilities in the area and nothing really stood out from any of them until we met the director at Augusta Gardens. She really went above and beyond to make us feel at home and had every answer for all of our questions. Yet the reason she stood out the most was because of the level of concern and sincerity she showed during our time together. The facility is older, but you can tell the staff works to keep it in shape. There was a staff member painting the outside shutters when we visited, and whatever they were cooking for lunch smelled amazing. We are leaning towards this facility because of the pride that shows that they are putting in the facility and care given during our time there.