Charter Senior Living

We were referred to this location by another Emeritus community who did not have openings, and this one has worked out great so far. It's a nice looking place, and everyone has been very friendly. They provide the 24/7 care that we were needing, and had an immediate opening. It was a very urgent search, and I was glad to find somewhere so nice when we needed it.

Wonderful environment. All on one level. Spacious rooms/apartments and nice landscaping. Concern about no fencing around lake area with hill that one could topple down but alarms on doors are helpful. No info available on cost during visit but very enjoyable visit.

We had a group of 5 touring AL communities. I had rescheduled this tour by e-mail, but this led to some confusion. Despite this the Emeritus people recovered quickly and served us tea and cookies as a welcome. After our tour we were served dinner in a private dining room. Everyone was very helpful and did what ever then could to make our stay enjoyable. A few days later, when my father was being evaluated by the Emeritus nurse, she recommeded that he go to the ER. He did and he was found to have pneumonia. I signed him up at Emeritus the next day.

We've had nothing but good experiences with them so far. The staff were very friendly, and during our tour we saw that they greet everyone by name, which was good to see. Everyone is very friendly, and the place is very clean.

My father-in-law is difficult. He has mild dementia and he's not always that easy to deal with. I think they've done a really nice job being accommodating. He looks like he's being taken care of more than he has in years. He's doing better so it's all good. It's clean, it's friendly, and he's eating balanced meals. He's not that social but if he were a social person, we notice that there are a lot activities that he has the option to get involved in. They're doing a great job.

It was obvious that Nancy Therrien is in the right profession. She was extremely pleasant and professional. She made mine and Mem's visit truly enjoyable. In fact, every staff person we met was pleasant and every resident we met seemed very happy with Emeritus. The facility was clean and beautifully decorated. Being a dog lover, Mem especially enjoyed meeting their resident dog, Ace, a rescued Cocker Spaniel. Our only current concern may be the same with all facilities comparable with Emeritus, which is the monthly cost. Right now, Mem could afford a shared unit with a private locking bedroom and a shared sitting area (very small), kitchenette and bathroom. The bathrooms were very nice and safe. Nancy felt that the shared room would be a good option for Mem because she seemed to be a person that would enjoy spending a lot of time away from her room in the common areas. We discussed the possibility of the shared unit to start, and possibly selling her house and using the money to supplement her monthly income for a private unit.

We like Quail Run. The staff is great. I love the staff and the nursing staff is great too. My mom is comfortable and happy. It a nice place. I'm glad we chose that one for mom. I think they can gear their activities toward the residents more. The activities are kind of a general thing. They have some in each building and mom participates in a lot of them but there are some that can't. It would be nice if they had something that everyone could participate in.

It was very nice and beautiful, and the staff was extremely friendly. They strictly catered to people with Alzheimer's and my mom didn't qualify. She had several days where she was completely out of it so I wasn't sure quite what I was looking for when I toured, but the confusion ended up being only a temporary thing.

My aunt spent two weeks while I was on vacation. My aunt was very well cared for, and was very happy during her stay, staff was wonderful,

Very clean and bright. This was a second choice for us.

They charged $150 a day for respite and that is very reasonable! The care is great. I just loved them! I loved the convenience of the location, the staff, everybody! I mean the whole place is just so overwhelmingly friendly. My aunt was there and they're excellent. I would recommend this place to the entire world! They are so good. Respite was all I needed it for and it was amazing!

I found the Fountains of Troy through Shelia at A Place for Mom. My sister and I had been looking for an Assisted Living facility for my 80 year old Mom with mild dementia for over two years all over the Southern IL region and in STL. We also looked at private nursing care. I have toured many places and talked to several AL directors and staff members over the past few years. I can say without hesitation that the Fountains of Troy is the best I've seen. It started with Michele and Stacy, the Director and Site Manager. They were both extremely kind, responsive to our questions and clearly cared about the residents. They were accommodating to my Mom's needs. The rooms are not the largest I have seen but I have seen a lot smaller. They are nicely done though and most rooms have a great view of the pond or cornfield. The have nice bay windows. The Fountains of Troy has a wonderful Activities Director too and there seems to be a lot going on if the residents want to participate. There is sufficient staff and every time I go to visit someone is checking in on Mom or coming to remind about meds. My Mom said the food is "okay" but I have eaten there and the food is very good. What is great about the Fountains of Troy too is that that there are really nice common gathering areas scattered around the place. Right down the hall from my Mom's room is a nice sitting area with a big screened in porch. Overall the price is right too. My Mom is getting level 1 care. Many places have crazy add on's and such that can add up fast.

They were a tremendous facility to work with. I would tell ya that the facilty was great and the people were absolutely wonderful, professionally courteous and they truly bend over backwards to try to make a fit. They did to the extent of actually knocking down a wall and putting a door between the 2 rooms that would allow both my parents to have ample room and so that my father would be able to be in the same complex as my mother. They were so increadibly accomodating, I think they have very frequent transportation to a number of different things that were locally available which was nice also.

I love the place, it's not really appropriate for me to rate the activities because I took my aunt there for respite and day care. My aunt liked it there and the staff is wonderful, they could improve on communication with administration and the staff, it doesn't seem like they talk to one another. I liked it because of the staff and the presentation, although I can tell you I wasn't very happy with the director. She put on a good front in the beginning, but later on she wasn't very responsible. She didn't respond to my calls and she didn't return my requests to talk to her, so that was disappointing. If it wasn't for Jen I would have stopped going there, she was wonderful and also Sue, she was awesome too, but I was very disappointed with the administrator.

This was a purely memory care facility and it was outstanding. The cleanliness, the quality of the care, the simplicity of the care... They explained to us that they don't have a menu that they're able to pick from, it's just "here's what you're eating today" and if you don't like it they'll make something else for you. They realize that for some people, making these decisions just gets them riled up. They have a lot of groups activities, and one of the things I thought was amazing over here is that they had volunteers coming in to participate in the group activites. One of the times I was there, they had two kids that were in grade school that were playing catch and other games and these kids, their family member passed away like 5 years ago and they still come to visit. The quality of the people there, their pysical and mental state was much farther gone but that's something you come to expect in places like that. One of the things about Autumn Leaves is, since it's privately owned, the price is negotiable.

My mother was in assisted living and she deteriorated there, went to rehab, came back here into their dementia ward called "The Willow." She was doing well there but she ended up having a stroke. We were jsut disappointed with what the facility was able to provide. We couldn't go back there after going to the rehab, they kept in touch with the rehab while she was there and it was determined between the two facilities that her condition was such that she wouldn't be a good fit. In my book this place was a 5, it was just a very empathetic, very caring, attentive staff and everybody, when I showed up knew exactly what was going on.

Great experience and great place. Dawn was a very gracious host to my brother and I and helped ease our fears and pain during this rough time for us. Mallard Cove was spotless, rooms are great, activities are numerous and the dining room was inviting!!! Thanks Dawn!!!

Dad and I thought this was a a very nice facility. I had heard good things about it from friends and we agree.

My mom loved it her, absolutely loved it. I can't say enough good about them, I have a friend whose parents are still there and love it. It's the gold standard by which we compare all other places to. It was a small facility so everybody knew everybody which was great and it was really really clean. I would highly recommend anybody who was for whatever reason in Paris or moving to Paris to go to Morningside.

I'm very happy with it. I'm happy with everything, the cleanliness, the people that work there - everything. They have thier own kitchen and crafts, pysical therapy. She hasn't complained about the food so that's a good thing.