Bickford Senior Living

The staff is amazing and very involved in making it a happy and enjoyable experience. Nursing staff very attentive The food was okay, nothing fancy but the staff worked hard to find something you liked. Not a fan of administrative staff. They just want your money and then tough to reach after they get it.

QMAa and CNAs are very good. The medical staff is Hansa out of state. Mom never saw doctor at Hansa. They send Nurse practitioner whom drives 5 hours to get there to do rounds once a week on Fridays. Pharmacy slow in processing. Two attempts to get urine sample out for testing to lab failed. The director of wellness is LPN. Only one RN on staff.

I highly recommend them. They took good care of my parents. My only complaint is they need to give the door code to family members so we don't have to call staff to be let in and out..thats annoying

We were really happy with the care and consideration that [name removed] was shown while he stayed there. He was only there six weeks. They were very helpful. The meals were delicious and beautifully served. They bake their own bread and the staff was very considerate. It's expensive, but I think that's the nature of the beast. It was clean, warm and inviting and smelled great. I especially liked the way you could have a dog there and they had a nice outdoor seating area and the ability to have your dog in your room was really nice.

I am pleased with having Mom there. Very good with the medical staff. They just replaced the director. So I have no experience with the new staff.

I would definitely recommend it. The entire staff is great. It is centrally located between my siblings and 8 minutes from my home. When interacting with the contact point, there was the most genuine approach amongst all 5 locations that contacted me. When we toured the facility, all of us there felt like it was the place for her.

A Place for Mom found Bickford of Lancaster and recommended it to us and we visited and they were very helpful. All staff are very kind and professional. Everyone was polite . Very expensive

Some of the issues we experienced were with staffing. They didn't have enough help to keep things going some days. My dad passed away last month and their nursing staff was extremely helpful for a few days there. My dad did complain about the food at times as well.

A month after we decided on Bickford, we moved my dad there, and it was a great fit. My dad enjoyed the last six months of his life there, and I was able to visit often. Bickford called me a few times when they didn't think he would make it through the night and I could be with him quickly. There was a lot of staff and management change. My dad's pain medication ran out three times. Thankfully, I had hospice to call.

Bickford is a warm and welcoming facility. The building and grounds are very nice and the staff members are very friendly and accommodating. Nothing is 100% but, overall, I am very pleased with the care provided and it is comforting to know that there is someone available 24 hours a day to assist when needed. We toured a couple other facilities before choosing Bickford. Bickford was far superior to the others for around the same price.

There has been staff transitions that have made billing/care more difficult to manage recently. I'm hopeful that once settled things will be back to normal. I would like to mention that [name removed] the resident advocate is absolutely amazing. She's caring, friendly, and always willing to help me navigate any challenges that may arise.

Great people that will take care of your loved one. However, the food leaves a lot to be desired. Maintenance is also under staffed.

The staff has been very helpful, and taken good care of my parents. Unfortunately, they experienced a Covid outbreak shortly after arriving, and that was a very difficult period for my family. They have recently changed their online billing system, which had been a challenge, and I am hopeful that the new system works better.

The staff has been very helpful in providing our mother with the care and the patience she needs transitioning into assisted living. As her dementia has progressed, staff have been reassuring in guiding us as to what to expect on this journey.

It has been a good experience. Highly recommend over others in the area.

They have issues with getting laundry done, bed made, mom showered twice daily, nighttime care. However, based on the experience we have had so far we would recommend this community to other families.

Clean, pleasant smelling facility. Large (and tall ceiling), open community areas and court yards. Good atmosphere. Excellent corporate philosophy (Higher Path). Good Care. Well run, organized (and improvements being made). Great food, excellent chef, w/ meal-time alternatives. Friendly, visible and available management and care workers, med techs. Can schedule transportation for external appointments. Very good activities calendar and director of activities. Plans for more off-site excursions. Management: Executive Director, Nurse and Sales Manager - are very competent and engaged. Billing is straight forward, comparatively affordable - no surprises. I have both parents in this community. One is in assisted living, and the other is in memory care. The Memory Care unit is very bright, clean, orderly, well staffed (and not depressing). The best memory care unit atmosphere we've experienced. MC engagement could improve some. Bickford is the best facility of the 3 we've experienced.

So far I feel like my mom has received good care, other than not always getting her meals. My sister has had to take lunch and dinner to her on occasion, because the kitchen didn’t send anything for her. She is on a gluten-free diet, Which we were told at the time we chose Bickford, that that was not a problem, but that should not Affect whether she gets to eat or not. Otherwise, the staff has been very sweet with my mom.

I really like the facility, the nurses are just wonderful, the staff ate very good. Y only criticism is the CNAs don't seem to keep any schedule of what to do for the residents...emptying garbage, changing clothes, bath days, etc. I'd like the CBAs do a better job. But, we are very pleased overall.

My best thumbs up is to say: The staff cares. Not just the management of the facility, but the aids. Since this is most important, it is the significant determining factor. Followed closely behind is all the staff is approachable. There are items which need improvement. Cleaning the apartment has been a chronic ask. I've brought my owner vacuum twice to show the dirt. Biggest item: Clean the bathroom. Their policy is once a week. I'd be ok with twice a week. Lucky to get once a month. Since I'm there everyday for 6+ hours starting in the afternoon, I do care for my parent: daily hearing aid and glasses cleaning, monitoring/caring for a bottom wound, and occasional shower. I take my parent out occasionally for medical or pleasure. I think my parent has better care as I'm there a significant part of the day. My greatest relief is knowing someone is there when help is needed, calling the facility when my parent calls me instead, and staff calling me if a significant change occurs.