Bickford Senior Living

Wonderful place, just what we were looking for. He just moved in.

HFA licensed facility can house up to 52. Can choose from three sizes of rooms, each with a large bathroom and kitchenette. Have to bring own furniture. Some activities available. Families provide transportation to outside activities. Several on sight religious activities during the week. Very secure. Limited on site medical provisions. Facilities beautiful but decor was dark. Square floor plan with interior court yard. Saw very few residents on tour. Possibly because they were preparing for dinner.

Staffing shortages: There appears to be a serious staff shortage throughout the facility, except in the kitchen. This is especially concerning for wheelchair-bound residents and those who can barely walk. The staffing level from approximately 8:00 p.m. to 6:00 a.m. is particularly alarming, with only a couple of staff members available to cover a three-story building, along with the attached memory care unit, serving approximately 60+ residents. Be specific and get everything in writing: New applicants and their families should ask very specific questions and get any important information in writing. Some details seem to be sugar-coated during the application process, and promises that were made have not always been kept. Families deserve clear, accurate information before making such an important decision. Maintenance and upkeep: Maintenance help is desperately needed. After many years, many aspects of the building and grounds appear to have fallen into disrepair. One newly hired maintenance person, working alone, cannot reasonably be expected to bring everything back to the condition it should be in—clean, safe, functional, and aesthetically pleasing. Who is allowed to live here: This is advertised as a senior living facility, but we were not made aware that younger adults, including people in their 40s, may be allowed to live here under circumstances such as having a parent who previously lived here. This has been very disruptive for some residents. Many of us chose senior living because we left our children behind and expected this chapter of our lives to be peaceful and appropriate for our age group. There needs to be greater transparency about who is eligible to live here and what can be done when a living arrangement becomes disruptive to other residents. Cost versus amenities: We all pay a significant amount for the relatively few amenities and services that were promised. While this may be one of the less expensive senior living options in the area, residents still deserve to receive the level of service, safety, maintenance, and amenities they are paying for. Being less expensive should not mean that important standards are overlooked.

Our family had an in person tour and the people were super nice but the entry way just did not have that super welcoming feel to it

This was a nice community but the prices were a little higher than other communities. It was really expensive and did not have as many activities and things to do as another community that I was looking at and the location was also further. The community was not bad at all there was just another community that worked out better for my loved one.

We chose Bickford at the time because it was nice and new and I liked the staff members. Once you get into the system, reality hits and you find out quickly that things aren't as nice as what was presented. Part of that is out of their hands of course with covid. I think that the administrative staff could improve on communication and following through on things.

My mom is a resident in your memory care facility. When trying to call to get information on how she is doing, there is no one to answer the phone. Have called 3 and 4 times and let the phone ring 20 times each time and finally someone will answer . Some of the people that do answer don’t know how to use the phone to transfer you to memory care. I strongly suggest you get a full time receptionist, and or a direct line to memory care! This is very aggravating! Please consider this, at the cost we pay we should be able to get a call through!

I found the staff to be very courteous to my family and was always wilingl to help out and assist when they could. The facilty is always clean while visiting and I’ve always found it to have a warm and inviting atmosphere.

Very friendly environment. Staff usually takes time to greet you and talk. If you need more time or information ,they give it . Residents as text always clean and helped as needed. I think the meals could be more varied and flavorful. I'm not sure meals are always prepared on sight. Activities are routine, but seem to be appropriate for skill level of the residents

My mother is now at Bickford Bexley since June 2018. The food is well above average, nice variety, my mother at 92 years claims the meat is good, but dry and tough. I think she's right when it comes to some of the meat, elderly have chewing problems, especially with false teeth. The staff is warm and friendly, but it seems like they have a lot of turnover, which might not be Bickford's fault. Management requires critiquing, to be more informative to the people overseeing these elderly tenants care, a monthly report from the staff would be helpful, following through on personal care request is imperative. I must clarify, I do like the staff and management, the facility is close proximity to my home, so seeing my mother on a daily bases makes me more aware of negative and positive issues. Bickford is still the best choice for my mother, small facility, easy access, short walk to Dining and Social areas, the activity director is awesome and works diligently to keep elderly patients involved.

I toured here when looking for a place for my wife. I decided on moving her to a different community. When I toured, it was just okay. The fees are abundant and the price itself was a lot higher than I needed. Getting there was also a bit harder, it’s stuck right in the middle of town and there’s a lot more traffic to contend with just to get there. I only met the administrator when I was there and I think she was helpful enough. I don’t think she had the experience that a few other places did.

My Husband was here for his respite care, and we found that it was a nice place. It’s an older facility so the rooms and bathrooms are small, the hallways are narrow, and the set up gives it a crowded feel overall. However, the ladies in the kitchen definitely know how to cook. Everything is from scratch, and it is excellent.

I placed my mom in this community that is within 3 miles of my home so I am thrilled she is this close. The staff has a high turnover so I worry a little about that but they are responsive. They have good food, and keep the place really clean. Mom enjoys to play bingo and she goes to exercise daily. And the garden area is nice. I also chose this place for the 24hr nursing care.

This community just opened in April and the staff did a very good job showing us around, they took their time and they answered all our questions. There were a lot of amenities for the residents to choose from, it was open and bright and the staff was very friendly. It would be worth a tour.

The place is very nice mom seems to be happy there. [Removed] the new manager there is awesome. Mom is not crazy about the food would much rather eat my wife cooking. We feel secure in knowing mom is getting good care.

I have no complaints about the tour I had taken at this community for my father. The staff where on time to our tour and made sure to accommodate our needs during our visit. The facility was a lot smaller then a lot of them I had looked at but the only problem was they did not have respite available in the memory care unit.

The Bickford seemed like the kind of place we would need to bring in an expensive nurse for extra care type of place. It would have been more expensive and we really just wanted a place where we would know what we were paying.

I had a good tour of this community. From what I saw the community looked neat and tidy. Everything was well maintained. The staff I met was courteous and friendly. It was a nice experience. Everyone was very nice to my family and myself. This is a nice community.

The staff were helpful and answered our questions when we moved in. I do think they are a little under staffed. The food is good and the community is clean. They do not offer a lot of activities. I would recommend this community.

After touring several other sites, we picked Bickford because of the staff's involvement with the residents. My father in law was immediately called by his "Nickname" and included in talks, walks, and dining. When we noticed his clothes were the same as the day we brought him in to Bickford, the staff immediately suggested to my father in law some different clothes to wear for tomorrow. He is now sleeping in his bed for the first time in over 2 years and showering more frequently. My wife and I have notice his attitude is much more up-beat and his old humor is back. While its only been one week we're impressed with the changes.