Bickford Senior Living

I would recommend Bickford of St. Charles to others, however there is big staff turnover. The food is a huge let down, but they are going through changes so we will be patient. The staff is very nice and helpful. They are doing their best. It's expensive.

The facility has a homey feel to it and the community seems like a large family since it is not as big as many. We picked this community because it is nice, and a smaller facilit, that provides basic community services. We picked it for its location, availability and smaller size. I did not want mom to feel overwhelmed. She would have not taken advantage of activities offered by larger facilities.

We picked this community because of the location, price and tour with [name removed] was promising and accomadating.Community was in the process of changing management. I'm sure that led to the poor communication that led to my dissatisfaction with management.

A difficult experience adjusting to living away from family but I feel that residents and staff learn to care for one another and it has helped. When there is a problem they take care of it.

Friends recommended it. Overall I think it's a great place. I do feel like I need to monitor them to ensure that she isn't forgotten about.

The facility is very clean and well maintained. The staff and residents are quite friendly. Friends and outside medical personnel I have talked with speak highly of Bickford of Bourbonnais. The apartment size is actually larger than my mom needs. My mom has pretty late-stage dementia and doesn't receive much in terms of memory care. Most of the attention she receives is centered on her comfort and safety.

What we like the most about the Bickford of West Lansing is the staff. The staff members there are very caring. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

The staff have been extremely friendly and helpful. Some of the staff sat in the apartment with our family as my dad was passing away which showed how much they cared for my parents. Some have found out what my mom likes and bring it to her (flowers, candy, hugs, etc). They will randomly come and check in on her to make sure she is doing okay even without her pulling her cord. They have enough activities for the residents to participate in.

As I get to know more of the people they seem to be very genuine and trying to do a good job. Compared to the other facilities I saw, they are the best for the money. All are over priced in my opinion. They have added more staff and are making good changes. I am excited about the future with Brighton Gardens of Brentwood.

My father moved into Bickford of Carmel just before the Covid lockdowns. This facility was a Godsend for us because they were understanding of both the physical and emotional aspects of care. They worked very hard to train the staff for my father's Diabetic Care.

We picked this community because, they accepted sliding scale for diabetics. I like that they have techs for each floor. They could improve on communication with the family, and the friendliness of the door greeters. Overall, I would recommend to other families.

To be fair, they are dealing with all the post Covid staffing issues every business is having to deal with. I think it was a good move considering my mom's budget and her chief complaint is the food.

Overall our family is happy with them, but sometimes it is had to get in tough with the right person

Have been very happy with the care my mother gets on the memory care side. Staff super nice .

What really stood out to us was the staff, they are very friendly and everyone from the executive director to the maintenance team is just very engaged with the residents.

She is very happy there as well lets change that to she is as content as she can be. Doing well no problems.

Our family had an in person tour and it was really nice but for what we were looking for this was just not going to fit our loved ones needs

Our family had an in person tour and the tour was fine but the place seemed a little bit worn and needs some updating.

We reserved a room for my loved one and we were put on a wait list. Then they called us for a room, then they started to delay it more and more. It went on for a few weeks. They could have left it alone as we moved through the list. Instead of the back and forth. That could be improved on. The food was good with some variety for each meals. The staff was very friendly and communicative and went out of their way to let us know they enjoyed my loved one being there. We where able to reach out to staff if we had any questions or concerns by phone call or text.

I thought Bickford of Battle Creek was nice. It felt very homey. It’s a little bit of an older facility, but very well kept up. We toured assisted living and memory care. Their memory care rooms are much smaller than another place we looked at, and they don’t have very many rooms in memory care. They definitely had more rooms in assisted living. The staff I met were nice. [name removed], the gal who took us around, was wonderful. She did a lot of follow-up but was not overly pushy. She was just very sweet. She even made a little gift for my mom and I after our visit, a certificate of encouragement, which was a nice touch. In the end, Bickford was a little pricey, and my mom just wanted to be in a different location closer to another family member.