Bickford Senior Living

The front desk very friendly. The doctor that did weekly visits was absolutely horrible. I'm not even sure that person was a doctor. She literally had my loved one trying to sign Hospice papers, and now he is out of the facility living on his own in an apartment driving and his liver is rejuvenating. It was a horrible experience. Meals were not suitable for anyone that could understand what they were eating. It took forever to prepare. The order was always wrong, and it was always cold. Terrible terrible experience. There is no way to make it sound any better. The cost was the reason we actually came there in the first place. It was very affordable until we got there and every month something went up. It was always due to Covid, and due to lack of workers always something in the process would go up. It is a great facility and could be even more, so if managed better.

My parents moved into this facility about 10 months ago. I think this facility has great potential. The building seems very nice. The individual caregivers are mostly awesome. I couldn't have asked for anything better when my mom was in hospice. My father is still a resident here. I'm now living out of state and I'm not impressed with the communication. Additionally, in the last 10 months they've had tremendous turnover in staffing at all levels. The Director had only been there a few months when my parents arrived and by Christmas he was gone. His replacement is now gone, also. They're still without a Director. As of today, I would not recommend them to friends and family. I hope they figure out their problems and get back on track. The very worst part is the communication. I've tried to get copies of the paperwork that I signed from three different people, all of which are now gone. It is beyond ridiculous. The non-management staff are great (I'd rate Management staff at a 1) and housekeeping does a good job.

For my Dad we liked that the facility was small and only one floor. The room available to him was very close to the dining room and the activity room is 2 doors down. His room overlooks the courtyard. It is a new building and very nicely decorated, very clean. The staff are all very nice and very attentive to my Dad. Housekeeping is a separate fee. Laundry is done twice a week, changing the linens weekly and making his bed every day are also additional charges. The room charge includes rent, food, and utilities. They don't have many activities at all. In that respect I am very disappointed. I would like to see some entertainment brought in that family could also attend. Arts and crafts would be nice. I rarely see other residents unless it's time to eat. My Dad has only been there for a few months. I cannot recommend Bickford yet since the activities for their residents is sorely lacking. I'm not happy that my Dad sits in his room day after day only leaving for meals. He really likes the food and likes the caregivers. My sister and I are going to give it another 3 months to see if things improve. If not, we will take him to tour another facility in the area to see if it might be a better environment for him. Bickford was more expensive than the other facility, but the room location at Bickford was more suitable for my Dad and we thought it was a better fit overall.

I'm going to vent here, hoping for change due to public exposure. Plus: food, activities. security. Minus: Communication with family, follow up on action promises, missed medical appointments. professionalism of some staff. Staffing appears inadequate.

I toured this community. It seemed nice, but the facility itself is quite a bit older. It's not as bright as some others and the hallways were fairly narrow.

My loved one was a resident here for quite some time, but we eventually decided to move her somewhere else. The facility is beautiful. It's wonderful inside and a lovely place to be. They have an extra dining room available for families to use. The nurses are amazing. The caregivers are great. But the food is terrible. Absolutely terrible. The chef is 21 years old and very open about her dislike for cooking. Instead of following corporate meal plan, hot dogs are served often. My loved one was served frozen onion rings one night, like completely frozen. It's just an ongoing issue. We had several talks with management about it. Even had a meeting with them. Nothing changed. It's bad enough that I wouldn't recommend the facility to friends and family. I hope they eventually get it corrected, because it's otherwise a great place.

The Bickford facility is attractive and does not look institutional. The staffing has been a challenge over the last year my mother has lived there. Communication needs to be improved. Beware of the Value Med pharmacy it is very expensive and the cost is over and above the rent. Cable television is also not included. This could be better for the cost.

Unimpressed with almost everything. There is exactly one nurse that works here that seems to know what they're doing. Everyone else is either resistant to new things, doesn't know how to communicate regularly with a family about the resident, talks a good game but when it comes to action doesn't seem to really care. If my dad didn't have a girlfriend here that made him very happy I would have already looked for another facility. I understand that they are short-handed but if one person can make the effort and go above and beyond more people should be able to do that.

My number one concern is I have asked for seven months to be given the scale/criteria that moves someone from level of care to level of care, and I have gotten nothing. To me, the criteria seems hit and miss each day. They do give meds on time and assist with my loved one's bath. The main entrance, main living areas, and dining areas are always clean and tidy. But my loved one's room is not very clean, and he is physically unable to clean for himself. Most of the time the food is good. And they do have a lot of activities.

This community theoretically is pet friendly. It is on the expensive side. There seems to be a large turnover in staff. The communication with the staff is good, however. The number of staff has dwindled over the last year.

I would tell others that this community is a nice place to live if your loved one that doesn't need a lot of assistance. There are only 2 CNAs for 55 assisted living residents. There were hardly any activities available during my loved one's stay at the community.

They seem to be understaffed which is causing some issues. We are having some problems with the billing, they are overarching us and that is causing some frustration because now I am having to keep a really close eye on things and track it. I am not happy with the food situation either, the meals are not nutritious. I am really impressed with the physical therapy through fox, they have done a lot to help my mom out. Also the staff are great and very helpful.

Everybody there has been really nice, there are some parts of the community that is very clean and other parts not as clean. Sometimes when we visit our loved ones they have cob webs in the corner of their room, and the toilet isn't always clean. Both our loved one really enjoy the meals and dining service, and when we do stop by there is always something going on for the residents. Overall we have been very happy but there could be room for improvement with the communication, sometimes it is a hit or miss with the head nurse.

Older facility but had a very warm and homey feeling. There were a lot of residents out and about. Common areas were inviting. We really wanted a king size bed and the rooms would not support that.

The meals there are very good, however the communication is horrible that needs to be improved. Our loved one has been there for a couple of months and it seems like we are constantly having to reach out for updated. It usually takes multiple phone calls before we get a hold of someone or get a call back. It seems like the people who are in charge are always unavailable

There is nothing horribly wrong, but I would look elsewhere. It is not set up for handicap people, especially someone in a wheelchair or powerchair it isn't accessible for them. If you don't need to work with the nurse, the staff is pretty good to work with. Sometimes the nurse is good to work with and other times she is not. The memory care seems to be in with the general population and they are not in their own unit.

[name removed] was very nice. Certainly made me feel heard and understood. I loved the personal video chat + the prompt email follow-ups. However I think the facility has a lot of amenities that [name removed] just won't utilize.

The community made some promises that they were not able to keep due to staffing issues. The staff worked hard as they could but it was hard for them to have time to do everything.