Charter Senior Living

I came to Bartlett Reserve just about three months ago. When I came with my son to tour, [name removed] was my first impression at Bartlett. As the old saying goes, first impressions are lasting impressions. She certainly left us with a good first impression, and answered all of our questions very honestly. One area that I was particularly interested in was the cleanliness of the place. It certainly was very clean and continues to be. Besides [name removed], there is another person I must acknowledge. That is [name removed] who works the front desk. She is my constant go to source for information and help with anything. I might add, her patience is enviable. I am not sure how to answer the question of value? Bartlett was the first facility we toured. I should have just stopped there and said yes. But, I decided to compare what I hard and saw here versus several other places. I had an extremely good feeling about Bartlett that I did not have at other places. Overall and honestly, there was no other choice but Bartlett. All I can say on care services is that they are excellent. My caregiver, is hands down, the best. A lot of activities are offered here at Bartlett. If you cannot find anything you like to do here, there is something wrong. Two services that I certainly like is having church services right here and a beautician on the premises. I would recommend Bartlett to anyone. Bartlett gets an A+ from me. I am so happy to have found it. One more thought. I believe that everything that happens is meant for a reason. I believe that I was meant to be at Bartlett.

[Name removed] was busy when we got there but other employees were very gracious to offer us beverages while we waited. [name removed] stopped and told us she would be with us in a few minutes. When our interview began, she asked Mom several questions to help her determine Mom's interests, personality and needs. She was thorough in the tour and showed us several residence options. She was very knowledgeable about the facility. This facility was very clean, had no odor. People moving around seemed happy. The common area was nicely decorated and very presentable, and included an area for dining, crafts, movies, and social gatherings. This facility offered both assisted living and independent living. After visiting several facilities we believe independent living will be best suited to our needs. The villas (independent living) at Charter were well thought out for senior living. The model we looked at was empty and renovations were in progress. The work that had been completed looked well done. While the cost of the villa was at the maximum of our budget, this would be one facility we would consider choosing.

What a wonderful facility! Each and every member of the staff is kind, caring, responsive and helpful; they go out of their way to make sure everyone is happy and safe. The residents are welcoming and incredibly nice, the food is nutritious, varied and delicious, and the activities are fun and interesting. Over the past several years, my mother has lived in two other local independent living facilities, but - hands-down - Bartlett Reserve puts the others to shame. Her comment says it all: "I feel like I've hit the jackpot!"

I’ve been so concerned about yet another adjustment! It seems he has had to make so many and that is one of the hardest things for a person with dementia. When I think about it, he was in the hospital twice in a month (September 2017—mind you after not having EVER been admitted to any hospital save when he had thyroid surgery over 35 years ago) and once for major surgery—under spinal anesthesia!, then rehab, then moved to skilled nursing, then moved to a dementia/Alzheimer’s Unit, then to the hospital in Mishawaka, and now to (lovely) Trail Creek. He’s had to adjust to an indwelling catheter, life in a wheelchair after a fairly active lifestyle formerly, a few urinary tract infections, a bout of pneumonia……all within six months. [name removed], we are so thankful for the warm welcome. Really! Everyone was incredibly welcoming at a time when we were ALL nervous. We are thankful for the effort being made to ease his transition and the grace you are showing him during this stage of his life. Your update made my day. Your facility’s communication skills (you, [name removed], the executive director, [name removed], the aide on afternoon shift yesterday—her name escapes me, to name a few) have greatly surpassed anything we have experienced to date. Thank you from the bottom of our hearts for caring for our dad. Gratefully, [name removed]

[name removed] was very friendly and helpful. Very nice facility.

Very nice facility. [name removed] (executive director) was very pleasant and passionate about her work and Autumn leaves. She also spoke very highly of her staff of providers & caregivers and how passionate they were as well. I witnessed this for myself as we toured the memory care facility. The facility itself was very clean and modern (single story building). Plenty of scheduled activities for the residents, with many different options. The only drawback was that the rooms did not have a private shower. They did have a toilet and sink (1/2 bath type). This is an important item for my mother so we probably will look to another facility. Overall a very nice facility!

My Mom has lived at Bartlett for the past two years. Every time I visit her she tells me "if you asked me to find something to complain about, I really couldn't". The staff is consistently competent and caring. Everything is well maintained. Most significantly, I find that the residents feel empowered. They say "if there is anything that we don't like, we just go talk to [name removed] (the manager) and he takes care of it." The residents are welcoming, kind and very lively. They laugh a lot. There is a genuine civility and warmth to the culture of the place that made my mom feel at home, even though she was moving here from New England and didn't know anybody. The food is very good and residents love the flexibility the restaurant style dining offers. There aren't any hidden or extra fees, etc - the monthly rent is all inclusive. We do pay the hairdresser through Bartlett and that is separate. When Mom has needed medical support , we have used the on-site PT, OT providers and brought in CNAs - all of those services have been very good and very easy for me to manage. I found Bartlett through A Place for Mom - so hats off to you, too!

Excellent place, my first choice.

Mom and Dad have the best of both worlds here, independence with 24/7 care. They have been here with their 15 year old dog since 2016. I highly recommend Morningside of Cleveland to all if you want a staff that truly cares about their jobs and residents.

I toured this facility with my family while looking for a place for my Dad. It’s a beautiful community and privately owned, which is something I liked. However, it isn’t just one big facility but rather a lot of little cottages. I could see the potential and positives but I didn’t think it was the right fit for my Dad. There is a common area, like a big courtyard, but everyone eats individually and each cottage comes with its own kitchen. It was a very modern type of cottage where everything was made up of black granite and white cabinets, but Dad was used to living on a farm in a country setting so it felt like too big of a change for him. A few negatives were that they wouldn’t accept his dog and wouldn’t allow him to smoke. Ultimately, it didn’t fit the needs my Dad had, but I’ve already told my own kids to bring me here when it’s time for me to move in somewhere.

Our mom has been a resident at Willow Pointe for two years and she is very happy. Her apartment is perfect. She has been pleased with her care. Lots of activities keep her busy. She feels so safe and secure. Makes family feel so good to know that she is getting the care she needs. Great job!

The staff at Morningside has been nothing short of awesome especially in dealing with stressful family situations while my grandmother has been a resident there. They are caring, they know their residents and what their needs are. My grandmother has been very happy there for 4 years compared to other facilities where she previously lived.

This is a nice community. My friend was happy with the staff and the environment. The community was clean and we liked that the staff was so very caring and attentive. The menu was excellent and this offers the best care and environment at all time. We would recommend this community for the wonderful compassion for families.

Everything is working out well with my fathers move to this community. He is doing great, and I'am satisfied with everything they have done for our family.

This care at this community . The staff is outstanding and I like that they make you feel at home. The menu was nice and they off a good portion when served. The community is clean and maintained. We like that they offer my mom to participate in the many activities which will be very helpful to her care. We would recommend this community for the outstanding care with a great value for a loved one.

I can't thank the staff at Mallard Cove for their diligent efforts in making our mom a resident. My sister and I were often pleasantly surprised at how accommodating and thoughtful the staff are. Mom is as happy as she can be, at her advanced age and state of low vision. A Place for Mom also deserves a mention: our contact their frequently called and emailed to support and encourage us on this journey.

This facility had a good vibe. The staff were friendly. Rooms were clean and roomy. This is going to be hard to beat.

The thought of moving mom from her home was very distressing. She has comfortable there but very lonely. We visited several communities before deciding on Bartlett Reserve and now that she- settled, & wish we had done it sooner. She made friends easier than I thought she would and has really kind of “perked up!” We couldn’t be happier more grateful to the staff and other residents for making her feel at “home”

I have lived here for 3 years and it just keeps getting better and better!

Staff is amazing. Very caring.