Charter Senior Living

A1 customer service from the first phone call(inquiring about independent living) to the end of the tour. My plan was to visit other communities before making a final decision, but I need to look no further.

People are nice, no better place to be if you can not be at home.

My mom lives at Charter Gallatin she loves the staff There especially. She likes her new friends. The activities are awesome and the food is really great. And we all love Sammy the dog!!

Great care and food

A very friendly community of residents. Resident or visitor - walk into the lobby, activity area, etc, and staff or residents greet you. Makes for a homey feeling which is very nice.

My mom has been a Bartlett residents for more than 3 years and she loves this community. Bartlett's most important attribute is staff members who truly care about residents. Everyone works hard to keep residents happy and safe. Staff members respond to residents needs quickly and effectively. Facilities have been renovated and programs are constantly being upgraded. I especially commend the staff for their efforts during the pandemic. I highly recommend Bartlett Reserve.

I moved in here on [date removed]. This is the best move I have made and I am very happy here. The management are wonderful, kind, and helpful. The food and waiters and waitresses are great. I enjoy all Bartlett has to offer - thank you.

Great staff, helpful and caring. Friendly residents.

Good people. Lots to do, places to walk and places to walk to. PT on site, as well as hair and nail services. Pool in summer. Really good place to be.

Wonderful, positive environment!

[name removed](Lead Concierge) is a HUGE reason why Bartlett feels like home.

It is a smaller facility so the staff really get to know their residents. They are very responsive when you call and when you have an questions or concerns they address it. The staff is somewhat available at all times, there is always someone to talk to. They are all so friendly and we have nothing bad to say. We have had a great experience and I would highly recommend to others looking.

All staff are wonderful. I enjoy the activities. Easy to eat together. Residents feel like family. Transportation is helpful and excellent. I enjoy the whole life here.

Bartlett Reserve (BR) is a hidden gem in Durham. Great community, great residents, and great staff.

I work in the senior industry and am very familiar with the communities in the area. Bartlett Reserve is one of the best. It's a smaller community and there is definitely a sense of family there. The Executive Director has been there a long time and truly cares about the residents and the community and is actively involved in the day-to-day operations. The rest of the staff is also caring and engaged. The food is great and the 7am to 7pm dining option is a big plus. One of the things I really like about this property is the fact that there is someone there 24/7 in case of emergencies which is not the case in many independent living communities. Overall, a great place for active seniors and one I continue to recommend to families looking for a community for their loved one.

I would say come check them out. It's a nice place, and I would recommend them to anybody. The people I've talked to seem to be taking good care of Mom. Everyone seems to be very friendly. They told me they finally got Mom to go and play Bingo, which is great. The cost is well worth it, especially compared to where she was at before. The Cottages costs considerably less and is a much nicer place.

I love living here!

A very friendly community of residents. Resident or visitor-walk into the lobby, activity area, etc. and staff or resident greet you. Makes for a homey feeling which is very nice.

We chose Bartlett Reserve because when we went to tour, all of the residents were telling us how much they loved it there and had moved from other facilities. They were all very friendly and it was a diverse crowd. The apartment sizes are nice for a single person, they have 1 bedroom and 2 bedrooms available. The staff are very accommodating and they are a pet friendly facility. I would recommend to others looking.

I would highly recommend this community for your loved one. They have activities like sing a longs bingo, and other things to keep the residents busy in the community. My loved one is very happy there.