Bickford Senior Living

Really liked but was pricey, a lot more than what Mom pays now. I did not get a chance to see any of the activities though.

nurses were out helping residents, lots of activities.nice room sizes.

Overall things are going very well for my loved ones at Brighton Gardens of Brentwood. Everyone is very friendly, and the care staff all seem professional and caring. The facility itself is attractive, well kept, and clean. They also do a great job with the food, my parents enjoy it, and it has been good every time I've tried it.

We are very happy with Sunrise. The women keep complaining about being bored. I would like to see some more activities. I love the director, I just think they need more. The physical space was very important. It's small and lighter and cheerier, and happiest, than the other places we saw. The people that work there, are very understanding and are very good. I am quite pleased by that. There are little things, every once in a while they miss little things.

My mother has Alzheimer's disease and could no longer care for herself. We were able to get her in immediately and the care she receives is outstanding. She loves all the caregivers there and is safe in her own surroundings. I am worrying less and getting more rest knowing she is well cared for.

Based on other places we looked at, for what we are paying for and what we are getting, it's a pretty good deal. They have the monthly activity schedule set out but from time to time, they don't happen. She loves the food there, and we have eaten there too, and it's very good. We are very pleased with them overall. When we first chose it, we met everyone, the sales staff, and the director, and we met the chef, and everyone was nice everywhere we went, but I liked the layout of the room. Before we signed any papers, we popped in at various times unannounced. We asked some of the residents questions and if they were happy.

My sister and I checked out many residences for our mom before we decided on the Bickford of St. Charles, Il. The staff there was very friendly and informative when we toured the facility. The place is very clean and feels like an elegant but comfortable home with lots of open gathering spaces and a number of cozy fireplaces. The dining room is decorated very comfortably and each resident is given a menu to choose their meals from. The floor plans for each apartment are roomy and laid out for the convenience of the person living there. The fact that you bring your own furniture to your apartment makes it feel more like home. The rooms have big, bright windows that allow a lot of natural light to enter your space. Housekeeping and laundry service are also provided witch makes it easy for your loved one to live hassle free. Our mom has only been here for two weeks and she is having a few problems with adjusting to her new surroundings but the staff is helping her with that. She is 89 years old and until now has lived on her own. She also has some dementia so things are a little difficult for her, but my sister and I are sure we made the best choice for our moms health, safety, and well being by choosing the Bickford.

IT was a very good tour. We did not choose this location because they had a waiting list. It is also a large facility

It's a beautiful facility. Pricing was reasonable for all that was included. From a medical standpoint my mom required more monitoring that we didn't realize until it was too late. She had several falls, 2 of which were quite traumatic and required surgery.

Staff is kind and helpful. Room size was fine. Meal times were a little weird. They had no recreation person at the time so activities were lacking. Have hired one recently.

I love the location and that it is a smaller facility. Just wish their memory care was not so expensive. I think it's the most expensive in the area.

My tour started a little late due to conversations. However, I enjoyed the facility and all of its unexpected amenities. The ambiance was excellent. It was a bit hard to visualize my furniture placement when there was no vacant apartment available to view. This was a pet-friendly facility, but not convenient for taking a dog outside. Good tour.

Care provided was great. Little trouble in the beginning with distribution of the meds but was quickly resolved. I would recommend to others

They do a great job with clients. The staff is good at communications. They are very friendly. I would definitely recommend them.

This is a nice, comfortable resident facility where my mom lives now. She is not happy being out of her house but does say nice things about Bickford regardless. The enclosed courtyard is her favorite feature she can come and go when she wants without supervision. They do many activities there, but my mom chooses to not participate as she isn't very social. She said the food is good, but small portions. The apt arrangement is nice because it's in a circle, and my mom says "you can't get lost." Staff has had some turnover but have always been nice.

The staff was very helpful when I went to speak to them, when looking for a place for our Father. It's small enough that he gets the help that he needs and its more of a community setting opposed to a large facility for the elderly. The food is usually top tier with eggs, oatmeal, sausage for breakfast. They have activities such as bingo, church, holiday gatherings and other activities. The respond when staff are not doing their jobs to help the residents. For the most part, and overall we a e e grateful for Bickford.

Beware of the price. If you have the money it will be ok to live there

Big issue: NO access to staff after 6pm. Three times my Mom called me late at night (in Chicago) confused/scared. She woke up and did not know where she was (nightmare??). She needed a staff member to enter her room for 5 min to comfort her. I called the facility and NO answer. I texted the leadership (per their instruction) seeking a staff person to check on Mom...no response! Family NEEDS to be able to contact night staff on rare occasions such as these. Simple solution: buy a cheap burner cell phone for the night nurse. Family can call or send short text message seeking help. My Mom was happy at Bickford. As her daughter-I was the critic. I was fortunate to be able to visit Mom frequently...the residents were truly a community.

Overall, I am pleased with Bickford. At times it seems they are understaffed, but I think that's a very common problem right now.

[name removed] is wonderful in setting up activities and genuinely cares about the people there. Yes, we would recommend this community to other families based on the experience so far to other families.