Bickford Senior Living

The staff at Bickford house I would 99% of the time try to make sure you have everything you need as much as they are able. If you talk to any one person, that person makes it their job to follow thru and make sure you get what you are in need of. Highest of ratings to the staff at Bickford. They give their best and honestly care about the people they care for. They treat us like family. The cleaning of the building is well done and kept up as well as holidays decorated and cheerfulness for all worked at. We had a bit of worker shortage during the holidays, but the ones who were here gave their all to keep our meals served, our needs met and the unit cleaned and organized. I can't say enough good about the chef(food is yummy and if you don't like his menu, he will make you something else.) The same goes for our amazing maintenance man who willingly gives up his days off to handle situations that come up in any home or apartment. He not only fixes what needs fixing, he goes above and beyond in helping you with your needs he is not responsible for. He brought my groceries in for me once and put my water on top of my fridge, which would have been next to impossible for me and he just did it and kept going to his next job. Communication with my family has been excellent. They always take the calls and answer my family's concerns so they feel comfortable with me being here. I highly recommend living here. They are working on staff training and improvement and have a monthly meeting to hear the residents' concerns, interests and needs. That is especially high on my like list. I had one issue that I had a major problem with and after speaking up about it, it was corrected within 24 hours. I was highly impressed. Bickford, like any organization, is a constantly changing, adding new ideas, answering residents concerns and trying to give the residents here the best life they can have. My health has improved in all areas since my move here and I'm hoping it keeps up that way. I recommend Bickford for apartment living with help as you need it.

Great experience so far but it's hard to keep these places staffed. It looks and smells like a new house. The activities person is great and they have daily activities. My mom loves the food. There's a new assistant director that is trying to improve things. Everyone is super approachable. Housekeeping and laundry could be better. Hard to keep a housekeeper as well. They have pull cords in the room and the residents wear pendants. There's a key fob for family to let themselves in and out.

The best choice in the community right now. It is small but offers all of the events and healthcare support that we need.

I have mixed feelings about it but I think we're going to work out the kinks. Communication needs work.I picked it because it's fully staffed and close to my house

It has been a good experience so far. Communication is not consistent, but the staff has been wonderful to work with. I chose it because it was cozy and felt more like a home my father would be comfortable in.

I would recommend Bickford of St. Charles to others, however there is big staff turnover. The food is a huge let down, but they are going through changes so we will be patient. The staff is very nice and helpful. They are doing their best. It's expensive.

The facility has a homey feel to it and the community seems like a large family since it is not as big as many. We picked this community because it is nice, and a smaller facilit, that provides basic community services. We picked it for its location, availability and smaller size. I did not want mom to feel overwhelmed. She would have not taken advantage of activities offered by larger facilities.

Friends recommended it. Overall I think it's a great place. I do feel like I need to monitor them to ensure that she isn't forgotten about.

The facility is very clean and well maintained. The staff and residents are quite friendly. Friends and outside medical personnel I have talked with speak highly of Bickford of Bourbonnais. The apartment size is actually larger than my mom needs. My mom has pretty late-stage dementia and doesn't receive much in terms of memory care. Most of the attention she receives is centered on her comfort and safety.

What we like the most about the Bickford of West Lansing is the staff. The staff members there are very caring. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

The staff have been extremely friendly and helpful. Some of the staff sat in the apartment with our family as my dad was passing away which showed how much they cared for my parents. Some have found out what my mom likes and bring it to her (flowers, candy, hugs, etc). They will randomly come and check in on her to make sure she is doing okay even without her pulling her cord. They have enough activities for the residents to participate in.

My father moved into Bickford of Carmel just before the Covid lockdowns. This facility was a Godsend for us because they were understanding of both the physical and emotional aspects of care. They worked very hard to train the staff for my father's Diabetic Care.

Have been very happy with the care my mother gets on the memory care side. Staff super nice .

Our family had an in person tour and it was really nice but for what we were looking for this was just not going to fit our loved ones needs

We reserved a room for my loved one and we were put on a wait list. Then they called us for a room, then they started to delay it more and more. It went on for a few weeks. They could have left it alone as we moved through the list. Instead of the back and forth. That could be improved on. The food was good with some variety for each meals. The staff was very friendly and communicative and went out of their way to let us know they enjoyed my loved one being there. We where able to reach out to staff if we had any questions or concerns by phone call or text.

I thought Bickford of Battle Creek was nice. It felt very homey. It’s a little bit of an older facility, but very well kept up. We toured assisted living and memory care. Their memory care rooms are much smaller than another place we looked at, and they don’t have very many rooms in memory care. They definitely had more rooms in assisted living. The staff I met were nice. [name removed], the gal who took us around, was wonderful. She did a lot of follow-up but was not overly pushy. She was just very sweet. She even made a little gift for my mom and I after our visit, a certificate of encouragement, which was a nice touch. In the end, Bickford was a little pricey, and my mom just wanted to be in a different location closer to another family member.

Our family had an in person tour and it was a wonderful experience. This was our second choice. We loved the way the rooms were set up around the perimeter and everything was just outside of the rooms. The activities area and gathering areas were just right outside the rooms so very accessible to the residents.

The staff are excellent at this community. My loved one loves the food here. This is an excellent place and there is no mistake by bringing your loved one here. My mother in law lives here also and both of them are happy at this community. They have activities like crossword, bingo, happy hours on Friday, church, music entertainment, work out classes, cook club and more for the residents to do to stay busy.

The staff members at Bickford are wonderful, they really try to make the residents feel comfortable and in that home setting. Our loved one is still adjusting so she has not participated in the activities or eaten in the dining room yet, but she is really enjoying the meals. We would recommend this community to other familes.

There has been staffing problems currently. The future could be a bit shady because of this. Overall it is a good place. The staff seem to really care about the residents. The food is pretty good. Some items for meals are prime rib, bacon each morning, home made soups. The community's goal is to make as much from scratch as possible. There are choices for the main meal as well for the residents to choose from.