Bickford Senior Living

Staff, especially the nurses were amazing! Always very caring and called me with updates or concerns about her health! The facility itself was always very clean, but my mom's room was often not cleaned well. They left messes unless it was their scheduled day to clean her room. That was my only issue with them.

Bickford has been a very good solution. They have nice amenities, very good food, pleasant staff and lots of social interaction opportunities. They also do a decent job of communicating with family to keep you up on how things are going. They are always looking to engage with residents which is so important.

The entire staff at Bickford is amazing. They put our family and our needs first. [name removed] passed away within a few months of her move and we are so glad that she ended her life at Bickford. The level of care and compassion was extraordinary. Bickford is small, lovely and feels like home.

It was the perfect place for us. We never second guessed our decision to choose the Bickford. It is clean, but I think they made a mistake by going with a lighter carpeting, with so much traffic. The entire staff could not have been nicer or more accommodating. The quality of care is great for assisted living. The food is all from scratch, nothing processed. I did not stay there with my husband, I ate most of my meals there with him and enjoyed the food very much. I was not around for the activities, but the end of summer party was very nice. I felt we received our monies worth.

My mom is now at Bickford which is much better than [community name removed] Bickford is a homey and smaller place. It is easy to get in and out of. Caring staff and clean. I recommend it.

My mother passed away at Bickford. Bickford treated my mom and me with the utmost compassion. I highly recommend Bickford House! The facility and staff are truly top notch.

The staff was really nice, I think the quality of care would be better if staffing was better. I think they need to keep more staff on hand. The price is outrageous and my family decided to move her back into independent living at a different location against my wishes. She didn't love that the doors were locked and told everyone she was living in prison, I liked that the doors were locked... It is a nice community and the building seems to be maintained and updated. I have no other experience with any other assisted living homes. The price of any of these senior homes makes me very upset. Personally I think it's outrageous and a bigger majority of it should go to paying people to take care of residents. I think if they had more staff that were treated better, the residents would get better care

They keep family looped in on all care and changes. The food was great initially but they got a new chef and now grandpa complains the food is horrible and always smothered or covered with cheese or gravy or something. I would absolutely recommend Bickford of Lancaster to anyone!

What we like the most about The Rivers is just the atmosphere, plus the care my wife has been receiving. She's treated like a person rather than a number. I've been pleased with the recent improvements and upgrades the Rivers have undertaken. We would recommend this community to other families based on the experience we have had,

Facilities all have ups and downs with staff. My main concern is with cleanliness of the floor within my mom's apt. Rest of common areas are great. I've shared my concern with them. No matter what time of day or day of the week staff has always been responsive. They are friendly and caring!

They were so helpful throughout the process of getting her moved in and then when she fell ill so suddenly. I knew when we first walked in that it was the right place 2 cleanliness 5. Sometimes a place has that old people smell. This place did not and the common areas were very inviting. They were amazing and in the brief time my mom was there they were very helpful and kind. My mom was not an easy person to deal with sometimes due to her disabilities but the staff was very patient. They offered specific care and assistance that my mom needed. I don't really have a good perspective on the meals/dining. My mom only had a few meals there and she had limitations as to food types. Everything looked and smelled good. For activities, I can't really address as my mom was not there long enough to partake. The info provided was good and my mom was excited about playing bingo which was on the list. Can't really gauge value for cost or compare - We didn't really have much choice and didn't see significant differences in cost among places we interviewed. This was the best choice for us in terms of environment where we thought mom would be comfortable and cared for.

My mother has complained that the kitchen staff has had a lot of turnover and inconsistencies in quality of the food. The cost is extremely high. The cost of assisted living is just extremely high no matter what location it is. My mother has adjusted much better than we anticipated she would. The staff has been very patient with her and is developing an environment of trust with her.

I really appreciate our part-time nurse there. Geri. she is very involved and helpful. The reason we went there is there is a bigger community of people for her to do things with. We didn't know about the hidden fees, which would be nice to know ahead of time. the staff treats mom great, and everyone loves [name removed] her dog. They help mom take care of her.

They could come up with some more creative fun games for the residence that involve a little bit of physical movement, even for the ones in wheelchairs. There are so many options of games for everybody to be involved. Most of the staff is very professional,friendly and kind to all the residents. There have been a few staff problems with them talking to my loved one about family members that was totally inappropriate and unprofessional. (i.e. Giving ideas how to escape.) Times that family should have been notified about an incident, but weren't. Talking to the director resolved the issues though. As long as everybody remembers that the family still needs to be very actively involved in the assisted-living process, everything is fantastic! Well, I could add that because it is a smaller facility, less than 60 residence, single-story building,built in a square so that people don't get lost within the facility. It is a very quaint facility with a strong feeling of togetherness and family. No place is ever perfect, even our loved ones own home is not perfect. My own home would not be perfect. In a perfect world my mom would not have dementia. I do feel that this is as close to perfect of all the facilities in our area for my mom's individual needs.

I have been impressed by atmosphere the staff creates. They try hard to keep the residents socialized and not bored.

Mom was happy there despite her dementia. The people were very loving and treated her well and she gained new friends. The food was excellent. They surroundings were beautiful and the apartment spacious. The staff was very caring. Costs were reasonible. Activities dir was great.

We have had a pleasant experience so far. My sister has more physical challenges than most of the residents but the staff continue to work with my sister to make her feel welcome and included as much as she is willing and able to participate.

It has been a real blessing. The staff are wonderful. And the directors have walked alongside me every step of the way.

He was only there 4 days before he died, but in that short time they took excellent care of him & also watched out for mom. They are still checking on us in September & he died in June. Staff very attentive to his needs & the the family needs as well. Food excellent.

Overall it is positive, very caring manager & staff home feeling vibe. It is clean but sometimes there is a urine smell. 98 percent friendly always have a couple that hearts aren't in it Quality of care is good but improvements could be made - timeliness of responding to residents buttons, due to staffing?? There is good food - would like to see more fresh seasonal fruits & vegetables! Activities are good but could use some new games!! Loving outside entertainers brought in & church services! It is expensive but probably in the so called normal range!! Caring for my mom & her being happy is priceless.