Charter Senior Living

Willow Pointe has been an excellent choice my mother. She needed more help after breaking her hip, having surgery, and going through rehab. Willow Pointe offers four tiers of service, while allowing the resident to live in an apartment. The apartments are lovely. Staff is friendly and helpful, sometimes too helpful. They need to have my mother do more on her own. I suspect it is a time thing. I like the high school students who are working as CNAs. They are very friendly and seemed dedicated. Sometimes, I think it is hard to keep up with who is who with new staff starting--not sure what can be done about that. Activities are great, with a wonderful director. She really works to get residents involved. It would be nice to have activities on the weekend as well--maybe a volunteer coming in and helping could work. Head nurse is excellent as is the director. All are friendly and responsive. I really like that it is close to my home, so I can visit often.

Just can not say enough good things about this facility. The Staff is outstanding in all respects. We are not residents, we are GUESTS and are treated accordingly. Our dog has a 2 bedroom/2 bath suite which he permits us to share. The unit is fully equipped and unlike other facilities, each room of the suite has it's own ac/heating unit. The dining room is open 12 hours a day and you choose from a varied menu and when to dine. Activities and transportation are available daily.

They are wonderful, he is very happy there. It's a very nice facility the only thing that isn't the greatest is the food. The staff is great, they are wonderful, and pleasant. He is thriving and doing so well!!

She settled in extremely well, we were very impressed with the program. We were quite happy to see the levels of activity that the staff had the folks doing there. If her resources had been more extensive we would have left her there. They handle advanced dementia and Alzheimers patients, so the level of care is a little higher which makes the price go up a little. She seemed quite happy with the food. She didn't really want to leave.

My loved one seems really happy here. They provide great service here, and for an affordable price. It's a nice looking, clean place, and it has a nice comfortable atmosphere. It feels more like a home, and not a hospital like some nursing homes do. The staff are all friendly, and they provide lots of activities to keep people out of bed and active.

They could have maybe a few more activities. The food is good, I think they could use a few more vegetables, it's a little on the fatty side, but it's food they grew up with, and they seem to enjoy it. They were very friendly and everybody said hi when we toured. Even the resdents are friendly they talk to each other and smile at one another, they even talk to the residents that are less responsive. She has a buzzer system on her wrist and they responded right away and called me right away when she had to use it.

This assisted living and memory care campus is like a luxury home with an amazing staff who is always providing loving care for my mother who has resided there for more than 3 years. The small home environment with no stairs is perfect. Great activities and the meals are really good. Even the grandkids love to visit their grandma. I thank the staff for taking such great care of my mom! Thank you!

Ready for my visit. Clean, Friendly staff. Residents seem happy and content. Rooms and outdoor areas are lovely. Will go back for lunch to try the food.

We're very pleased with this community. It is a nice looking place, and everyone is very friendly. It took a bit longer than it should have for Mom to settle in, since there is a lot of staff turnover here, Mom had to get used to new caregivers more than once. She has also had some issues with the food, but she brought up her complaints with them and they resolved them quickly.

I am just waiting for my mom's long term care to be excepted. We put a deposit down. All 3 facilities we toured were all very nice & professional. And were described very well by my adviisor. Great job!

We were referred to this location by another Emeritus community who did not have openings, and this one has worked out great so far. It's a nice looking place, and everyone has been very friendly. They provide the 24/7 care that we were needing, and had an immediate opening. It was a very urgent search, and I was glad to find somewhere so nice when we needed it.

Wonderful environment. All on one level. Spacious rooms/apartments and nice landscaping. Concern about no fencing around lake area with hill that one could topple down but alarms on doors are helpful. No info available on cost during visit but very enjoyable visit.

We had a group of 5 touring AL communities. I had rescheduled this tour by e-mail, but this led to some confusion. Despite this the Emeritus people recovered quickly and served us tea and cookies as a welcome. After our tour we were served dinner in a private dining room. Everyone was very helpful and did what ever then could to make our stay enjoyable. A few days later, when my father was being evaluated by the Emeritus nurse, she recommeded that he go to the ER. He did and he was found to have pneumonia. I signed him up at Emeritus the next day.

We've had nothing but good experiences with them so far. The staff were very friendly, and during our tour we saw that they greet everyone by name, which was good to see. Everyone is very friendly, and the place is very clean.

My father-in-law is difficult. He has mild dementia and he's not always that easy to deal with. I think they've done a really nice job being accommodating. He looks like he's being taken care of more than he has in years. He's doing better so it's all good. It's clean, it's friendly, and he's eating balanced meals. He's not that social but if he were a social person, we notice that there are a lot activities that he has the option to get involved in. They're doing a great job.

It was obvious that Nancy Therrien is in the right profession. She was extremely pleasant and professional. She made mine and Mem's visit truly enjoyable. In fact, every staff person we met was pleasant and every resident we met seemed very happy with Emeritus. The facility was clean and beautifully decorated. Being a dog lover, Mem especially enjoyed meeting their resident dog, Ace, a rescued Cocker Spaniel. Our only current concern may be the same with all facilities comparable with Emeritus, which is the monthly cost. Right now, Mem could afford a shared unit with a private locking bedroom and a shared sitting area (very small), kitchenette and bathroom. The bathrooms were very nice and safe. Nancy felt that the shared room would be a good option for Mem because she seemed to be a person that would enjoy spending a lot of time away from her room in the common areas. We discussed the possibility of the shared unit to start, and possibly selling her house and using the money to supplement her monthly income for a private unit.

We like Quail Run. The staff is great. I love the staff and the nursing staff is great too. My mom is comfortable and happy. It a nice place. I'm glad we chose that one for mom. I think they can gear their activities toward the residents more. The activities are kind of a general thing. They have some in each building and mom participates in a lot of them but there are some that can't. It would be nice if they had something that everyone could participate in.

It was very nice and beautiful, and the staff was extremely friendly. They strictly catered to people with Alzheimer's and my mom didn't qualify. She had several days where she was completely out of it so I wasn't sure quite what I was looking for when I toured, but the confusion ended up being only a temporary thing.

My aunt spent two weeks while I was on vacation. My aunt was very well cared for, and was very happy during her stay, staff was wonderful,

Very clean and bright. This was a second choice for us.