Bickford Senior Living

Bickford of Burlington has very friendly staff. i was sort of dissatisfied with the meals, but overall they are a good community.

Bickford is a very intimate and friendly environment that feels like home. They have staffing issues and technology issues such as external door key access not working, as well as fall alert device issues. We would have to wait to be let out and let in even with the key fob, it would not work most of the time. Overall they have an excellent relationship with hospice, were very accommodating on resident needs as their health declined.

Our family had a very good first impression with the Bickford community, it has a real homey feel to it, and everyone there is extremely friendly.

I love the welcoming, warm feeling that a smaller facility like this has to offer. The environment is very homey and warm. It feels very community and family-like. I think they're short-staffed unfortunately, but the workers that they do have work very hard and do their very best. I love the activities, but my dad does not. They're geared more towards women, and it would be nice to see more male-oriented things for him. But the activities director is phenomenal. She is one of the best parts of the place. They do go out once a week for lunch, which is really nice. His apartment is perfectly sized for him and is handicapped accessible. The director went above and beyond to help me get my dad in there and take that step. And she provides a lot of personalized attention. We really like Bickford.

We chose Bickford of Spotsylvania because of the location for family and we really liked the layout of the building. The room size is just right for what she needs. She raves about the food, they are chef prepared meals. They are starting to ramp up on the activities that were stopped due to covid, they just had an outing last week. I would absolutely recommend them to others looking.

We toured this community and it was nice. They answered our questions and showed us around. It was what i expected.

The facility was nice. The facility was a little more costly and a little smaller and more homey feel. We did like that this facility felt more homey and smaller.

We chose Bickford of Spotsylvania because it was far and above others that we looked into, it is almost brand new and it is a beautiful place. The room sizes are standard compared to everywhere else that we looked. It really feels like a home here and I would recommend to others looking.

Our family was able to have an in person tour, and at a time we had a loved one living at Bickford Cedar Falls, and the whole tour and facility was a positive. However, another community we were looking at offered a much better cost for the quality of care being given.

We had a couple of very good tours at Bickford of Middletown. We started out with an online tour first. The online experience was different than in person, so I was glad we did it again in person. I got a much better feel for the facility in person. I had a good overall impression of the facility, and I liked the level of activities they offered. Location played a big part in our decision, and they were just farther away than we wanted. Also, I liked the woman who led the tour, but she was a little pushy in the end.

I would recommend the community to others for their loved ones. The staff have been knowledgeable and understanding of the residents and families. They understood the reasons of the pandemic regulations explained this to the families. My loved one loves all of the activities they have to offer, especially balloon volleyball.

I would tell others to check the community out. the staff are very friendly, and keep in contact with the family regularly. My loved one likes it here. I enjoy that my loved one is here, as well. This community is about the same cost as others I looked at.

Overall we've been pretty pleased. The only downside seems to be on the weekends when they are a little bit less fully staffed and wait times are longer for assistance. I know most places are struggling with staffing now due to the pandemic. So it might be a better place for people who are more ambulatory. Also because of staffing, there don't seem to be structured activities on the weekends outside of mealtimes. But during the week, the activities are good. They try to get the residents to socialize as much as possible. They don't appear to really allow the residents to just sit in their rooms. They do try to draw people out as much as they can, as much as the resident is willing. They do a very good job keeping the facility looking clean and nice as well. It's only a few years old, and really well designed and nicely laid out.

The community is short staffed overall. The overnight shift is shorter than the daytime staff. The food is good and they give the residents a large variety of food. Some of the activities include exercises, games, outings, social activities and more are available for the residents.

Due to the covid restrictions we have not been able to visit the community as much, and due to our loved ones dementia state we cannot rely on her to give feedback over the meals. However, just based on looking off the menu and the food we have seen in person it looks and smells very tasty. The activities have started to pick back up since she has been there, and it just really feels like a home.

Our family had a virtual tour with this community and it was really nice, it had a good set up. However we just thought the person who gave our family the virtual tour was a little to pushy, but the facility was still very nice.

With Covid, we're only just now starting to be able to go in and spend time there. As far as I'm concerned, they've done a very good job with my loved one. Any time I've had any issues, they've always straightened things out. I would recommend it here. Most of the staff are very friendly. There's always that one person here and there, but overall they're very friendly. It always smells very good in there. I know my loved one would like to see more activities than just bingo. They tried to have a country western themed day, and only one other person participated. I feel like the staff should be participating too when they plan those sorts of things.

I would refer others to the community, if you can afford it. It can be pricey. I got a warm fuzzy feeling while I was there. This is because of the staff, decorations, and cooked meals on site. The activities are good here and they change them to assist the residents in being active. The only negative is they kept calling the primary doctor to increase medication to try to control my loved one's dementia. We ended up moving my loved one since the doctor wouldn't increase the medication anymore.

It was very friendly there, but it seemed that the people in charge - the administrators - kind of went downhill once my loved one moved in. They did not give a lot of feedback about what my loved one was going through, mainly because upon move-in, they didn't tell us she would be quarantined for 5 days. They said they told her, but they did not tell us. So in those 5 days, she had to stay alone in a two-room apartment, and I think that broke her. After she got out and could meet a few people and make friends, then she seemed to enjoy it. She said the food was very good, that they had a lot of choices, and meals included all four food groups. I just wish they had been more upfront about those first five days.

Lovely facility, rooms were beautiful. The Alzheimer’s unit was nice but there were only 4 residents so it seemed very quiet. I am removing my mother from a place that has very low census and no activities at all, not sure I can take a chance on another place with low # of residents and staff.