Bickford Senior Living

My mother has Alzheimer's disease and could no longer care for herself. We were able to get her in immediately and the care she receives is outstanding. She loves all the caregivers there and is safe in her own surroundings. I am worrying less and getting more rest knowing she is well cared for.

Based on other places we looked at, for what we are paying for and what we are getting, it's a pretty good deal. They have the monthly activity schedule set out but from time to time, they don't happen. She loves the food there, and we have eaten there too, and it's very good. We are very pleased with them overall. When we first chose it, we met everyone, the sales staff, and the director, and we met the chef, and everyone was nice everywhere we went, but I liked the layout of the room. Before we signed any papers, we popped in at various times unannounced. We asked some of the residents questions and if they were happy.

My sister and I checked out many residences for our mom before we decided on the Bickford of St. Charles, Il. The staff there was very friendly and informative when we toured the facility. The place is very clean and feels like an elegant but comfortable home with lots of open gathering spaces and a number of cozy fireplaces. The dining room is decorated very comfortably and each resident is given a menu to choose their meals from. The floor plans for each apartment are roomy and laid out for the convenience of the person living there. The fact that you bring your own furniture to your apartment makes it feel more like home. The rooms have big, bright windows that allow a lot of natural light to enter your space. Housekeeping and laundry service are also provided witch makes it easy for your loved one to live hassle free. Our mom has only been here for two weeks and she is having a few problems with adjusting to her new surroundings but the staff is helping her with that. She is 89 years old and until now has lived on her own. She also has some dementia so things are a little difficult for her, but my sister and I are sure we made the best choice for our moms health, safety, and well being by choosing the Bickford.

IT was a very good tour. We did not choose this location because they had a waiting list. It is also a large facility

QMAa and CNAs are very good. The medical staff is Hansa out of state. Mom never saw doctor at Hansa. They send Nurse practitioner whom drives 5 hours to get there to do rounds once a week on Fridays. Pharmacy slow in processing. Two attempts to get urine sample out for testing to lab failed. The director of wellness is LPN. Only one RN on staff.

I highly recommend them. They took good care of my parents. My only complaint is they need to give the door code to family members so we don't have to call staff to be let in and out..thats annoying

We were really happy with the care and consideration that [name removed] was shown while he stayed there. He was only there six weeks. They were very helpful. The meals were delicious and beautifully served. They bake their own bread and the staff was very considerate. It's expensive, but I think that's the nature of the beast. It was clean, warm and inviting and smelled great. I especially liked the way you could have a dog there and they had a nice outdoor seating area and the ability to have your dog in your room was really nice.

I am pleased with having Mom there. Very good with the medical staff. They just replaced the director. So I have no experience with the new staff.

The Rivers is a very nice facility, whose price(while likely not the cheapest) is competitive. Our family is happy with mom's care. Our mom has hearing issues, and they provide a cleaning every three to four months, which is a very nice service.

I would definitely recommend it. The entire staff is great. It is centrally located between my siblings and 8 minutes from my home. When interacting with the contact point, there was the most genuine approach amongst all 5 locations that contacted me. When we toured the facility, all of us there felt like it was the place for her.

A Place for Mom found Bickford of Lancaster and recommended it to us and we visited and they were very helpful. All staff are very kind and professional. Everyone was polite . Very expensive

Some of the issues we experienced were with staffing. They didn't have enough help to keep things going some days. My dad passed away last month and their nursing staff was extremely helpful for a few days there. My dad did complain about the food at times as well.

A month after we decided on Bickford, we moved my dad there, and it was a great fit. My dad enjoyed the last six months of his life there, and I was able to visit often. Bickford called me a few times when they didn't think he would make it through the night and I could be with him quickly. There was a lot of staff and management change. My dad's pain medication ran out three times. Thankfully, I had hospice to call.

Our family was happy with the care mom received. The staff was very caring and the community areas were very clean and beautifully furnished. As her health declined, we were able to raise her care level affordably. We picked this community because of the location and cost.

Bickford is a warm and welcoming facility. The building and grounds are very nice and the staff members are very friendly and accommodating. Nothing is 100% but, overall, I am very pleased with the care provided and it is comforting to know that there is someone available 24 hours a day to assist when needed. We toured a couple other facilities before choosing Bickford. Bickford was far superior to the others for around the same price.

There has been staff transitions that have made billing/care more difficult to manage recently. I'm hopeful that once settled things will be back to normal. I would like to mention that [name removed] the resident advocate is absolutely amazing. She's caring, friendly, and always willing to help me navigate any challenges that may arise.

Great people that will take care of your loved one. However, the food leaves a lot to be desired. Maintenance is also under staffed.

The staff has been very helpful, and taken good care of my parents. Unfortunately, they experienced a Covid outbreak shortly after arriving, and that was a very difficult period for my family. They have recently changed their online billing system, which had been a challenge, and I am hopeful that the new system works better.

The staff has been very helpful in providing our mother with the care and the patience she needs transitioning into assisted living. As her dementia has progressed, staff have been reassuring in guiding us as to what to expect on this journey.

It has been a good experience. Highly recommend over others in the area.