Bickford Senior Living

They seem to be understaffed which is causing some issues. We are having some problems with the billing, they are overarching us and that is causing some frustration because now I am having to keep a really close eye on things and track it. I am not happy with the food situation either, the meals are not nutritious. I am really impressed with the physical therapy through fox, they have done a lot to help my mom out. Also the staff are great and very helpful.

Everybody there has been really nice, there are some parts of the community that is very clean and other parts not as clean. Sometimes when we visit our loved ones they have cob webs in the corner of their room, and the toilet isn't always clean. Both our loved one really enjoy the meals and dining service, and when we do stop by there is always something going on for the residents. Overall we have been very happy but there could be room for improvement with the communication, sometimes it is a hit or miss with the head nurse.

The meals there are very good, however the communication is horrible that needs to be improved. Our loved one has been there for a couple of months and it seems like we are constantly having to reach out for updated. It usually takes multiple phone calls before we get a hold of someone or get a call back. It seems like the people who are in charge are always unavailable

There is nothing horribly wrong, but I would look elsewhere. It is not set up for handicap people, especially someone in a wheelchair or powerchair it isn't accessible for them. If you don't need to work with the nurse, the staff is pretty good to work with. Sometimes the nurse is good to work with and other times she is not. The memory care seems to be in with the general population and they are not in their own unit.

[name removed] was very nice. Certainly made me feel heard and understood. I loved the personal video chat + the prompt email follow-ups. However I think the facility has a lot of amenities that [name removed] just won't utilize.

The community made some promises that they were not able to keep due to staffing issues. The staff worked hard as they could but it was hard for them to have time to do everything.

I think they are going through a transition. The Director was changed, then COVID, and staff was a problem for them. I'm not sure if every community had staffing issues during this time. I'm rating them, but I don't have anything to rate them against. They are really an assisted living community, and my loved one needed full care. There were some staff that were really good, and some that were there that weren't as good as others. The new Director has been there for three weeks. It was a clean place. They allowed two people to go in for hospice residents. I don't think it meet the care, I was expecting for my loved one.

My husband entered the community's memory section, when it was just opened. In the next couple of months, the memory care section filled. They may have had a waiting list, my husband was asked to leave after only 10 weeks. The community stated they couldn't accommodate his level of need. There was no change in the ten weeks, accept the floor was full. It was hard to move to a different place after ten weeks, and get used to the new environment all over again. The activities on the assisted living side were good, and the activities on the memory side needed a person who better understood the level of resident's level of ability to participate.

Nice facility, informative staff, very flexible, but expensive.

I think they are friendly and competitive in their pricing. They are trying to improve. Overall I would recommend them to a friend. The food is okay. The room sizes and layout of the community are good. They have outdoor space for the residents to use.

They were not expecting me and [name removed] never arrived. I was told he is at the west facility. I was given a tour by the director. Too far from our home. Memory care is only for severe dementia.

Seem very caring. Lacks natural light and decor is a bit dark and tired . Feels depressing

Very caring. Very dark facility. Desperate need more natural light

We have our 84 year parent at Bickford- we are overall satisfied with the care- however their are areas Of concern- that we have experienced - 1) HOUSEKEEPING-2) LAUNDRY-3) DIRECTOR OF NURSING-( BLONDO LOCATION) - housekeeping- the upkeep of my parents room- not maintained or per incident cleaned up. Laundry- other residents items mixed in with ours- and items lost / missing! Director of nursing- who oversees our parents well being- a STRONG disconnect - not engaged- and neglegent in making sure He has his Proper medications and supplies - which in turn could result into a life or death situation!! Also his needed Medical accessories on a daily basis - have yet to be found!!

I went on a tour here and the staff was nice. The community was nice too. They answered all of my questions. It was only about 15 years old and there has been no updates and the carpet is worn out. It was clean and kept up it just wasn't a good fit for my friends.

While looking at various options for my loved one, we toured this facility. The feeling kind of has a traditional nursing home atmosphere. They called it a memory care but there seemed to be no designated area for memory care. We also didn’t seem people out and about which made it seem very isolated. My loved one would have to walk a long way to go to eat her meals and she is not much of a walker. The also seemed to be very pushy and wanted us to sign papers that day. Of course we went ahead and selected a different property.

I toured here with my mom and from what I saw, they seemed okay. They had home cooked meals (which looked good) and the staff was attentive. I noticed that they didn’t have an activity area though so it didn’t have a bunch of games or puzzles for people to work on and that was a concern because we’ve been wanting to try and keep my Dad as active as he’ll let us. In the end, mom and I decided that they were more about getting people in than actually caring for them. The people we were talking to felt more like salesmen than caregivers.

The staff here did a very nice job with my tour here, they took their time showing me around and they answered all my questions. This is a nice community but I just didn't think it was the right fit for my husband.

Older facility, but clean. HAs good accessory services. Staff is not as well trained and currently hiring. The facility is currently full

The staff was great at this location very attentive and caring. The place looked good very clean but the rooms gave the feeling of an old nursing home feel. Very sterile nothing that made you feel welcome. and comfortable.