Charter Senior Living

I would recommend the community to others for their loved ones. The staff treats the residents well, and this stands out to me. The food is good, and they cater to my loved one's needs. They do have activities available for the residents to participate in.

It is a beautiful community with wonderful grounds. The staff are warm and friendly. They are very appreciative of any time you spend there with your loved one and are welcoming to the family. Some of the activities include parties, trips in the van, exercises, walks around the gardens, music, and more for the residents to choose from.

Unfortunately our loved one was only there for a couple of days, but the entire staff team just went over and beyond for our family. They would get 10 stars on every rating, everyone was so friendly and helpful. They gave us furniture for the days our loved one was there, and if we could we would live there ourselves.

I visited a friend at the Landings and I was extremely impressed. Upon entering the community I was welcomed by very friendly staff. I am very satisfied with how my friend is being taken care of, and I would highly recommend this community to others.

We really liked it here. Their food was excellent. The staff was really friendly. It would have been 2nd choice for us. It was really clean, very modern, and I liked that it was a smaller community. The rooms were very beautiful. If I were looking for a place for myself, that’s where I would want to go.

From what our loved one has told us, the meals and dining service is pretty good. A really good benefit about Charter is it a single story, its easily accessible and the residents do not have to navigate elevators. For everything you are getting we do feel the value for cost is reasonable, and we would absolutely recommend this community to others.

[name removed] is a very thorough tour guide. He answered all of my questions and suggested solutions to issues I didn't know I needed. I would highly recommend contacting Charter if you have a need for senior living.

As an employee at The Landings I can contest that this community is a wonderful spot to age in place. Not only do I highly recommend to come join our team, I highly recommend anyone looking to relocate their residence to come join our family. You will absolutely be more than satisfied.

This is an amazing place. The care from the Administrator to the nurse aides is always focused on the needs of the individual resident,

The nurse practioner when we first arrived at Chandler House told me let me tell you these people care about the residents. I can't say enough good about how well they're treating my mom. They're instigating PT and OT, whereas the other place she was at did nothing. They've gone above and byeyond. I feel like it so worth the money. TH eother thing that impressed me so much is that during all this Covid times, Chandler House had the foresight to build temporary building plexiglass where you could hear each other through it. It made such a difference. Nobody was having to freeze to death in teh winter taling through the window. AN d I just praise them so much to have the foresight ot do somethign about what was going on. I was having to visit my loved one through a closed window The food doesn't look all that great to me, but I haven't tried it. And my loved one seems okay with it. Iknow they're doing some remodeling and not able to eat in the dining room, so I'm sure that has some impact on it as well. The remodeling has affected activites as well. I spoike with tem about it. And once that's finsihed in a few months, they told me they have lots of plans, so I'm very hopeful.

We love Charter Senior Living, it was a great place for our loved one. We were not able to go in much because of the covid restrictions, but when we went to go tour before we even committed to this community they gave us a free turkey for Thanksgiving. The administrative team were extraordinary with listening to what we needed and giving us all the direction. Their kindness and patience with our family was amazing, and the day to day staff members there were all angle.s

It’s just been a wonderful experience. They just rolled out the red carpet. This is our first rodeo. We’ve never done anything like this before. They kind of held our hands through the whole thing. The care that they’re providing is amazing. Their head nurse is amazing. The director is just incredible. We had a family visit recently. I flew in from out of town, and they didn't give me a hard time about the Covid stuff, just followed protocol. I was there for the weekend and they answered any questions. They were very caring. It could all be a schtick, what a privilege it is to care for our loved one. And I’m sure that’s part of the script. But I believe them when they say it. We’ve had a wonderful experience.

Our loved one has their days, sometimes they absolutely love the food, and other days not so much, but they do say they have a wide variety of options to choose from. The activities and everything is starting to finally open back up. The value is a little high in our opinion, but with the 24/7 care it is not to bad.

We're very happy with Cottages. They've been wonderful. Our loved one had a lot of health issues, and we had to move her very fast. They made it an easy process. She's doing wonderful and is very happy there. The staff are absolutely wonderful. They treat her like she's their own mother. To begin with, we didn't get much communication, but I know they were having some changes in staff and such. But now it's great. We get communication at least once a week, and in addition to that, they have a Zoom once a week you can hop on. We haven't had much of a chance to go inside due to Covid, but looking in through the windows, the resident rooms look nice. They made a little beach-themed room designated for indoor visitation. And then outside there is a beautiful wooded area with a gazebo where you can sit and visit with your family member. Our loved one is not participating in the activities much, but they do send out a brochure each month listing the activities that they offer.

This was my second tour in the selection process, and a virtual tour as well. At this point I was realizing that the communities were actually quite similar, and it was going to come down to small little differences that were a matter of preference. The rooms here were similar to the previous place I toured. The biggest difference was I didn’t like Morningside's dining room as much. It just looked plain. That was it. The people that I talked to were very nice. They covered everything they could in the virtual tour. I couldn’t imagine anything they could have done better in that virtual scenario. You obviously can’t get as much without being there, but they did a good job with the virtual tour.

We have had such a positive experience with this community so far, it is very welcoming, and warm. It does not feel like your walking into an institution. The head manager there who reached out to us when we were first looking is absolutely the man, he was our deciding factor. When it comes to the value they break it down for you, no matter your income, they really work well with all families. The staff do a great job coping with the residents when they are having issues, and they constantly call us with anything regarding our loved one. The food is great, and it is just a very happy and bright place to be.

Fox Hollow facility was clean, the residents I saw seemed happy and well cared for. Their rooms were nicely appointed and larger than I expected. The overall policies were sound and not too restrictive. My guide, [name removed], presented a plan for activities at all levels of care. The cost fell within my budget. I was quite impressed.

Things worked out very well for us at Morningside of Newport news. My husband stayed here for respite care while I was in the hospital. The only issue we had was that I had to pay for 3 weeks and he was actually only here for 5 days and I never got that money back. I would recommend to others who are looking, things went well.

Our family had an in person tour and we really liked the facility. The only reason we did not choose it, was another facility we looked at had a better room set up that was on the first floor. However, they gave us a very thorough tour, it was a very nice place.

I am not sure she would need all that assisted living offers. very nice place. Tour was well presented and gave us a better understanding of assisted living.