Bickford Senior Living

I had a good tour of this community. From what I saw the community looked neat and tidy. Everything was well maintained. The staff I met was courteous and friendly. It was a nice experience. Everyone was very nice to my family and myself. This is a nice community.

The staff were helpful and answered our questions when we moved in. I do think they are a little under staffed. The food is good and the community is clean. They do not offer a lot of activities. I would recommend this community.

After touring several other sites, we picked Bickford because of the staff's involvement with the residents. My father in law was immediately called by his "Nickname" and included in talks, walks, and dining. When we noticed his clothes were the same as the day we brought him in to Bickford, the staff immediately suggested to my father in law some different clothes to wear for tomorrow. He is now sleeping in his bed for the first time in over 2 years and showering more frequently. My wife and I have notice his attitude is much more up-beat and his old humor is back. While its only been one week we're impressed with the changes.

They are taking good care of my husband and his needs here at this community. It is a very well-kept facility, his room is nice and clean when I visit. We have had some medication issues, as well as insurance problems. Other than that everything else is going well. There are activities offered. He is pleased with the food. It is a very expensive community. If you have the money for it, I would recommend it.

Staff is very concientious

It has been a good place ,

The common areas and dining area are neat and clean. There is all most always something going on the common living room with the residents. We've had some issues with the laundry being damp and not put away, but they have been working on that. Overall our family likes the facility, but we feel need to keep checking up on the ever day things. Like are they getting our Mother to go the meals, going down for activities, getting her cleaned up on a regular bases and so on.

This community was friendly, but when I first walked up, somehow I walked to the wrong door and noticed that things were hanging from the ceiling outside. It was not well kept up. It is sort of like an old fashioned small community. It is a little bit older than other communities. It was not bad, but not what we were looking for.

The staff is very friendly. They work very hard, especially the caregivers. They really work hard, but I think they are short staffed. I think from what I have seen that they are under new management, and I think their reputation is starting to go down due to budget cuts. They are having too few people do too many things. It's very homey. A good place with pets welcome, and a very warm and welcoming environment.

It been okay, there have been a couple of glitches, but those have been worked out. They have a lot of activities, and everything is clean and neat. There have been no complaints about the food. Sometimes the meat is a little overdone for her, some of the grilling and stuff can be a little overdone. Everyone is very friendly they bend over backwards to help you.

A family member toured this community, and said that is was the nicest of the ones we saw. However, the base rate was $5300 a month. If you need to add care, the price goes up from there... If the care needs change, the price will continue to go up. Too expensive, but very nice.

It was too small, it wasn't as spacious as Emeritus. That was probably the thing for us, my wife loves to eat out and it wasn't like a restaurant, it was just too small. The director followed up with me the most, he kept calling and when I told him I had made my decision he congratulated me on it.

They are a pretty good community. I wish they had more activities for the residents there. They could use more day trips off the property. Just seems like there is not enough to do. I would recommend this community.

Clean and well run smaller facility. Close to home

The strengths of the Bickford is the charming atmosphere, the friendliness of the care staff, the variety and abundance of activities. The weaknesses are the food if you are on a special diet and the care if you are living in the Assisted Living area and require a higher level of care. We experienced delays in response when my mom used her emergency button on a few occasions and her advanced care was poorly handled.

I was not happy with the faculty when my mom first got there they get her laundry and she never got her clothes back and I went and spent over $[name removed] for brand new clothes for her and they did not find her clothes or try to find them to be honest with you then when I came in there one day, my mom must've tried to use the bathroom and she had poop everywhere all over her face her hands her body nobody was there to clean her up and for the CNA's, there was one very nice CNA But the other ones nobody came to check on her for 23 hours at a time and all she did was stay in her room she never bothered nobody or anything. I believe Bickford it's only out for the money. I don't feel we got the quality that we were told we would get especially when we told them that my mom could not take care of herself anymore and they told me that it was no problem that they would take care of her instead my dad went there at 8 o'clock in the morning and sat there till four or five at night when I got off work just to make sure she was taken care of properly.

The administrative staff is great. The director is new to the position but she is really great and personable. Linda in the office is what I call the "face of Bickford". She is lovely and wonderful. [name removed] is the chef and again, amazing. [name removed] is the new nurse and she is outstanding. The aides are very difficult to rate. There is always a large turnover with the aides. I understand why as it's not an easy job. There are a few long time aides and they are just great and treat my dad well. There are a few things they could improve upon. My dad's bed could be changed more often and correctly. He could be showered more often. He usually has to ask multiple times. The activities director is very nice but could use some help doing different activities with the seniors. The med techs are very good.

My dad needed more care than assisted living could provide. That should have been identified that from the beginning. I think they just wanted to fill the bed/room. PCT and RN and head if nursing great. After you sign and pay they are slow to respond if at all - after first month still asking for lights in the closet to work .... waiting for new bulbs....

No activities for memory care, just a TV. The quality of the care services depends on who is working the shift. Need more help on staff in memory care. Need a sitter in living room from morning until bedtime. Keep room doors locked when not in them. Things missing from room from night staff or patients walking around and go in rooms and take things. As of now they have 2 staff and one med tech for 16 people. It is very clean and A few workers there were awesome

They don't keep their payments as quoted. Offered a discount of [price removed] then months later retracted that and now is billing for it. More staff. Better food and more/ better communication