Charter Senior Living

Fox Hollow has gone out of their way to make it like home and they've been very supportive of my mom and the family as well. communication is on an as needed basis and generally we do initiate that. our loved one has only used the call button once or twice and the first time it was immediate and the second time it took about an hour, but that was on the weekend. I do think there's a good staff to resident ratio, it seems to be a bit less on weekends which is understandable; but aside from that they have ample staff. as far as activities, they offer worship services, bingo, movies, bible study, and arts and crafts, just to name a few. they also offer transportation to appointments and grocery stores; Tuesday-Thursday it's free and on other days there's an additional fee. my loved one especially loves the food, and the family loves how accommodating and nurturing they have been towards us. I would recommend this community to others.

This is a gorgeous community. My loved one is enjoying being here. This is a brand new community. I've not had any issues with the community. It has been an easy transition for my loved one and my family having my loved one in the community. The staff have been good to work with if we have needed anything. The residents have a menu to order off of, and there is also a standard menu for the residents to choose from. The apartment has a microwave and refrigerator for my loved one to use. The laundry, meals, the room, housekeeping, and changing of linens is included in the monthly rate.

Our famly loved Cedarhurst of Troy and thought it was incredible. They put great emphasis on friendliness, and I appreciate the help we got from them as a family. Their accommodations were as good as I could expect, in fact better. I have nothing bad to say about it.

We like the fact it is a smaller scale community so you are able to get to know the nurses and care givers much easier. Everybody was super friendly and we do believe our loved one received the best care possible especially towards the end. It is a tough job trying to coordinate activities but we do believe they did their absolute best

We chose Cedarhurst of Troy because we had a really really good feeling about the place after our tour and they also had hospice staff available which was something that was important to us since we knew it would not be long. I found everyone extremely helpful especially since we had never been through this process before. I would recommend them to others looking and already have.

I have lived at Cedarhurst of Mequon for 3 years! I really enjoy the meals, the staff, all of the activities/outings we do. Along with the quiet neighborhood, friendly residents, cleanliness of the building. I would recommend Cedarhurst of Mequon to anyone looking for a community that cares.

Our family had an in person tour and this community was very high on our list. The lady we met with was so wonderful, all the staff seemed to be great people. It was a little larger then our liking but it was clearly still manageable.

Staff have been very helpful in mine & my husbands concerns about care in later years.

the staff is wonderful, friendly, and very knowledgeable. I love the facility and staff.

These folks are really interested in having a great experience in choosing WellPoint. Makes me feel good about future in this residence.

this community will be beautiful when finished. however, the office personnel are wonderful already! they are so friendly, helpful and really great about communicating about the community.

My experience at Residences at Wellpoint has been joy and comfort! They are the Gold Standard - exceptional experienced staff, loving resident support at all levels of care, and open honest communication. We have experienced several life changing events over the past year. Residences at Wellpoint has been by our side each step of the way, supporting, encouraging, and educating. I can honestly say without hesitation that every experience I have had with Residences at Wellpoint has demonstrated that senior care is their calling, not just their job. They truly love the residents they care for - and their families!

These ladies have gone above and beyond to provide assistance in every stage of this process. They are knowledgeable and always available.

My dad was diagnosed with bone cancer in [date removed] and passed in [date removed] As my mom was grieving, she began to withdraw, wasn't eating or taking her medications. This caused concern with my siblings and me. We thought an active senior living environment would be perfect for her and after a time of grieving and adjusting to the loss of my dad, we began talking with my mom about moving to senior living. She said she was lonely, and their home didn't feel the same with dad gone. My parents had a large home; their home and yard were too much for mom to keep up. Being the oldest, I researched many senior livings in the Huntsville, AL, area. I emailed and called for information on independent living for my mom. Upon reaching out to Residences at Wellpoint, I immediately had a call back. When I told my mom's story, I received the kindest and most compassionate response. Through my tears and questions, I was given tremendous support. My mom is now has a deposit at Wellpoint.

This brand-new senior community is gorgeous! I can't wait to move my mom in. The staff is so friendly and helpful.

Winnwood Retirement Community was our second choice. We thought it was very nice. The staff were wonderful, and they really tried to make it work for us. Ultimately we chose a place that was in closer proximity to family.

The thing that has been most difficult is my loved ones medicine is not in her possession and she isn't able to manage it herself. She is completely able to do it herself but the facility requires the medication to be administered by nursing staff only. The new Director is great. I know they are implementing some changes. My loved one enjoys this place overall. The staff are generally very responsive with her needs. The staff is really a 10 out of 5, they are great!

We went with The Linden at Danvers because of the overall experience when we first met everyone here, it was just amazing. My mother is in the memory care portion of the facility, it is a small unit with a high staffing ratio and they do an incredible job. I would absolutely recommend to other families.

We had to place my mom in memory care during the pandemic. This was especially hard because we could not physically tour our list of potential facilities. We decided on Charter because, through the Zoom call, it appeared warm and caring, with fun activities for the residents. Once things eased up, we eventually got in and saw how lovely her new home was with the renovation. I truly believe it’s important for people, especially with dementia, to be surrounded in a beautiful place. Thank you [name removed] and [name removed] for all of your help. I am very appreciative.

What we really like about The Linden is the homey environment, it is open, bright, welcoming and there is always someone there to greet us when we come to visit. Our loved one when we speak to him just loves the food, that is one of the best things about the place. The day to day activities are a tiny bit limited but they are starting to advertise for new things. They do take the residents out once a week for an outing and he loves when they go to different restaurants. The Linden is always a very safe community.