Bickford Senior Living

My mother is a resident at Bickford of Worthington, first at the assisted living building and now at the memory care facility (known as Mary B.). I can't say enough good things about our experience. Every care facility has it's challenges. The thing that puts Bickford above the many, many options available is the staff. Flat out some of the most caring, selfless people I've ever met. I visit Mom a few times a week, sometimes unannounced, and I've never encountered any issues other than minor maintenance things that are usually solved by the next time I come in. I have access to every level of on-site management who I've found to be responsive and respectful. If I had to come up with any negatives it would be that both facilities could use some updating. Definitely a 90s vibe going on. But honestly, it's the staff. The care givers, the medical personnel, the activities directors, everyone is just amazing here. I sleep so much better knowing Mom is at Bickford.

The staff were friendly and encouraging and so supportive. My brother (the resident) entered The Bickford on hospice because of failure to thrive and within three months he was well enough to be taken off hospice. We had very little difficulty getting in contact with the staff, and they contacted me appropriately. I would strongly recommend this facility.

Very beautiful building and the ambiance was so warm and inviting. The staff was very welcoming and I did not wait long at all to meet with [name removed], the person that was doing my tour. Everything was well explained to me and I left knowing that I made a good decision to place my mom on their memory care unit. I feel as though she will be in good hands. The activities seemed fun and exciting and the staff really paid attention to the residents. I am thankful that Bickford of Bloomington was there to carry my mom on her second journey in her life.

This is the best place to bring your loved one's as they will be cared for. We have the best staff. Our assisted living is great . The residents are engaged all the times. If you want to see the best Memory care come to Bickford of Worthington. [name removed] residents are the best. They love doing activities.

My father loves the food. They are on top of his medications. Communication is pretty decent, but not perfect. The facility is very clean and updated. The staff is friendly and accommodating.

I am not sure I would recommend the facility. It is hard to say. It is ran by a bunch of young people that don't seem to have a care in the world. It takes forever to get responses back when you leave messages or text them. They do take a long time to tend to my mom, depending on who is on staff. Some of the staff are mean and are making my mom sick because she is so nervous. Others are nice. The room she moved into was so dirty. The bathroom floor seems to have never been mopped properly. So, housekeeping is not so good. It seems only 1 person in entire building knows how to un clog a toilet. You have to wait hours or days for someone to come and do that. It is the maintenance man. And he only works during the day/week. They use a swifter to clean. Not sure if they have ever wiped the counters off. If my mom was not alert she would probably get no care. I am sure that this happens every where. It is just sad that you pay this kind of money and the smallest things can't be done. The nurse can't turn the heat down or humidifier on. That is not her job. The cna doesn't know how to plug a cord in, you have to call maintenance. I could go on and on.

Overall a great place and I would recommend anyone take their loved one to this lovely facility. I had the pleasure of speaking with [name removed] (executive director) who really made me feel at ease with the care my mother could recieve from this Facility.

The staff was nice and friendly upon arrival. The atmosphere was cozy and clean! I felt validated with my concerns about placement. Guidance from the administrator whom has a nursing background helped me feel comfortable. I'm so glad and happy to say that moving forward doesn't not feel stressful.

They are fantastic! We are very happy. The staff has been so supportive and welcoming! Our only regret is we should have moved Mom earlier. Bickford really understands dementia and has an engaging, interactive environment! The team of caregivers is very wonderful!

Staff are super caring and respectful and respond quickly when needed. The food is great, with lots of choices that my mom can actually eat. The facility is neat and clean and decorated for the seasons.

The entire staff was exceptional! Mom loved it there and we enjoyed going there to see her. A special thanks to everyone involved.

What stuck out most about Bickford of Shelby Township was the fact that the RNs were supervising the care. I also really liked the home-like atmosphere.

Due to our loved ones health she was unable to use the facilities that were offered at Bickford of Urbandale, however based on the experience we had with the community we would recommend them to other families.

The staff that is hands on with the residents are fantastic; very attentive and caring. The communication from the aides, regarding the residents, is knowledgeable and thoughtful. Communication from the office staff seems to be hit or miss. The housekeeping is good, rooms and gathering places and public washrooms are kept clean. My nose is very good and there aren't any unpleasant smells. The food looked better than other places that we've been to. The move in was very easy. We have and would recommend Bickford of Shelby Township for Assisted Living care.

It’s been a wonderful experience for my grandma. The care for my grandma is priority and Bickford of Ames has continuously shown her exceptionally good care and kindness. I would recommend Bickford of Ames to anyone I know!

The friendliness of the staff gets a 5+. Mom is always happy... what more could you want! We love the Positive staff interaction and we would absolutely recommend this community to other families based on the experience we have had so far.

To be truthful, it was the first one available after spending 12 days in the hospital trying to find somewhere. If a friend asked me about it I would tell them I got lucky. It is everything I had hoped it would be.

Prices just went up but...what's new, right. what our family likes the most about the community is mostly that mom is happy and not lonely at her apartment...took some convincing.

The reason we picked this community is because my aunt has lived there.My mom really enjoys her time there it is a very pleasant place to live!

It was a good experience overall but my Mother did not want to be there. We tried out for 2-week respite for a break for me as caregiver.Good recommendation from 'A Place for Mom", I liked the staff; price reasonable.