Bickford Senior Living

This community was okay and the person who did the tour was great. There was just another community that worked better for my loved one and was smaller.

Our family had an in person tour and it gave off such a great first impression that within an hour of us being there, our loved one asked to move in.

Before our loved one moved into Brighton Gardens she ended up in the hospital and then in a rehab facility. The staff members were so accommodating, and held our loved ones room for her in an economical way. Her transition was not the typical transition and they were just so flexible, warm, and caring throughout the entire process. She started our in assisted living, but eventually moved to memory care. She is a lot less stressed out, she is actually really happy and blossoming.

The virtual tour was informative.

When I started looking for a place for my mother-in-law, I wanted a place that would give her good care, but also felt more like a family. That is what I found at Bickford.

We toured Bickford of Grand island and it is a nice facility that is all on 1 floor. They seemed to be very careful with covid protocols and everything looked clean. We followed up in virtual tour with an in person tour and everything was as good as it was online.

I am very pleased with the community. It is pretty close to home. The food menu looks good, I've just not been able to observe it. The communication with the staff is good. The community is only allowing visits two days a week for visits due to the pandemic.

The community communications with billing issues could be better but the treatment for my mother is amazing. my loved one recently had a stroke while at the community and they were right on the ball and got her to the hospital immediately.

I would highly recommend it. My mom is happy there. I believe she is well taken care of. They have a lot of great activities. I have been happy with them and so has she. My mom likes the food. They have different floor plans to choose from. My mom has a one-bedroom.

My experience has been really good. My mom like it. My mom likes the food. The staff is awesome. The room sizes are good, could be bigger, but there are plenty of common areas. They have a wonderful outdoor courtyard area for residents. Need more variety in the activities.

It is not perfect but they are very responsive to any family concerns. The rooms are very nice and the layout is very nice. Food was very good when it was being served in the dining room but now that they are bringing food to the residents rooms due to the quarantine it is not as good. We have been happy with Bickford. When I first toured Bickford I spoke with a family member who’s loved one had been at Bickford for 5 years and she still she was very positive and loved Bickford so that told me a lot.

During the short time my mother was at Bickford in Okemos, she was well cared for. She received prompt attention and good effort was made to make her comfortable and to involve her in activities she could handle. The staff was responsive to family requests, and a slight billing issue was resolved without hassle.

My husband arrived at Bickford in August last year following the transition from Sunrise. The "old guard" did not want to make the adjustment and thwarted the change in caring style for the residents. The "old guard" basically abandoned the residents and left to go to another Sunrise facility. The "new guard" is wonderful, caring, fun, attentive and life is so much better as the transition to the "Bickford way" is finally taking hold. The "old guard" continue to make contact with the residents trying to get them to leave Bickford, pitiful and emotionally abusive, seems like an ethical breach. I am glad we stuck it out and my husband is living the good life on the Memory Care floor. Thank you to the Bickford staff, you are wonderful!!

My mom was a hospice patient for a month. They kept her clean and fed and tried to entertain her (although her mood was understandably depressed). It was expensive but it resolved our concerns about her care during a difficult time

We love this facility for our mother. She has been there since [date removed]. There are so many activities and things for people to do. The staff tries to help everyone and are very personable. The food is great and the nurses remind everyone of activities for the day. Her room is spacious and has a great window to look outside., Residence are always outside their rooms enjoying the new furniture, TVs and carpet. We love this place! Thanks to “A Place For Mom” for directing me here.

My mother was transferred from Hospice to Bickford of Middletown during the last six weeks of her life. The care she received was excellent and the facility very nice. The nurses were great especially during the last few days of my Mom's life. It was a good decision without regrets and she and the family were treated with dignity and compassion.

The only thing she has a problem with is the hot water. She said it is a problem. Other concerns: I don't know when you are taking her to the doctor and when we need other arrangements. Besides that she loves the place. I feel she has gotten out there and seems to be doing great. Thank You

Bickford in Bloomington IL. I find the people working there are compassionate. She stays in the dementia care facility. It is small part of the facility. So there is more one on one interaction. She is well cared for. The quality of the food is high quality and full of protein. The place is well kept and clean. I'm glad I decided on this facility for her. The place is close to my home. They keep me informed of anything that happens to her, mom forgets she can't walk so she falls. It is a relief to me that I don't have to worry over her. I've visited other places in town and they have a lot of people, patients, some of them are fighters and my mom is defenseless. I wasn't going to put her into that. I get to fill an assessment of the facility. I also write down instructions for the staff in case there are things to better her situation. I do have to pay for all of her supplies. It is not included in the price of monthly payment for her stay.

My Mom lived at The Hearth in Franklin where the care level was poor at best. After much complaining and lack of results, we moved her to Brighton Gardens. It took about 4 weeks for Mom to readjust to a different place and to make some friends. She absolutely loves Brighton Gardens and the daily attention she receives. My sister and I are even happier because the staff there is excellent, caring and involved with the resident. Mom is 95 and in a wheel chair. She requires help with her personal care and needs. Her caretakers care.

My mother spent four wonderful years at the Bickford. She was loved and cared for by many. The staff is exceptional with a special shout out to Amy and Cindy for their caring and knowledgeable services they provided to my Mom. My Mom always felt the Bickford was her home. If things were changing, I was always notified. End of life care is challenging and expensive, but the Bickford family made it easy and loving. I would recommend this place to anyone looking for assistance with their loved one.