Charter Senior Living

Located in a lovely area...very quiet and peaceful. The dementia cottage has lots of light and offers a secure outdoor space. The rooms are nice and clean.

great place

I took a tour of this facility and liked it very much. I still have much more footwork, but this is one I think she would like.

The tour was conducted by director and she was excellent. The facility is charming, clean, safe and inviting. Satff were able to work with us and accomodate financially accommodate us. The room offered is outstanding. I believe he will receive the care needed.

Beautiful facility...welcoming, bright, and cheery. Staff was helpful and friendly. We loved this place.

Near family's work. Every apt is asst'd living. Many levels of help as needed. Studio, one-bedroom, two bedroom. All-inclusive pricing--all personal care, meals, housekeeping weekly, [all]laundry, xport to dr, shopping, outings, personal care svcs (med mgmt, bathing, grooming, acts of daily living), escorts as needed. On-site therapy, as ordered. Med Director on site. Studio $2400 w/sm kitchenette, One-bedroom 3000, two-bedroom 3400. Built in 1987 Drees. Private Owners One bedroom avbl now--VA OK.

Culturial programs. Convenient for Mom. Located outside the beltway.

I would be willing to move into this community. It is very pretty in the spring. I wish that my loved would have been able to enjoy it longer. The staff were very friendly and a lot of them were from an agency but most of them were very friendly and very good at there job there were just a few as always that were not as good as the other workers that were there. This was a very pretty place but unfortunately we were there in the late winter and did not get to see it in the spring.

Overall Bartlett Reserve is a great community. They are 55+ community; however, they need more residents towards the younger age population. My loved one loves the exercise class that they provide. The location of the community is good, as it is close to shopping and a strip mall for other activities in the neighborhood. The meals are great along with the time they are served. The staff are great to work with.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

I like the friendliness and feeling of family here. The reason I ended up choosing Charter is I felt confident my loved one would be taken care of based on interactions I've had with the staff, including the director. In my conversations with the director, I felt we were aligned and had some of the same things going on in our lives. She made me feel assured and understood. I like the care they're providing, the way my loved one looks and is dressed. She looks very sophisticated.. If you didn't already know she has Alzheimer's, you'd never know it looking at her. Activities have been great. I've seen dancing and an Olympic themed activity. They post pictures on Facebook, and it's great to see the residents involved in positive and stimulating activities.

Our loved one immediately fell in love with Charter Senior Living, and so far she has had no complaints about the food. She says there are always activities to participate in, and there is something going on each day. She is very happy there so we are very happy with our decision.

ratings above

no awareness of inside of building since Covid. but staff very responsive and my aunt has adjusted very well to change in living. says she likes the food and staff keep me informed with any changes. a great move for my aunt.

I can't thank you enough for all your help with my mother's move to apartment 4309. I'm happy to say that the move out is complete. [name removed], her caregiver has been especially kind to Mom through this process. This was a tough transition for Mom after Dad's death, but she is so happy in her new place and credits it all to you and your gentle guidance. To say that she is happy at Mallard Cove is an understatement, I will travel back to NJ content that my mother is in good hands. The maintenance staff was wonderful and with the exception of a minor repair, everything has been taken care of - hats off to [name removed] and his very professional crew! Kudos also to [name removed] at the front desk for all her assistance with conveying important information to Mom, and coordinating/disinfecting all the online purchases which arrived. She does a great job of making sure all the residents here are safe. Please take good care and on behalf of my whole family - thank you so much!"

This is a wonderful staff, they are very attentive to the residence and very friendly. They put their residence first, very easy to work with and the facility is very well-maintained and kept up well!

I am enjoying living at Bartlett Reserve. The staff is friendly and attentive. When life returns to normal here, we will enjoy many of the activities offered here. My only 1/2 star is for the food, since it's prepared and delivered to each apartment, and it has suffered under the current circumstances.

Been here nearly 8 yrs. - We are well staffed and near to stores. - When you com here you will get the feeling of being home. - Pleasant staff and free style dining, like no one else in the business

Very clean with very polite, caring and professional staff. Food prepared is top of the line and very well presented.

We chose Bartlett Reserve to host my mother's 100th birthday celebration. I'm glad we did.  With their well-appointed multi-purpose room, Bartlett met the challenge with great success.    They created a party environment for 120 guests that answered all of my needs.  People could mingle with ease.  Designated space allowed singing and dancing entertainers to perform.  My brother played the grand piano. A corner set with upholstered chairs allowed Mom  to hold court (resulting in priceless photos).  Ample seating gave guests a place to rest.   Guests could see and enjoy the slide show we brought in (and there was a long life to see.)   Tables covered with white linens displayed food and drink, gifts/cards, and the cake. Bartlett catered a delicious, filling menu of  heavy hors d'oeuvres tailored to my suggestions.  The evening ran like clockwork.  Everything in place.  Professional hospitality at its best.  I had no worries.  Thank you executive director [name removed]. Thank you food and beverage  director [name removed].   I give  "5 stars"  to Bartlett Reserve.