Bickford Senior Living

We first met with Makenna on a Tuesday to discuss moving my sister there. Then we returned on Wednesday with my sister and went through the whole tour again. My sister also was evaluated at that time. The facility is older than the others we toured, but it was very clean and roomy. The dining room is a beautiful place with the high ceiling and skylights. All of the staff we met were very friendly.

They have been super helpful in making Nola feel welcome and dealing with her dementia issues. Her apartment is just the right size for her now, she's in a one bedroom. She is eating well and loves the food. The staff have been very accommodating when I need to bring belongings in to her room or take things out. My only issue has been some communication issues but that hasn't happened often.

Administration has been weird since they are trying to hire a new manager there. But they are getting better but they have been helpful. Food dad says is great. They been working with what dad makes and once his VA paperwork is finally done. They lost it during management change. I just got it back last week. Then his rent with go up. It's been a high turnover since January when he moved in.

The staff, specifically [name removed], did a great job hosting us and made my mom, who was very uncomfortable with the idea of living at an assisted living facility, feel comfortable and more relaxed. We really appreciated the time and attention of everyone at Bickford.

The staff care is highly personalized with only about 35 residents. The staff is friendly and attentive and there are different activities each day.

Bickford is older, and perhaps slightly more worn than most of the places I've looked at, but what they call apartments, are actually small apartments with separate rooms. I find that very appealing, in that it feels more like a complete home within the apartment. And, there is a possibility that I will be able to secure a bathtub for my mother within the facility. The only one that I found so far, and it is an important detail for her. Everyone that I spoke with there was very friendly and informative. and because they do not separate senior living, assisted living and memory Care, it seems to me that it will be a better overall environment for my mother who is slipping into substantial memory problems, because she will be provided a greater opportunity to interact with other people at varying levels. Overall, I was very impressed with Bickford.

Love that you stay in your apartment even if you need to start getting memory care. No separate wing/ floor for memory care. Small enough facility that the administrators know every resident very well and are available daily

I would give them a solid 4. We moved my mom in when they were in the midst of some staff turmoil. Didn't really get an orientation or anything that first day and it made it a stressful few days. But they have worked hard to smooth things out for us. Food/dining=5 The food is fresh, the menus are varied, and it's of good quality. I've tried it and my mom loves it. Activities=4.5 [name removed] is great and offers a variety of things each week. My mom is not a "joiner" but does like to participate in the walking group and most things that involve food. [name removed] continues to invite her every time. Cleanliness/room/apartment size=4 I feel they do a good job with cleaning and laundry and my mom likes her room. Quality of care/Staff= 4 I find the staff to be friendly and helpful. They answer all of my questions and have been very responsive and supportive. My mom says everyone is nice to her and they offer to help her. They listen to her and love hearing her stories and laughing with her. I wish they could get her to shower more often, but I know they are working on it. Overall, we feel Bickford Cottage has been a really good move for my mom and her physical health is improving since moving there. Her memory won't really get better, but everything is working to keep her as healthy as possible. She is eating better, getting her medication as needed, and has someone to talk to whenever she is feeling social. We feel it has been a great move for her!

The memory care staff is great. Food is good, cleanliness is fine, Apartment is very small. Received a key fob for entry which is great. Admin's and Maintenance are slow to reply. Do not get patient status updates on care or activities, which would be nice to have.

The smaller, homey atmosphere is very nice. The workers and administrative staff work closely with the residents and know them by name. I would recommend the Bickford if you want a smaller, closer atmosphere.

Activities are great and the coordinator goes out of her way to invite my mom who is unable to read the signs. Food is good, temperatures of the food tends to be a little bit too cold for many of the residents. Inside the facility is kept very clean. They just did a major renovation recently and brighten things up. Not too trendy that the elderly residence feel out of place. They struggle with answering the phone.

The only thing we really don't like is the lack of communication. There is very little communication about how our loved one is doing. We do not get any information, not even when there is a concern or doctor visit. Very clean place. And staff is friendly.

They are excellent. The facility is very clean, staff is wonderful and so caring and they also have wonderful activities provided for the residents.

We found Bickford to be very nice [name removed] is very welcoming. We chose Bickford as it met our needs for our sister: care, Montessori, and the rooms were a good size.

Having moved in over the holiday two week timeframe There were a couple things that were a little delayed. Meals have been very good with a good variety rather than standard dishes that repeat all the time. Mom has enjoyed the meals. There is a reasonable variety of activities. She has liked all the staff that she has dealt with, and I've been very happy with them as well. The setting is lovely and it feels very homey. Her room was very nice and has a good set up making everything accessible. She even brought her sewing machine along.

The staff is amazing and goes above and beyond to make my mom comfortable.

Bickford is decent but has a difficult time with keeping cooks. The rest of the staff is very good, rooms are decent, and they have considerable activities for the residents. Like most all senior facilities the cost is enormous and will in the end take everything they ever worked for or saved.

The staff is very accommodating and kind although the facility is a little older I feel like the quality of the people in the building is most important. Our father had a very logistically challenging transfer, and Bickford helped us every step of the way.

My friend wasn't there very long before having to return to the hospital. The folks at Bickford in Worthington were helpful in getting short term placement.

Our tour of Bickford was very pleasant. It was quick as we did not have much time. The building was clean & inviting. The outdoor space looked like a great place to spend time when the weather is warmer.