Charter Senior Living

These things stuck out over other places. Location close to us. Quality of the rooms. Prices fluctuate with different levels of care needed. Prices were more affordable compared to other facilities. Nursing staff report being generally happy with their job and with the facility, even though they are understaffed. Responsiveness by a few administrative staff has been inconsistent. They have recently been in a transition phase. Breakfast trays are, on occasion, cold when they should be warmed. We feel that transportation to medical appointments, which is only available 2 days a week, is an issue. Issue. They advertise ease of transporting residents, but we have not found this to not be easy.

5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member. They take really great care of their people. My mother in law fell yesterday and they called us while getting an ambulance to take her to the ER. Even after the doctors decided to keep her overnight, Charter has been calling to check on her care. She's in great hands. I hope Charter is around when I'm older.

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I visited they were always having something going on. I never went to visit that there was not a a very pleasant Smell throughout the building. They kept everything clean. Which is a blessing in my book. My mom was only here 10 months but she was treated like family. When she passed it was a very sad day for the entire staff.

They have a great facility ! Plenty of activities and support for my family. They get my parents in a routine! The staff makes sure they get involved. they encourage them to attend Happy Hour with music and drinks on Friday. They play bingo daily, left right center, dominoes, and poker.

The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had a loving demeanor. Yes , I would recommend to others.

Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.

The staff are super, very caring and helpful. You can tell they really care. A couple went in together and bought my Aunt a Birthday gift. They seem to go out of their way to accommodate my Aunt.

I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep the residents involved and the staff gets to know the residents & work with them closely.

Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to residents I can see, during my visits, all that is offered. Also, luckily Crossings is close to our home so convenient.

A 5 for every category. The facilities, medical and ancillary staff were all amazing! The staff treated my Mother in law like family. They were very compassionate.

I'm retired Air Force and enjoy all the Veterans.

Great food and loving resident and staff!

When I walk in the front door, I am always greeted with a smile and feels like a family. "How are you Mrs. Christy"? From the concierge to the cleaning staff to the dining rooms staff and leadership team, they all are very helpful with any questions are requests I have. Things are done promptly. Lots of activities, planning fun events are great.

They have been taking great care of my grandma, Yes, we would recommend this community to other families based on the experience we have had so far.

I have wonderful new friends and love my life again.

My mom loves Wellpoint. She is move active and engaged than she has been in years.

The food at Wellpoint is delicious! The staff is kind and considerate.

I love walking on the indoor walking track. I try to get a mile in each day.