Bickford Senior Living

After touring several other sites, we picked Bickford because of the staff's involvement with the residents. My father in law was immediately called by his "Nickname" and included in talks, walks, and dining. When we noticed his clothes were the same as the day we brought him in to Bickford, the staff immediately suggested to my father in law some different clothes to wear for tomorrow. He is now sleeping in his bed for the first time in over 2 years and showering more frequently. My wife and I have notice his attitude is much more up-beat and his old humor is back. While its only been one week we're impressed with the changes.

They are taking good care of my husband and his needs here at this community. It is a very well-kept facility, his room is nice and clean when I visit. We have had some medication issues, as well as insurance problems. Other than that everything else is going well. There are activities offered. He is pleased with the food. It is a very expensive community. If you have the money for it, I would recommend it.

Staff is very concientious

It has been a good place ,

The common areas and dining area are neat and clean. There is all most always something going on the common living room with the residents. We've had some issues with the laundry being damp and not put away, but they have been working on that. Overall our family likes the facility, but we feel need to keep checking up on the ever day things. Like are they getting our Mother to go the meals, going down for activities, getting her cleaned up on a regular bases and so on.

This community was friendly, but when I first walked up, somehow I walked to the wrong door and noticed that things were hanging from the ceiling outside. It was not well kept up. It is sort of like an old fashioned small community. It is a little bit older than other communities. It was not bad, but not what we were looking for.

The staff is very friendly. They work very hard, especially the caregivers. They really work hard, but I think they are short staffed. I think from what I have seen that they are under new management, and I think their reputation is starting to go down due to budget cuts. They are having too few people do too many things. It's very homey. A good place with pets welcome, and a very warm and welcoming environment.

It been okay, there have been a couple of glitches, but those have been worked out. They have a lot of activities, and everything is clean and neat. There have been no complaints about the food. Sometimes the meat is a little overdone for her, some of the grilling and stuff can be a little overdone. Everyone is very friendly they bend over backwards to help you.

A family member toured this community, and said that is was the nicest of the ones we saw. However, the base rate was $5300 a month. If you need to add care, the price goes up from there... If the care needs change, the price will continue to go up. Too expensive, but very nice.

It was too small, it wasn't as spacious as Emeritus. That was probably the thing for us, my wife loves to eat out and it wasn't like a restaurant, it was just too small. The director followed up with me the most, he kept calling and when I told him I had made my decision he congratulated me on it.

They are a pretty good community. I wish they had more activities for the residents there. They could use more day trips off the property. Just seems like there is not enough to do. I would recommend this community.

Clean and well run smaller facility. Close to home

I did not interact with staff. Just the intake person. Who is basically selling me the room and services. It appeared clean. In the areas I was in. He never actually moved in, he was placed on hospice care 2 days later. "Most places I have found what they sell and what you actually get are far apart." That was a quote from my cousin.

The sales person was wonderful. I appreciate d her time and kind spirit. It just wasn't the place for us

She was in memory care at Bickford and the studio is small. She didn't spend much of the day there, I noticed that the staff kept residents in a community area together, which I liked for [Name Removed]. [Name Removed] is not a picky eater, she ate well. She never complained about the food. My sister [Name Removed] has been in and out of the hospital and rehab since the end of May. She has been to Bickford for a total of 8 days since the end of March. It has been hard to communicate with Bickford, as her care needs have changed so much.

The experience at bickford is ok. Till the new director came in and changed things and now my dad is getting evicted at the end of the month since we can't pay the whole bill and I gave them everything he has. I'm working with mi wavier and Medicaid to get him help. I've ran across with this director last year she didn't help me out at all. I'm having problems finding a place for my dad right now with the short time I have. He has no where to go.

The site was understaffed, but did not own up to that fact. To compound that issue, the electronic alert / paging system wasn't 100 percent reliable.

My experience with the staff was quite positive. I believe the caregivers did the best they could to help my husband in his last days. I have had great difficulty getting the business office to work with my insurance company to secure the refund I should be getting since I had to pay Bickford in advance.

You need to be very clear with communication and follow up. I think they could have made the transition a lot better. for example, my dad was dropped off from the hospital and no one introduced themselves or showed him around. It wasn't until we got there that someone came in to introduce themselves which at that point it had been 2 1/2 hours later. overall things have been OK but if I don't reach out about things, there are never any solutions. for example if my dad vocalized concerns nothing happens until I follow up

Somewhat of a small dated facility. Definitely needs an upgrade to include ventilation. Memory Care side is quite small. Not the home feeling I was looking for.